Tag Archives: COVID-19

Free Online Shoptalk on COVID-19 & Our Industry’s Response – Universities & Campuses

Tuesday, March 31, 2020: 12:00 PM EST

Register here

Online Shoptalk for Universities and Campuses: COVID-19 and Our Industry’s Response

Join IPMI for a free online shoptalk to discuss and collaborate about the effects of the COVID-19 virus and the industry’s response. Moderated by Kim Jackson, CAPP, former IPMI chair, this hour-long discussion will provide insights, evolving best practices and ideas/solutions to help your organization cope with these challenges. We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.



Kim Jackson, CAPP, provides leadership, expertise, and management for university transportation and parking operations, services, facilities, and programs. In 2008, she was hired as the first Director, Transportation & Parking Services for Princeton University. She was previously Executive Director of IPMI. She is a class of 2000 CAPP graduate and past chair of IPMI’s Board of Directors.

Free Online Shoptalk: Mobility Options and COVID-19

Tuesday April 14, 2020: 12:00 PM EST

Free Online Shoptalk: Mobility Options and COVID-19

Pre-Register below

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including fleet management, transit, and micro-mobility modes. We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.



Robert Ferrin Bio Img

Robert Ferrin, Assistant Director for Parking Services, Columbus, Ohio, oversees the operations and management of public parking for the city. He and his team are leading efforts to implement the Short North Parking Plan to support resident, visitor, and business access in this thriving neighborhood and increase mobility options for all Columbus’s stakeholders. He is a graduate of UNC Charlotte, where he earned bachelor’s and master’s degrees in geography.

Free Online Shoptalk for Airports: COVID-19 and Our Industry’s Response

Tuesday, March 31, 2020: 2:00 PM EST

Register here

Online Shoptalk for Airports: COVID-19 and Our Industry’s Response

Join IPMI for a free online shoptalk to discuss and collaborate about the effects of the COVID-19 virus and the industry’s response. Moderated by Dean Ahmad and David Wilson of Dallas Forth Worth International Airport, this hour-long discussion will provide insights, evolving best practices and ideas/solutions to help your organization cope with these challenges. We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.


Dean Ahmad imgDean Ahmad, Dallas Fort Worth International Airport (DFW),Assistant Vice President.  In his role, Mr. Ahmad oversees parking operations, ground transportation, landside construction projects and strategic planning efforts.   Mr. Ahmad currently serves as the Immediate Past President for the Texas Parking and Transportation Association (TPTA).  In addition, he is a Board member for the Greater Dallas Planning Council (GDPC).   Prior to his career at the airport, Dean was a successful entrepreneur in the furniture and  antique industry.   Mr. Ahmad earned his Bachelor of Arts in Political Science from Baylor University and is  currently pursuing his MBA from Columbia Southern University.






David Wilson imgDavid Wilson, CAPP, is the Transportation Business Manager for DFW Airport. He earned his BBA from the University of North Texas. He has 38 years parking and transportation experience including 8 years as the Parking Revenue and Yield Management Manager. He was involved with the implementation of DFW’s AVI system and NTTA partnership and the Prepay booking system. Dave has presented to multiple parking and transportation groups including IPMI and served as an ACRP Topic Panel member.


Gathering Together Despite the Distance

man participating in an online shoptalkSeveral hundred parking and mobility professionals gathered together in two virtual IPMI Shoptalks last week, to talk about COVID-19 and operations: human resources challenges, shifting duties, curb management, revenue, garage management, and a host of other topics. They did it online during live, video-enabled events, and we invite you to join us for more.

Tomorrow, we’ll host two more events:

These online Shoptalks are moderated by industry leaders and, just like in-person Shoptalks, are designed for conversation and idea/information exchange. They are free to all industry members; pre-registration is required (click here to register for this week’s events). Recordings are available, along with micro-learning sessions and other resources, on our YouTube channel. And more Shoptalks are planned for the future as we all navigate this challenging time together; get complete information on these and other resources here.

We hope you’ll join us for these events and that you’ll reach out if we can help you in any way. We’re going to stick together, as we always do. Brighter days are ahead.


Unsettling Times

By Jennifer Tougas, CAPP, PhD

IPMI blog post 040120 imgWhen I first heard that there was a “novel coronavirus” in China and the Chinese government was taking extreme measures to try to contain the spread of the disease, it caught my attention. When it started spreading outside of China to the cruise ship docking in Japan, and then to Seattle and South Korea, I became concerned. When the Italian government took similar drastic actions, I starting turning to our own leadership for guidance. If a modern, industrialized nation with a first-class medical establishment could be brought to its knees in a matter of days, what does that hold for our future in the U.S.?

