Tag Archives: parking

Looking Back, Planning Ahead, and Changing Our Perspective

photo on top of the sneakers and the inscription comfort zone on the asphalt, the concept of personal private spaceBy Christina Jones, CAPP

Moving to Colorado in 2015 as an introvert who had been out of college longer than I care to admit, I was terrified by the idea of building a social network from scratch. So I challenged myself to try one new thing each month. It could be anything but it had to involve interacting with at least one stranger each time.

Initially it was intimidating going out alone and trying to start a conversation with strangers, so I stuck to things that centered on my interests, like a cooking class or a guided tour. When I decided to stretch outside my comfort zone, I tried a Bollywood dance class, then went on a cruise alone where each night I enjoyed dinner with a new stranger as we chatted about the day’s activities. I was really hitting my stride, gaining confidence, developing friendships, and expanding my network–and then along came 2020.

In looking back at the year of isolation and virtual everything, I was dismayed at a sense I was coming up short in my continued goals to try new things and meet new people. But my perspective was changed today by a comment from a colleague on a video call. He was talking about the challenges of changing the public’s parking perceptions, but it made me realize new experiences and connections were made during the year; they just came about a little differently.

In parking, we often talk about real versus perceived problems and how for many, parking and transportation system perceptions are reality. When things don’t initially appear to be as you hoped, consider changing your perspective and you may be pleasantly surprised. Going into 2021, keep the bar set high on your goals but give yourself flexibility in achieving them. 2021 has a lot of potential and we are all anxious to come out of the gate at full speed, but pace yourself and realize that new challenges may require a new way of thinking.

Christina Jones, CAPP, is a parking analyst with Walker Consultants.

Managing Commercial Vehicle Loading: Technology and Regulatory Opportunities

Generic white delivery truckBy Dawn Miller

I’ve developed an odd new habit the past year. When walking, biking, or riding shotgun in the car, I take photos of delivery vehicles double-parking. At times I capture drivers trying to maneuver around the double-parked vehicles, sometimes ever-so-carefully nosing into oncoming traffic. I also take photos of delivery vehicles blocking crosswalks and ADA ramps. If I’m fast enough, my photo captures the pedestrians who’ve been forced into traffic to move around these vehicles.

I also notice the delivery trucks that have managed to find a pretty good place to pull over.  Sometimes it’s in designated loading space. Sometimes it’s not, but the location is reasonably safe and not interfering with anyone else’s safe travels. I want to give these drivers a socially distanced high five, but they would probably think I was nuts.

Although there’s a natural tendency to ascribe a person’s choices to their individual character or values, my belief is that there isn’t a major difference in moral character between drivers loading legally as compared to those loading illegally. I don’t believe the crosswalk blockers care less about pedestrian safety than other drivers do. What they are doing is reacting to their environment: the pressures placed on them by their employers, and the availability and discoverability of safe and legal loading options.

The good news is that as public servants and parking industry professionals, we have tools to improve this environment. We can use pricing, smart regulation, and technology to create the best set of options we can for commercial drivers, making their jobs easier while improving mobility for everyone else. As more and more people have begun to understand  the impact of deliveries on our streets, it is an ideal time for us to implement best practices and new technologies.

Dawn Miller is vice president for policy and partnerships at Coord. She will present on this topic at IPMI’s Mobility and Innovation Summit, online, Feb. 24-25.  For details and to register, click here.

Online Instructor Led Learning: Wicked Problem Solving – May 11, 2021

Register here for this event. $150 for IPMI Members


Non-Members may attend for a $300 registration fee. Click the register link above to attend as a non-member.  Need help logging in? Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

  • Learn about your approach to problem-solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.

This is a two-day course.  Offers 4 CAPP points or .4 CEU’s toward application or recertification.

For more information, contact professionaldevelopment@parking-mobility.org


Instructor:

Dr. Andrea Hornett

Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at George Washington University. She has more than a hundred presentations and peer-reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).

 

Register here.

Online Instructor Led Learning: Wicked Problem Solving – May 13, 2021

 

 

Register here for this event. $150 for IPMI Members


Non-Members may attend for a $300 registration fee. Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

  • Learn about your approach to problem-solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.

