Tag Archives: recovery

Free Online Shoptalk: Hospital/Medical Center Parking and Mobility: Unique Challenges and Solutions, Moderated by George Richardson, CAPP

Hospital/Medical Center Parking and Mobility: Unique Challenges and Solutions, Moderated by George Richardson, CAPP, UF Health Shands Hospital

Register for free here.

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.

What Is That New Normal?

New normal word with yellow arrow on roadBy Brett Wood, CAPP, PE

For the past 12 months, we have been pontificating about what the post-pandemic world might look like:

  • Would we all just work from home forever?
  • Would we have all of our goods delivered out of convenience?
  • Would the state of our downtowns and campuses forever be shifted?
  • Would people even commute and park anymore?

If you talked to some people this time one year ago (me included), you’d have thought the new environment would be a completely different world than the “before times,” while other people were convinced we would bounce back and go right back to where we were. And as with everything in life, the answer likely lies somewhere in the middle: A little bit of good from the before, a little bit of good from the quarantine days, and you find yourself in a post-pandemic world that begins to reshape life without radically transforming our industry’s landscape.

I’ve had the good fortune of doing some interesting work with several programs over the past few months, evaluating what change was beginning to look like–analyzing data and patterns about how people were commuting and parking and what those shifts taught us. As the country opened up further and further in the summer and fall of 2020, we began to see more people come back into the office or emerge for destination-based trips. And as we’ve entered into 2021, we can begin to start seeing some of the patterns that will shape our industry, including
hybrid work models (two to three days per week in the office) that create alternative commute patterns

Shifts in demand peaks, like higher demand levels in the evening for destination-based demands (restaurants and entertainment districts), are likely different in every community. As a parking program manager, it’s critical to begin looking deeper into your data now to understand how the new demand patterns will affect your programs, policies, and practices. Begin to review permit patron patterns: How often are they coming in and when are they coming in? Look at transient patterns: When do they occur and how does this compare to similar times in 2019? Looking at how those shifts are occurring can begin to help you shape what you offer your patrons and how you manage your system. And as the country returns to a more stable activity pattern, you will be prepared to define what the new normal is for your program to serve the community around you.

Brett Wood, CAPP, PE, is president of Wood Solutions Group.

Time to Re-think the Goals of Transit

woman with face mask texting on the phone while traveling by bus.By Lesli Stone, CAPP

I was recently listening to an NPR Podcast, All Things Considered, where the topic was “What is the Future of Public Transit in the U.S.?” There were a lot of great points made in reference to system budget deficits and what relief could be expected.

The discussion continued with the expected, well-thought-out arguments regarding service cuts being a result of lower ridership–the resulting reduced service being a catalyst for even lower ridership, and the death spiral continues. Then I heard the following:

“One of the problems we have is that we’re very focused on maintaining the status quo. Everything about the investments we make in our transportation system are ensuring that people can continue to get around in the same ways that they did, you know, 10 years ago. And so for the most part, the transit options we’ve been giving people have been very similar year in, year out. And many of the support programs that have been announced during the COVID crisis have been about maintaining that status quo.” Yonah Freemark, Urban Institute.

What if we are doing it wrong? What if our “new normal” requires a new way of thinking about an old problem? The morning commute now looks very different for many people. Our choice travel destinations are no longer the same.

Maybe now is the time to think about transit in a very basic way. Who is going places and where, exactly, are they going? How can we help them get their safely and conveniently? How can we help them plan their trip?

Before we can decide what the future of transit in the U.S. actually is, we probably need to decide if the status quo is actually what we are aiming for. If so, then we should feel free to carry on. If not? We should redefine the actual problem that we are trying to solve.

Lesli Stone, CAPP, is general manager at National Express Transit Corporation.

Frontline Fundamentals: The Recovery Will be Digitized: Using Data to Get There Faster. Presented by Sylvia Martinez-Mullally

Free to IPMI members, pre-registration required.

REGISTER HERE.


Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


The Recovery Will be Digitized: Using Data to Get There Faster. Presented by Sylvia Martinez-Mullally

Got data? Advances in parking technology have given our operations larger and larger datasets, but are we using data to recover, recoup losses, or plan differently, and where does the vital input of frontline staff fit in? This session will review the importance of data management, telling your story through data and how artificial intelligence (AI) technology can help us move toward smarter data-driven policies


Instructor:

Sylvia Martinez-Mullally has worked as both a university and city parking manager. She is the CRO of Peazy, a parking AI data & analytics company. She is passionate about the role of data and AI technology transforming the parking industry, creating data-driven policies and making the parking professional’s job easier.

