CPPA: Tactical Communication 101 and 201 Training
Presented by: Cindy Campbell, IPMI October 23, 2019 9:00am-4:00pm Tactical Communication 101:Dealing Effectively with Difficult & Aggressive Behavior (3 hrs) An interactive course designed to help participants defuse and de-escalate conflict. The course is intended to provide frontline customer service personnel with tools and options to calmly and effectively Read More »