This is a two-day course.  Offers 4 CAPP points or .4 CEU’s toward application or recertification.

For more information, contact professionaldevelopment@parking-mobility.org


Instructor:

Dr. Andrea Hornett

Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at George Washington University. She has more than a hundred presentations and peer-reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).

Online Instructor Led Learning: Wicked Problem Solving – October 21, 2021

 

 

Register here for this event. $150 for IPMI Members


Non-Members may attend for a $300 registration fee. Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided with wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

  • Learn about your approach to problem-solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.

This is a two-day course.  Offers 4 CAPP points or .4 CEU’s toward application or recertification.

For more information, contact professionaldevelopment@parking-mobility.org


Instructor:

Dr. Andrea Hornett

Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at George Washington University. She has more than a hundred presentations and peer-reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).

 

Register here.

Online Instructor Led Learning: Wicked Problem Solving – October 19, 2021

Register here for this event. $150 for IPMI Members


Non-Members may attend for a $300 registration fee. Click the register link above to attend as a non-member.  Need help logging in? Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

  • Learn about your approach to problem-solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.

This is a two-day course.  Offers 4 CAPP points or .4 CEU’s toward application or recertification.

For more information, contact professionaldevelopment@parking-mobility.org


Instructor:

Dr. Andrea Hornett

Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at George Washington University. She has more than a hundred presentations and peer-reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).

 

Register here.

IPMI Webinar: Curbing COVID-19 at the Curb, presented by Matthew Darst, Conduent Transportation.

Curbing COVID-19 at the Curb

Matthew Darst, JD; Director of Curbside Management; Conduent Transportation

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


How we think about traveling and commuting in the cities where we work and live has changed dramatically with the spread of COVID-19 . We drive less, eschew public transportation, and are less likely to use shared mobility devices.  This new definition of mobility has exacerbated declining municipal revenues. Cities and states face a unique challenge: stimulate local economies and generate revenue all while working to reopen responsibly to prevent new hot spots of infection and protect public health.

Curbside technologies offer unique solutions to help fund government programs while safeguarding the public. Curbside technologies can help monitor and mitigate viral spread, provide economic relief to constituents, and create a path for municipal revenue recovery. Cities have an opportunity to quickly pivot and utilize metered parking, permit parking, citation issuance and processing, and data science to achieve critical municipal goals.

Attendees will:

  • Identify curbside strategies for reducing the risk of contagion, providing relief to customers, and helping fund critical municipal goals.
  • Assess curbside data for its effectiveness as an early indicator of people congregating/flaunting social distancing guidelines, the need for enforcement, and the spread of COVID-19.
  • Detail best practices and measure the effectiveness of amnesty and relief programs for constituents and revenue recovery efforts.

Offers 1 CAPP Credit towards application or recertification.


Presenter:

Matthew Darst, JD; Director of Curbside Management; Conduent Transportation

Matt Darst, JD, oversees Conduent Transportation’s analytics team, helping cities use data to better manage curbside resources to promote social equity, improve pedestrian safety, and increase physical distancing during the pandemic. Prior to joining Conduent, he served in the public sector for 16 years.

Register here.

Free Online Shoptalk: Leading Remote Teams and Best Practices


Free Online Shoptalk: Leading Remote Team & Best Practices

Download the recording here.

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including managing employees from home and best practices for working from home. We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.

Working from home comes with its perks, but also its challenges and frustrations. Join us to collaborate about how we’re managing people, organizations, and our own work and time while working from home during COVID-19. Bring your questions and the solutions that have worked for you for a discussion about the best ways to keep our companies, staffs, and selves at our best while the office is where we live.

If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.


Moderator:

Vanessa Solesbee headshotVanessa Solesbee, CAPP, is Parking & Transit Manager for the Town of Estes Park, Colorado. In her role, Vanessa manages on- and off-street parking for a small mountain community that welcomes 4.5 million visitors each summer. Vanessa also manages Estes Transit, a free seasonal shuttle system with five routes serving 55 stops throughout the Estes Valley. Vanessa is currently leading one of the Town’s four COVID-19 operational response teams focused on accelerated economic and business recovery.  Vanessa is also President of The Solesbee Group, LLC (TSG), a management consultancy founded in 2013. TSG specializes in designing public involvement processes that support parking, transportation and mobility planning efforts for cities and universities. Vanessa was also part of Kimley-Horn’s parking planning practice from 2015-2017.

