Free Frontline Fundamentals

IPMI Online, Instructor-Led Training: FREE Frontline Fundamentals


Flowbird_LogoFree to IPMI members, pre-registration required.  2021 frontline trainings are generously supported by our exclusive sponsor, Flowbird.

Register here and access summaries and presenter information:

  • September 14: Life at Work is Like a Legos Set: All the Blocks are Necessary to Achieve the Bigger Picture. Presented by Alejandra “Alex” Argudin, CAPP
  • September 28: Managing Customers in a Remote Environment. Presented by Maggie Vercoe
  • October 19: The Undercover Consultant. Presented by Nicole Chinea, CAPP
  • November 2: Refocused and Refreshed: Experiential Customer Service. Presented by Dennis Burns, CAPP
  • November 16: Situational Awareness. Presented by Pam Corbin, CAPP

Access previously recorded trainings here. IPMI members access all frontline trainings, live and recorded, for free.  

Non-members may register at $35 per attendee. Join or renew your membership today.