Free Frontline Fundamentals

inro box with sponsor

Frontline Fundamentals Training: Free to All Members

Free to IPMI members, pre-registration required.  Frontline trainings are generously supported by our exclusive sponsor, HUB/TIBA Brands of FAAC Technologies.

live sessions

Register here for all upcoming training. 

Free to IPMI Members. Non-members register at $35 per attendee. Join or renew your membership today. 


  • February 14, 2024: Customer Service Drives Customer Experience. Presented by Lisa Copeland, CAPP, Old Dominion University.
  • April 10, 2024: Stress: Is it Physical, Mental, . . . or Both? Presented by Vanessa Cummings, CAPP, Ms. V. Consulting LLC.
  • June 26, 2024: Communication is Everyone’s Job. Presented by Jon Forster, CAPP, Fishbeck.
  • August 14, 2024: Amplify Company Culture & Employee Engagement with Organizational Rounding. Presented by Ryan Givens, CAPP, Parker Technology.
  • October 9, 2024: Don’t call us Meter Maids! Presented by Florezel Jose, CAPP, LAZ Parking.
  • December 11, 2024: Embrace Change – Reinvent Your Parking Program. Presented by Adrienne Tucker, CAPP, City of Manhattan, KS.


IPMI members access all frontline trainings, live and recorded, for free.  

Access the comprehensive library of more than 50 courses. Free courses available on-demand include:

  • Advance Your Career by Setting and Achieving Goals
  • Building the Team: From Ordinary to Extraordinary
  • Concepts of Mobility
  • Curb Management - Lessons Learned
  • Demystifying the Parking Audit - The Important Role You Play
  • Flipping the Script on Customer Service
  • Innovations in Parking
  • Managing Customers in a Remote Environment
  • Surviving & Thriving: Five Steps to Develop Workplace Resilience
  • Using Emotional Intelligence in the Workplace
  • and more.