This COVID-19 pandemic is unparalleled in our lifetime. After watching documentaries about the Spanish Flu Pandemic of 1918, I understood the magnitude of what this virus could do if it were virulent enough and left to spread unchecked. While we are benefitting from 100 years of medical advancement, we’re quickly learning the limits of our medical establishment and our just-in-time supply chains, and the fragility of our service based economy. What happens when there are no customers to serve?

This is a defining moment in our history. It is one where necessity is forcing us to take actions to solve problems quickly in unique ways. It is one where leadership is vitally important to coax society to make drastic changes in how we live day to day to protect ourselves and our loved ones.  Where the ability to make sound decisions in the face of uncertainty is crucial. I’m impressed by some of the leadership I’ve seen by those who lead, calmly yet urgently,  to “flatten the curve.” I’m impressed by the responses of schools, companies, and businesses who are taking actions because “it’s the right thing to do.” I’m impressed by the herculean efforts of IT teams in institutions of higher education around the world who are giving faculty a crash course in online instruction. I’m impressed by those who are thinking creatively to solve their challenges quickly.

In Kentucky, we’re still early on the curve. At the same time, 6.7 million people in California are on lockdown as that state struggles to stay ahead of the virus. Recently, WKU announced it is closing its residence halls and continuing online instruction until the end of the semester. Campus, which is usually bustling with activities, is eerily quiet. I walked my dog around the block at lunchtime and noticed the birds singing because there is significantly less traffic on the nearby highway. It’s surreal.

I hope where you are, you and your family remain healthy. To borrow from the Brits, “Stay Calm and Carry On.”

Jennifer Tougas, CAPP, PhD, is director of parking and transportation at Western Kentucky University and a member of IPMI’s Board of Directors.

Member News: PENN PARKING joins fight against COVID-19

Employees are creating protective face shields for hospitals in Maryland

Penn Parking CEO Lisa Renshaw is excited to announce that her company is now joining the fight against Coronavirus by creating protective face shields for healthcare workers in the state of Maryland.

“We are on a mission to get our health care workers and first responders the vital equipment they need to keep them and the public safe,” said Renshaw. “We all need to pull together in this crisis.”

There have been reports of demands for the masks all over the country, and is likely to continue if demand exceeds available supplies. These shields will provide greater protection when used in conjunction with the masks.  Renshaw listened to the needs of the community, and quickly made the decision to find out what materials were needed to create the masks, and then asked her employees to begin making them last week.

“All of my employees simply asked – what can we do?” Renshaw explained. “We are challenging that other businesses follow us to lend support however they can.”

The masks will be going to hospitals in Maryland, and wherever else they are needed. “This time of uncertainly presses on everyone – the young and elderly. But it is a great unifier for our country – spanning from business to government, for everyone to get involved and step up. This is our way to shine some light in these difficult times,” Renshaw concluded.

According to the CDC, there are over 700 cases of COVID-19 in Maryland with several known deaths. In the U.S., all 50 states plus the District of Columbia have cases of COVID-19, tallying over 70,000 illnesses and over 1,000 deaths. Sadly, these numbers are expected to increase in the weeks ahead. As of this week the virus has infected nearly 500,000 people across 175 countries and territories, resulting in over 20,000 deaths.

COVID-19 is a disease caused by a respiratory virus first identified in Wuhan, Hubei Province, China in December 2019. Worldwide, COVID-19 has resulted in scores of infections, and have caused thousands of deaths. Cases continue to spread throughout the world, with more cases reported daily.

Penn Parking is a leading parking management business with locations in Maryland, DC and Virginia. For more information call 443-790-6633.

Unsung COVID-19 Hero: The Library Parking Lot

woman typing on laptop in her carChildren around the world are transferring from the classroom to online learning as the COVID-19 virus forces them to stay home, away from their teachers and classmates. And in some rural areas, that means they’re visiting the parking lot of their local library to get their homework finished.

For families without internet at home, the town library is where they go online. Now that libraries are closed, some are taking their laptops to those library parking lots, which are close enough that those laptops can pick up the buildings’ internet signals, letting kids get their assignments completed. In areas where closed libraries’ internet has stayed on, those parking lots are a lifeline to keep school going.

Read one story about it here. Happening where you are? Let us know.


Member News: LAZ Parking Implements measures in reaction to impact of COVID-19

Establishes Employee Relief Fund to Support Temporarily Displaced Employees

Hartford, CT – Alan Lazowski, Chief Executive Officer of LAZ Parking, underscored his company’s commitment today to protecting customers, clients and employees impacted by the evolving threat of COVID-19, or Coronavirus.

In a separate letter, Lazowski assured employees that the LAZ senior leadership response team is monitoring the unfolding situation, tracking developments, and taking all recommended measures to keep everyone safe.

“The health and safety of our customers, clients, and employees across our 3,100 locations and 423 cities is, and always will be, our highest priority,” Lazowski said. “As this situation continues to unfold, we will closely monitor and take guidance from the U.S. Centers for Disease Control and Prevention, as well as state and local health officials around the country.”