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus


Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Download the Shoptalk here.

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

Now more than ever, empathy, self-awareness, and sensitivity are key aspects to leading teams and maintaining healthy relationships (just ask any celebrity busted on social media for complaining about cabin fever from their palatial home). Meeting employees where their heads are to communicate change, celebrate success, and break bad news are the leadership qualities that win the day in today’s environment.

If you’re leading others and, would like to go from good to better or haven’t really had to lean on these aspects of leadership until now, this online Shoptalk will be well worth your time. Join Colleen Niese and Vicki Pero from The Marlyn Group for a highly interactive session to discuss key strategies and take away easy-to-implement tactics to ensure your leadership from a distance will:

Objectives:

  • Make decisions that consider team members needs in a COVID-19 world.
  • Help manage stress for your team and you(!).
  • Support all in accomplishing the work at hand with as much focus as can be expected.

Moderator: 

Niese headshotColleen M. Niese, SPHR understanding of what makes a business tick comes from her nearly 25 years of parking industry experience, and her insatiable curiosity about high-performing business.

With a background in leading an international shared services center to then consulting in strategic HR and customer service to now overseeing new business development, sales and client relations for Zephire, the people-first complete monthly parking solution, Colleen is well versed when it comes to a parking operator’s priorities in managing seamless monthly parking.  She possesses a unique skillset to listen to a client’s needs and connecting Zephire’s holistic solution to each individual’s expectation.  In her spare time, Colleen is a hopeless Cleveland Browns fan (there’s always next year!).

October 21: Diversity, Equity, and Inclusion Webinar (Free to Members Only)

Diversity, Equity, and Inclusion Webinar

Free to Members, Pre-registration required.

Register button

Diversity, equity, and inclusion (DEI) are three distinct ingredients that some feel are missing from the American Pie. They are equally imperative to changing the trajectory of today’s workplace. Systemic racism has not only found its place on our streets, social media, and politics, but in our business.

Failure to properly address DEI in the workforce will inevitably affect employee morale, efficiency, and productivity. How do we create an environment that is receptive to DEI? Verna Myers, vice president of inclusion strategy at Netflix, once said “Diversity is being asked to the party. Inclusion is being asked to dance.” Only through a comprehensive understanding of DEI and new ways of doing business and viewing employees, especially those within minority groups, will companies begin to create change.

This session is intended to show how open dialogue can be productive and break down barriers and myths to educate some on the why behind the movement; and t look at the root of the issues and learn to better and more openly listen to our fellow employees.


Tiffany Smith bio pixTiffany Smith is the Director of the Parking Authority of River City in Louisville, Ky.  She has worked for PARC for 25 years.  She leads a diverse staff of 32 employees with a focus on employee engagement and a commitment to superior customer service.  Her operations include 15 garages, three surface lots and 4,800 on-street spaces.  Her department recently earned IPMI’s Accreditation Parking Organization with Distinction certification.  She is a member of various boards and organizations and in her free time, enjoys playing tennis.  She loves parking, people, and living with a purpose.

 

 

 


Mike Tudor, CAPP, is the Assistant Director of the Parking Authority of River City (PARC), Inc. in Louisville, Ky.,where he has worked since 1997 within key off-street and on-street operational, management, and leadership roles.  He currently serves as President of the Midsouth Transportation and Parking Association (MSTPA) with a previous role of Secretary since 2015. He serves on the IPMI State and Regional Association Committee. He holds an undergraduate degree from Cincinnati Christian University (CCU).  He spent the early part of his career in all aspects of parking with the private sector to include management of private lots, garages, and valet services.  He earned his CAPP certification in 2019. Mike has a passion for God, family, outdoor activities, and supporting inclusion in the parking industry.

Submit your questions and thoughts for the discussion to Kim Fernandez at fernandez@parking-mobility.org.