Free Online Shoptalk: Frontline Staff: Defining Our Current Challenges and Successes Moderated by Cindy Campbell

Frontline Staff: Defining Our Current Challenges and Successes

Moderated by Cindy Campbell, IPMI


February 2, 2:00 pm – 3:00 pm ET

To register, click here. 

Free to all industry professionals. Registration coming soon.

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.


Shoptalk Summary 

After a year of tough times, the strength and flexibility of our frontline staff continues to play a major role in parking and mobility organizations’ recoveries. What efforts and changes have made a difference for your team? What challenges still remain and how can we address them?

Come prepared to network, ask questions, share your current experiences, and learn from your peers during this interactive session.

Submit your questions and thoughts for the discussion on the registration page.


Cindy Campbell, IPMI

With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. Cindy is a Past Chairman of the Board for the IPMI and is credited as one of the founders of the Parking Matters® initiative.  Prior to joining the staff at IPMI, Campbell served as Associate Director of University Police for California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI onsite training programs.

Free Online Shoptalk: Airports: Short- and Long-term Recovery Moderated by Matt Sherwood, CM – MWAA

Airports: Short- and Long-term Recovery Moderated by Matt Sherwood, CM, Metropolitan Washington Airports Authority – MWAA


March 3, 2:00 pm – 3:00 pm ET

To register, click here. 

Free to all industry professionals. 

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.


Shoptalk Summary 

With COVID-19 vaccines becoming more widely available and life—and travel—returning to something resembling normal, airports are seeing more traffic, which means more people parking and using mobility options. Recovery is in sight.

Join us to talk about how airport parking and transportation operations are recovering: What’s going back to “normal,” and what new technologies, practices, and ways of doing things will stay permanent. Bring your challenges, solutions so far, questions, and observations for an open roundtable discussion.

Submit your questions and thoughts for the discussion on the registration page.


Matthew Sherwood, C.M., Metropolitan Washing Airport Authority – MWAA

Matt Sherwood is a revenue strategy program manager for the Metropolitan Washington Airports Authority, whose mission is to develop, promote, and safely operate Reagan National and Dulles International airports. He has been in the parking and ground transportation industry for 15 years. Matt is part of the team that is responsible for managing the airports’ commercial parking portfolio and his primary focus is consumer strategy, enhancing the customer experience, revenue optimization, and pricing.

He is actively involved in the industry and is currently serving on IPMI’s Technology Committee and Awards of Excellence Committee.

Free Online Shoptalk: Touchless Technology: The Latest Updates and Case Studies. Moderated by David Hoyt

Touchless Technology: The Latest Updates and Case Studies. Moderated by David Hoyt


April 7, 2:00 pm – 3:00 pm ET

To register, click here. 

Free to all industry professionals.

Join IPMI for our next online Shoptalk addressing the parking, transportation, and mobility industry’s response and recovery planning. Open to all, join us for discussions centered on best practices, next steps, and the challenges ahead.


Shoptalk Summary 

Challenges sometimes present opportunity and that’s definitely true in the parking and mobility industry. Touchless technology saw huge demand and growth in 2020 due to COVID-19 and a desire to put patrons’ minds at ease as they made their way through cities, campuses, medical facilities, airports, and other parking areas.

Join IPMI members to hear case studies of touchless technology implementation, learn where the technology is going (and how far it’s come), share your own successes and challenges, and ask questions of our experts.

Submit your questions and thoughts for the discussion on the registration page.


David Hoyt, SVP, Sales and Account Management, ParkMobile

David Hoyt, a parking and transportation professional with more than 20 years of expertise, manages sales and partnerships at ParkMobile.  Prior to joining Parkmobile, he was national account manager for T2 Systems, responsible for sales and client relations in the Southeast U.S., Caribbean, and strategic accounts. David began his parking career with Standard Parking, where he worked for 13 years and served as vice president of operations, managing the company’s portfolio of municipal and private parking operations throughout the State of Florida.