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Diversity and inclusion aren’t just moral goals; they’re revenue levers and public service musts. Companies with diverse leadership teams innovate faster and achieve higher returns. Public agencies produce better policies and have increased community trust.  A McKinsey study showed companies in the top quartile of diversity efforts were 36% more likely to outperform their peers in profitability, and those with gender-diverse leadership had a 25% higher likelihood of above-average profitability. BCG ties diverse workforces to 19% higher revenue due to increased innovation. Study after study asserts that investment in diversity provides high ROIs.  In government, inclusion strengthens operations and trust. A 2022 report by the Partnership for Public Service and Deloitte showed that federal agencies with higher inclusivity and engagement scores had stronger workforce performance, better retention, and more effective service delivery. When institutions mirror their communities, they craft fairer policies, enhance public trust, and make better product and service decisions. Diversity is broader than gender and race: it spans military status, age, education, religion, physical and cognitive abilities, language, parental status, and socioeconomic background—differences that fuel diversity of thought. In parking and mobility, this looks like alternate and phone payments, pay-by-cell, Accessible Pedestrian Signals, multilingual signage, citation payment plans, video hearings, and reduced fees for veterans. Talent markets demand this. Glassdoor finds 76% of candidates value a diverse workforce. Deloitte links inclusion to 2.3 times higher cash flow per employee, greater change-readiness, and lower attrition.  The takeaway is clear. Diversity is a revenue driver, risk mitigator, and competitive edge, and embracing it is simply smart business.  Click here to read the Parking & Mobility magazine article. Madison Huemmer is the Head of Market Transformation for ParkMobile by Arrive. Madison can be reached at madison.huemmer@arrive.com.

Who you gonna call? Parking Busters! Don’t you wish! But that’s who you may feel like calling when you have the occasional run-ins that take a lot out of you. As a parking administrator and a pastor, I know what it’s like to be on the frontline of someone else’s emotions. I have had to turn the other cheek a few times and pray. As an administrator, I found my kindness sometimes wanting to take a backseat to what I saw as the customer’s shenanigans. Nothing would grate my nerves more than a customer who claimed they did not, or could not read signs posted, rules handed to them at the beginning of the year, or warnings given to them. Add to that some parents who felt their children were entitled to breaking the rules, and I really did want to call “Parking Busters.” I learned over the years and through the process that someone had to keep a cool head and there was a reason I was in that position.  It is those lessons I wanted to provide in The Frontline Struggle is Real! Article. Remember your WHY. Why are you the person at the counter? What skills and gifts do you bring to the operation? Knowing your why and the skills and gifts you bring to your position will give you value and should motivate you to do your job well. Find out more by checking out IPMI onsite training team member, Vanessa R. Cummings’ article, and reach out to her with any questions at Ms. V Consulting, LLC. Vanessa R. Cummings, PTMP, is the CEO/Chief Consultant for Ms. V Consulting, LLC. Vanessa can be reached at parkingmsv@gmail.com.

How does parking policy align with the goals of a growing, multimodal city? And how can cities densify without overwhelming their parking systems? These questions have been central in Columbus, Ohio—the Midwest’s fastest-growing city. 2024 was pivotal. In November, Central Ohio voters approved a new transit sales tax to fund a Bus Rapid Transit system. Months earlier, Columbus City Council adopted Phase 1 of “Zone In,” a zoning overhaul creating new districts to spur housing and walkable, transit-oriented development. A major feature: eliminating minimum parking requirements in these new districts. In recent years, cities like Minneapolis, Austin, and Denver have repealed parking minimums to support affordability and transit-oriented growth. Yet, as any parking professional knows, residents are often vocal about street parking access. Columbus was no exception. In response, the City established a new Parking Impact Study process, giving the Division of Mobility and Parking Services authority to evaluate potential spillover from new developments. Studies document on-street occupancies, estimate demand, and determine whether mitigation is needed. If impacts are modest, projects commit to Transportation Demand Management (TDM) measures—such as subsidized transit passes, carshare, rideshare, or bike/scooter share—that reduce driving needs. Larger impacts trigger layered mitigations plus a parking management fee, designed to fund new permit zones or other operational tools to protect neighborhood parking access. One year in, only a handful of projects have required studies, and none have yet triggered fees. Still, the policy is already considered a win. Columbus successfully removed parking barriers to new housing—an urgent priority for city leadership—while establishing safeguards to protect residents and manage curb demand. The Columbus model may not fit every city, but its lesson is broader: parking concerns need not block goals around housing affordability or transit-oriented development. With creativity and community dialogue, parking can shift from being a barrier to becoming part of the solution. Justin Goodwin, AICP, PTMP, is the Mobility and Parking Services Administrator for the City of Columbus. Justin can be reached at jmgoodwin@columbus.gov.

