Free Frontline Fundamentals

IPMI Online, Instructor-Led Training: FREE Frontline Fundamentals

 

Flowbird_LogoFree to IPMI members, pre-registration required.  2021 frontline trainings are generously supported by our exclusive sponsor, Flowbird.

Register here and access summaries and presenter information:

  • September 28: Managing Customers in a Remote Environment. Presented by Maggie Vercoe
  • October 19: The Undercover Consultant. Presented by Nicole Chinea, CAPP
  • November 2: Refocused and Refreshed: Experiential Customer Service. Presented by Dennis Burns, CAPP
  • November 16: Situational Awareness. Presented by Pam Corbin, CAPP

IPMI members access all frontline trainings, live and recorded, for free.  

Free courses available on-demand:

  • Bouncing Back From Adversity
  • Building the Team – Ordinary to Extraordinary
  • Concepts of Mobility
  • Cultivating the Seeds of Support within Your Organization
  • Demystifying the Parking Audit – The Important Role You Play
  • The Five Dynamics that Create an Effective Team
  • Flipping the Script on Customer Service
  • Happiness at Work, It’s a Decision
  • Innovations in Parking
  • LPR for Frontline Personnel
  • Maintaining Motivation in Times of Uncertainty & Change
  • Mastering Your Mentor Mojo – The Power of Mentorships to Propel Your Career
  • Overwhelmed & Unmotivated – Addressing Your Burnout & Reframing Your Focus
  • SMART Goals – Your Path to Self-Development
  • Surviving & Thriving – 5 Steps to Developing Your Workplace Resilience
  • That’s Not What I Meant – Addressing Email & Text Misunderstandings
  • Using Emotional Intelligence in the Workplace
  • Working Toward Equity – Discussing Diversity, Inclusion, & Microaggression
  • When the Old Script Doesn’t Work – Cust Experience and the NEXT Normal

Non-members may register at $35 per attendee. Join or renew your membership today.