Free Frontline Fundamentals
IPMI Online, Instructor-Led Training: FREE Frontline Fundamentals
Free to IPMI members, pre-registration required. 2021 frontline trainings are generously supported by our exclusive sponsor, Flowbird.
Register here and access summaries and presenter information:
- September 28: Managing Customers in a Remote Environment. Presented by Maggie Vercoe
- October 19: The Undercover Consultant. Presented by Nicole Chinea, CAPP
- November 2: Refocused and Refreshed: Experiential Customer Service. Presented by Dennis Burns, CAPP
- November 16: Situational Awareness. Presented by Pam Corbin, CAPP
IPMI members access all frontline trainings, live and recorded, for free.
Free courses available on-demand:
- Bouncing Back From Adversity
- Building the Team – Ordinary to Extraordinary
- Concepts of Mobility
- Cultivating the Seeds of Support within Your Organization
- Demystifying the Parking Audit – The Important Role You Play
- The Five Dynamics that Create an Effective Team
- Flipping the Script on Customer Service
- Happiness at Work, It’s a Decision
- Innovations in Parking
- LPR for Frontline Personnel
- Maintaining Motivation in Times of Uncertainty & Change
- Mastering Your Mentor Mojo – The Power of Mentorships to Propel Your Career
- Overwhelmed & Unmotivated – Addressing Your Burnout & Reframing Your Focus
- SMART Goals – Your Path to Self-Development
- Surviving & Thriving – 5 Steps to Developing Your Workplace Resilience
- That’s Not What I Meant – Addressing Email & Text Misunderstandings
- Using Emotional Intelligence in the Workplace
- Working Toward Equity – Discussing Diversity, Inclusion, & Microaggression
- When the Old Script Doesn’t Work – Cust Experience and the NEXT Normal
Non-members may register at $35 per attendee. Join or renew your membership today.