LAZ is also responding to the significant downturn across all aspects of the economy impacting  the industries that LAZ serves, including stadiums, entertainment venues, restaurants, office buildings, hotels, airports, and universities. During these unprecedented times LAZ and its dedicated team of leaders throughout the nation are working tirelessly 24/7 to protect as many jobs as they can and the long-term future of the company.

LAZ has also notified its employees that a percentage of its workforce will be temporarily reduced at this time with the intention of being rehired once the crisis subsides and business rebounds.

“It is going to take difficult sacrifices and federal government intervention to bridge the financial gap created by this pandemic and help our nation’s workforce receive higher unemployment benefits during this crisis,” added Lazowski. “We have been and will continue to be in contact with the highest levels in government in order to advocate for our people, our company and members of the entire parking industry. We are asking that the federal government provide relief to the parking industry and our temporarily reduced workforce and pay as close to 100% of employees’ wages during the layoff period. We are optimistic that the federal government will do the right thing.”

LAZ’ founding partners will not take any pay for at least the next 90 days and have established a $1,000,000 Employee Relief Fund, where furloughed team members can apply for financial grants.  There will be no expectation of grant repayment and the money.

Since 1981, LAZ has navigated many business challenges in times of extreme volatility. The company wants to assure the public that the Spirit of LAZ, rooted in its “Never Ever Give Up” attitude, has never been stronger!


About LAZ Parking

LAZ Parking founded in Hartford, CT in 1981, is one of the largest and fastest-growing parking companies in the United States, operating over 1.2 million parking spaces across the country in over 3,155 locations in 35 states and 423 cities. With over 38 years of experience providing parking management, transportation and mobility services, LAZ works seamlessly across a variety of market segments, including hospitality and valet, office buildings, medical, airport and transportation, campus, government and municipal, retail, events, residential building and shuttle services. Additional information can be found at www.lazparking.com.

Good Deed: Municipality Converts Meters to Curbside Pickup Spaces

IPMI Blog post March 17 2020To support businesses in town, the Lexington, Ky., Parking Authority launched an effort to convert several paid parking spaces into curbside pickup-only spaces, for use by people picking up food and items from restaurants and merchants.

“While supplies last, the LPA will make every effort to create these opportunities for some level of business to continue under these current circumstances,” said Gary A. Means, CAPP, executive director of the authority.

Pickup-only spaces have had their meters covered with a blue LPA bag. Merchants can request spaces near their businesses be converted by emailing or calling the authority.

Is your parking organization doing something similar? Please let us know.

Member News: Frictionless Parking Promotes Public Health

Los Angeles, CA (March 30, 2020)—In this uncertain time of pandemic and public health crisis, we must find ways to minimize common touchpoints that could allow the Coronavirus and other viruses to spread more widely. SKIDATA, the leading provider of parking technology, urges parking owners, operators, and business owners with parking assets to look to frictionless parking to protect their staff and patrons, and promote public health.

“Frictionless parking was developed as a driver amenity, to make parking more convenient,” said Chris McKenty, SKIDATA Vice President. “No one foresaw that it could also promote public health, but that’s exactly what it’s doing. Owners and operators who already have frictionless technologies in place should encourage tenants and parking patrons to take advantage of the technology and create user accounts. And those who don’t should look into expanding their current equipment into frictionless technology suites.”

Frictionless parking suites combine several parking technologies, including Parking Access & Revenue Control Systems (PARCS), License Plate Recognition (LPR), and parking guidance technology to provide a completely touch-free parking experience. Parkers register their vehicles online and establish credit card payment credentials. When they drive to a frictionless parking facility, the LPR equipment recognizes the vehicle and permits entry; the parking guidance equipment directs them to an open space, and when they are ready to leave, the LPR again recognizes the vehicle and bills the associated credit card the appropriate fee. Some systems include pre-booking platforms that allow parkers to reserve and pay for parking in advance.

“Promoting public health isn’t just about the Coronavirus,” said McKenty. “Hopefully, this virus will be eradicated soon. But even if it is, we are still subjected to the flu and other viruses every year. The new reality of parking is that we need to eliminate as many common touchpoints as possible, and frictionless parking can be an important part of a parking public health strategy.”


SKIDATA is an international leader in the field of access solutions and their management. Almost 10,000 SKIDATA installations worldwide in ski resorts, stadiums, airports, shopping malls, cities, spa & wellness facilities, trade fairs and amusement parks provide secure and reliable access and entry control for people and vehicles. SKIDATA places great value in providing solutions that are intuitive, easy to use, and secure. The integrated concepts of SKIDATA solutions help clients optimize performance and maximize profits. SKIDATA Group (www.skidata.com) belongs to the publicly traded Swiss Kudelski Group (www.nagra.com), a leading provider of digital security solutions.

Bill Smith
Smith Phillips
(603) 491-4280