Communication is Everyone’s Job

Good communicators are valued in every organization. Most of us don’t focus on sending or receiving clear information, even though effective communication is the cornerstone of our professional relationships. The message may be as simple as “I am going on my lunch break,” or it may be complex technical instructions to keep the payment platform up and running. In either case, poor communication can lead to messy results. The lessons learned in this course will help you get your point across and develop skills to understand others without sending a dozen emails in each direction.

Learning Objectives:

• Explore how to decode the communication you receive.
• Develop professional communication skills of clarity and purpose.
• Differentiate among electronic communication essentials.

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Presenter:

Jon Forster, CAPP, Parking and Mobility Planner, Fishbeck

Jon Forster, CAPP, has worked in parking management and customer service for over 30 years. He has hands-on experience with parking operations, organizational management, and strategic planning. He enjoys teaching, mentoring, and helping people find roles that fit their skills. Mr. Forster believes that people are the key to strong organizations and that a healthy culture, challenging work, and support from leadership make great teams.

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Register for all upcoming sessions here.

2024 Free Frontline Training Schedule 

August 14, 2024: Amplify Company Culture & Employee Engagement with “Organizational Rounding”

October 9, 2024: Don’t call us Meter Maids!

December 11, 2024: Embrace Change – Reinvent Your Parking Program

• Member Rate: Free; pre-registration required,
• Non-member rate: $35 registration fee.  Click the register link above to attend as a non-member.
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