Free Frontline Fundamentals

Frontline Fundamentals Training: Free to All Members

Free to IPMI members, pre-registration required.  Frontline trainings are generously supported by our exclusive sponsor, Flowbird.


Register here.

  • September 13, 2022: Change Management. Presented by Dr. Perry Eggleston, CAPP. 
  • October 11, 2022: Leading From the Second Chair: The Importance of Empowering Others. Presented by Mike Tudor, CAPP. 
  • November 8, 2022:  Customer Experience – From the Customer’s Point of View. Presented by Kevin Rowald, CAPP.
  • December 6, 2022: Avoiding Conflict Through Preparation. Presented by Matt Penney, CAPP.

IPMI members access all frontline trainings, live and recorded, for free.  

Free courses available on-demand:

  • Advance Your Career by Setting and Achieving Goals.
  • Beating Burnout – Always Put Your Oxygen Mask on First
  • Bouncing Back From Adversity
  • Building the Team – Ordinary to Extraordinary
  • Concepts of Mobility
  • Cultivating the Seeds of Support within Your Organization
  • Curb Management – Lessons Learned
  • Demystifying the Parking Audit – The Important Role You Play
  • Doing More with Less…How to Make Your Data Work for You
  • The Five Dynamics that Create an Effective Team
  • Flipping the Script on Customer Service
  • Happiness at Work, It’s a Decision
  • Innovations in Parking
  • LPR for Frontline Personnel
  • Maintaining Motivation in Times of Uncertainty & Change
  • Managing Customers in a Remote Environment
  • Mastering Your Mentor Mojo – The Power of Mentorships to Propel Your Career
  • Overwhelmed & Unmotivated – Addressing Your Burnout & Reframing Your Focus
  • SMART Goals – Your Path to Self-Development
  • Surviving & Thriving – 5 Steps to Developing Your Workplace Resilience
  • That’s Not What I Meant – Addressing Email & Text Misunderstandings
  • Using Emotional Intelligence in the Workplace
  • The Undercover Consultant
  • Working Toward Equity – Discussing Diversity, Inclusion, & Microaggression
  • When the Old Script Doesn’t Work – Cust Experience and the NEXT Normal


Non-members may register at $35 per attendee. Join or renew your membership today.