Tag Archives: professional development

Frontline Fundamentals: Find Your Potential, Develop Your Path. Presented by Kim Jackson, CAPP

REGISTER HERE.

View training summary and speaker information, and register for free today.


We have launched your new IPMI member portal.  Click here to login, reset your password, and register for these free trainings. If you have questions, or need assistance, please contact us here.

  • Member Rate: Free; pre-registration required,
  • Non-member rate: $35 registration fee.  Click the register link above to attend as a non-member.
  • Join today and find out more about member benefits here.

Flowbird_LogoFrontline trainings are provided free of charge to all IPMI members, and are generously supported by our exclusive Frontline Sponsor, Flowbird.

 

Frontline Fundamentals: Never Stop Learning: Why Professional Development is the Key to Success. Presented by Josh Cantor, CAPP

REGISTER HERE.

View training summary and speaker information, and register for free today.


We have launched your new IPMI member portal.  Click here to login, reset your password, and register for these free trainings. If you have questions, or need assistance, please contact us here.

  • Member Rate: Free; pre-registration required,
  • Non-member rate: $35 registration fee.  Click the register link above to attend as a non-member.
  • Join today and find out more about member benefits here.

Flowbird_LogoFrontline trainings are provided free of charge to all IPMI members, and are generously supported by our exclusive Frontline Sponsor, Flowbird.

 

IPMI Webinar: Using Social Listening to Improve Your Customer Service. Presented by Melonie Curry, ParkHouston

Using Social Listening to Improve Your Customer Service

Melonie Curry, Communications Manager, ParkHouston

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Digital marketing is now a required element of good business. Learn to use social listening to analyze your organization’s digital footprint and social media presence. Provide responsive and timely campaigns that meet the needs of your target audience and help your organization do business better.

Attendees will:

  • Recognize the need for digital marketing.
  • Learn how to use social media to identify customer needs.
  • Examine which digital media channels best connect you with your target audience.

Offers 1 CAPP Credit towards application or recertification.


Presenter: Melonie Curry, Communications Manager, ParkHouston

Melonie Curry has developed customer educational materials for ParkHouston that share parking tips to educate the public and make parking easy and convenient. She manages ParkHouston’s social media and website and recently completed a digital marketing certification from Cornell  University. She served on the Texas Parking and Transportation Association’s Host Committee and helps manage social media. She is a member of the Social Media Advisory and Research Taskforce (SMART) and works on the Cultural Change Coalition to improve department collaboration in the City of Houston.

Register here.

 

 

 

 

Frontline Live: Effective Communication: The Importance of Active Listening – June 30, 2020

Effective Communication: The Importance of Active Listening

Discuss effective communication methods and techniques that can be used when interacting with difficult customers.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Live: How to Succeed in a Changing Workplace – Session 3: Changing Group Dynamics – June 30, 2020

How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics

Review the three phases of change and steps to effectively implement change.

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Making the Most of 10 Percent Duties as Assigned

Top view of diverse people of creative team group join hands circle together in collaboration concept with smartphone, mobile phone, tablet and computer laptop on table.By Irma Henderson, CAPP

Listening to Steve Lerch’s keynote about finding innovation from all team members and giving people the time and freedom to find great ideas at IPMI’s Mobility & Innovation Summit last week, I know many in the public sector or union environments may think their hands are tied. However, most job descriptions have the ubiquitous “10 Percent Duties as Assigned” clause.  Why not use this in a more positive way:

10 percent: Provides operational support for [your organization], which may include some of the following functions:

    • Participates in the development and implementation of the department’s mission, goals, and strategic planning.
    • Assists in the review of operations and services to identify efficiencies and integrate best practices.
    • Coordinates and/or participates in special projects and assignments, the scope of which may extend beyond day-to-day operations.

This gives employees four hours each week or a whole day every two weeks to do whatever they are interested in: out-of-class work, cross training, etc.

Irma Henderson, CAPP, is director of parking, transportation, and fleet services at the University of California, Riverside.

Frontline Fridays: Team Dynamics and their Effect on Organizational Agility – June 26, 2020

Team Dynamics and their Effect on Organizational Agility

Identify challenging team dynamics, recognize the effects of organizational change, and review the steps required to improve individual and organizational responsiveness.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

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Frontline Live: How to Succeed in a Changing Workplace – Session 3: Changing Group Dynamics – June 23, 2020

How to Succeed in a Changing Workplace (Three Part Series) – Session 3: Changing Group Dynamics

Review the three phases of change and steps to effectively implement change.

Instructor: Kim Jackson, CAPP

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Fridays: Developing Workplace Resilience – June 19, 2020

Developing Workplace Resilience

Review the concept of workplace resilience, discuss the importance of developing personal and professional resilience, and identify individual “attitude anchors” to maintain resilience.

Instructor: Cindy Campbell

Limited to 25 registrants.

$30 per attendee, or $75 for any three Frontline Friday sessions.