Duncan Solutions Wins Philadelphia Parking Authority Violation Management Contract
Horseheads, NY – Duncan Solutions, LLC announces that the Philadelphia Parking Authority (PPA) has selected Duncan to oversee and operate the Authority’s parking violation management system and customer support services. The award was officially ratified at the PPA’s Regular Board Meeting on May 20, 2025. Since its initial award from the PPA in 2019, Duncan has served as the Authority’s parking violation management contractor. In that time, the company has helped bring many enhancements to the City’s program, including improved tools and systems for PPA staff and more convenient, online experiences for motorists. With this latest award, Duncan’s mandate greatly expands. The company is committed to delivering a comprehensive, innovative equipment and software solution, made possible through several strategic partnerships. At the forefront, Duncan will continue providing the back-end violation management system, using its proprietary AP+ platform. Park Loyalty will provide the officer enforcement application, along with parking asset management tools, kiosk management, and a back-end enforcement portal with geographic mapping, analytics, and performance reporting related to citation issuance. UR International (URI) brings its expertise as an industry leader in smart immobilization, towing, and auction solutions. PRWT Services will handle the motorist customer experience (CX) and back-office support including call center operations, lockbox services, data entry, and the management of integrated voice response (IVR) and other communication channels. “We are proud to be a trusted partner and advisor for the Philadelphia Parking Authority,” says James Kennedy, President & CEO of Duncan Solutions. “We look forward to building on our collective success, bringing even more innovation, efficiency, and safety to Philadelphia’s streets.” “Duncan’s response to the Philadelphia Parking Authority’s RFP met all our expectations in providing an excellent back-end system to support all the Authority’s current and future initiatives. As we expand further into our automated enforcement systems and quality of life issues that plague the residents of Philadelphia, Duncan has been a proven partner in the past and we believe they will be a great partner in supplying our future infrastructure need to support our on-street programs.” -Corinne O’Connor, Deputy Director of PPA About Duncan Solutions Duncan Solutions is a full-service transportation management company and a leading provider of parking and tolling management solutions. Duncan supports government and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, omnichannel customer service center operations, and integrated on-street parking management solutions. For more information, visit duncansolutions.com. About the Philadelphia Parking Authority The Philadelphia Parking Authority (PPA) contributes to the economic vitality of Philadelphia and the surrounding region by effectively managing and providing convenient on-street parking and off-street parking in Center City garages, surface lots located throughout the city, and Airport parking. The PPA’s mission also includes the operation of the automated red-light and speed camera enforcement system, regulating taxicabs, limousines, transportation network companies, and other transportation-related activities. For more information, visit philapark.org. About Park Loyalty Park Loyalty provides omnichannel enforcement management software for parking agencies. Its Enforce Pro platform ensures accurate, well-supported citations through intuitive mobile tools for officers with precise LPR and complete evidence capture. Real-time integrations surface critical data in the field, while AI-driven reporting helps managers monitor performance and reduce disputes. For more information, visit parkloyalty.com. About UR International, Inc. UR International is a premier Texas-based software development and IT consulting group, renowned for delivering cutting-edge cloud driven software solutions and consultancy services to an impressive roster of public and private sector clients. For more information, visit urinternational.com. About PRWT Services, Inc. As a premier minority-owned company, PRWT is a high-performance provider of business process solutions, facilities management, and infrastructure support services to government and commercial markets. For more information, visit prwt.com. Media contact: Alexis VanDeventer avandventer@duncansolutions.com (414) 441-3693