Free to IPMI members, pre-registration required.
You’ll notice that we have launched your new member portal. If you have questions or need assistance, please contact info@parking-mobility.org.
Frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.
Non-members may attend for a $35 registration fee. Click the register link above to attend as a non-member. Need help logging in?
Contact us at professionaldevelopment@parking-mobility.org.
Surviving & Thriving: 5 Steps to Developing Your Workplace Resilience
Cindy Campbell
Resilience is the ability to endure, recover and grow in the face of stress and changing demands. While the concept of workplace resilience isn’t new, our ability to fend off the effects of work stressors in today’s climate may be more challenging than ever. The good news is that while resilience may not be inherent, it is a skillset we can learn and develop.
This session will review the importance of developing and maintaining personal and professional resilience, encourage self-reflection, and identify resources and activities intended to improve individual resilience.
Cindy Campbell is the Senior Training and Development Specialist for the International Parking and Mobility Institute (IPMI). With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. She is a past chair of the Board for IPMI. She is credited as one of the founders of the IPMI initiative created to advance professions within the parking and mobility sectors through education and increased awareness. Prior to joining the staff at IPMI, she served as the Associate Director for University Police at California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI’s onsite and online training programs.
Free to IPMI members, pre-registration required.
Non-members may attend for a $35 registration fee. Click the register link above to attend as a non-member. Need help logging in?
When the Old Script Doesn’t Work: Customer Experience and the NEXT Normal
Cindy Campbell
As our organizations adjust to the ongoing challenges of a global pandemic, so too must our approach to customers and our changing relationship with them. Service delivery has been significantly affected as we respond to the multitude of changes in how we conduct business. Consider this: In the scramble to respond, has your organization invested time and attention to retooling your team’s attitudes and understanding of the customer experience? Are we as empathetic as we might be? As a team, are we recognizing the ongoing shift in what we do and how we do it?
There’s a long road ahead of us, but it doesn’t have to be daunting. This session will focus on actions and attitudes intended to better align our approach with the needs of the customer and to encourage our teams to better anticipate the change continuum in our services.
Cindy Campbell is the Senior Training and Development Specialist for the International Parking and Mobility Institute (IPMI). With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. She is a past chair of the Board for IPMI. She is credited as one of the founders of the IPMI initiative created to advance professions within the parking and mobility sectors through education and increased awareness. Prior to joining the staff at IPMI, she served as the Associate Director for University Police at California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI’s onsite and online training programs.
By Cindy Campbell
The saying goes that “necessity is the mother of invention.” True enough.
We read on a daily basis about the realities of our changing world in response to this pandemic. An abundance of caution is necessary as we try to remain healthy and safe. For most, the pandemic has changed what we do and how we do it. As an IPMI onsite trainer, it has certainly limited my ability to provide training to our industry’s frontline staff. Until now.
Beginning April 24, IPMI is taking our popular frontline, instructor-led training classes online. To meet our members’ needs at this time, we’re approaching this training in a slightly different format: Our standard three-hour trainings have been divided into shorter, one-hour segments.
Timing is everything and like always, we’ll work with you to schedule the courses when it works best for your team. There are two options to participate in the training:
- Schedule an agency-specific training. You choose the dates and times that work best for your team.
- Sign up for a Frontline Friday session. Each Friday for the next five weeks, IPMI will offer two online, one-hour sessions. Class size will be limited, but we’ll work with you if the class you want fills up. Here’s a link to the Frontline Friday calendar.
We’re also excited to be rolling out new content. Kim Jackson, CAPP; Matt Penney; and I have developed timely new sessions appropriate for anyone within your organization:
IPMI will offer these frontline development courses through June at a deeply discounted, per-person price: Sign up for a single session for $30 or any combination of three sessions for $75. Class sizes will be limited to create opportunities for conversation and interaction.
We know that our members are facing challenging times. It’s our hope to bring professional development to your team no matter their physical work location.
Please reach out to me directly if you’ve got questions.
Cindy Campbell is IPMI’s senior training and development specialist.