Attractive and attentive parking and transportation management techniques will display public safety initiatives best servicing our communities by providing dependable access in well maintained facilities. Safe parking destinations demonstrate consistent cleaning and equipment upkeep, lighting functionality, clear wayfinding signage and pedestrian paths, and surveillance. As it relates to transportation, safe bus stops are defined by strong visibility, clear sidewalks, positioning out of direct vehicular traffic, and signage providing the user real time tracking. Depending on location, many of us in the industry experience periodic or routine disruptive weather events, and lack of preparation can cause for costly and potential disastrous situations. We find ourselves frequently adjusting lot restrictions and transportation programming at Old Dominion University, a University in the coastal city of Norfolk, Virginia, facing severe sea level rise and constant tidal flooding.  This past August with the effects of Hurricane Erin and flooding, the department closed a popular residential lot and large portions of a prime commuter lot and dedicated specific garages on campus for University community use during the impact. Communication through social media in tandem with departmental updates assisted with providing this information in a relatively short time frame, as well as any updates to transit routes and timing. I’ve found since last Spring through involvement with the neighborhood civic league within a portion of our University blueprint increases relations with the surrounding business and residential community. Highland Park is a diverse neighborhood described as residential, commercial, industrial, and educational, with the part of campus containing our Arts District, a 9,500 multipurpose event venue, and active restaurants. In these meetings with collaboration from Old Dominion University Police, I’ve been able to share updates around University facilities, upcoming events with increased traffic through the neighborhood, changes to programming with permitting and enforcement, field questions, and work towards solutions. This is an invaluable experience aimed to better our community and provide transparency between the University and neighborhood. Zach Pearce, PTMP, is an Associate Director of Operations for Old Dominion University. Zach can be reached at zpearce@odu.edu.

Parking lot safety is at the top of many parking professional’s priority list—and for good reason. However, addressing safety concerns can often be challenging, time-consuming, and expensive. As parking professionals, we're expected to find smart, effective solutions that improve safety, enhance customer satisfaction, and—ideally—increase revenue. And if we’re being honest, we’re often asked to do it on a tight budget... and with a deadline of “tomorrow.” With that reality in mind, here are some low-cost or no-cost ideas to help you improve the safety of your parking facility—without breaking the bank. No-Cost Conduct a Safety Walkthrough Schedule monthly or quarterly walkthroughs of the parking facility. Bring colleagues—more eyes mean more issues caught. Use a simple checklist to document issues such as: Burnt-out or misaligned lights Potholes or cracked pavement Leaking pipes, spalling concrete, or drainage problems Faded line striping or signage Obstructions or tripping hazards Take photos and record observations, then present findings—along with recommendations and estimated costs—to building ownership as a value-added service. Maximize Existing Conditions Conduct a nighttime lighting review to check for dark spots; re-aim fixtures if needed. Clean light fixture lenses to improve brightness—dust, cobwebs, and grime reduce output. Remove and put away any cones, barricades, or objects that may cause tripping or confusion. If entrance mats or carpet runners are used, ensure your team regularly checks for bunching or curling, which can be hazardous. Trim overgrown bushes or landscaping that obstruct visibility or create blind spots. Implement Staff Training Develop and maintain site and job-specific safety training for all staff. Train team members to: Identify and report potential hazards immediately Monitor for loitering and suspicious activity Understand site-specific emergency protocols Reinforce safety as part of daily operations—not just during incidents. Strengthen Communication with Building Security & Ownership Establish clear protocols with building security or management for incident reporting and hazard response. Coordinate with tenants to share seasonal or situational “Safety Tips” (e.g., winter driving, walking safely at night). Keep tenants and staff informed about any changes in traffic flow or parking closures to avoid confusion and reduce risk. Low-Cost Re-stripe and Re-mark the Facility Refreshing pavement markings is one of the most effective and affordable ways to improve safety, traffic flow and parking compliance. Offer or recommend low-cost restriping services for: Parking stalls Pedestrian crosswalks Stop bars and directional arrows Use high-visibility paint along pedestrian walkways, curbs, and any area where there’s a change in elevation to help reduce trip-and-fall incidents—especially in dimly lit or high-traffic zones. Update or Replace Signage Well-maintained signage is essential for safety and customer guidance: Audit all signage on-site and replace any faded, outdated, or damaged signs. Ensure signs reflect current information, such as: Contact numbers Hours of operation Instructions for getting assistance Add temporary “Caution: Slippery Surface” signs at entrances or near stairwells during rain, snow, or cleaning events. Post “This Area Is Under Surveillance” signs at key entry and exit points—even if cameras aren’t installed—as a visual deterrent to crime or misconduct. Improving safety in a parking facility doesn’t always require a large budget—just a proactive approach, attention to detail, and a commitment to continuous improvement. By implementing these low-cost and no-cost strategies, we can significantly enhance the safety, usability, and overall experience for every customer who uses the facility. As a parking professional, we’re not only tasked with managing day-to-day operations, but also to add value through smart, cost-effective solutions that prioritize both safety and service. Vincent Campagna, PTMP, is a Manager, Parking & Ground Transportation for Milwaukee Mitchell International Airport. Vincent can be reached at vcampagna@mitchellairport.com.

Accepting payments, both digital and traditional, in ungated parking environments is commonplace in all parking markets. Traditional notions of payment acceptance become more complicated in new, ungated environments due to the still-evolving regulatory and legal environments. Most reputable ungated service firms will indeed indemnify and protect their operators and landlords from many (not all) of these challenges, but that doesn’t mean the landlord doesn’t have affirmative duties in the ecosystem to uphold. The webinar, article, and white paper, “Ungated Environments: Best Practices for Parking Payment Providers,” aim to unpack the still-developing, complex, and detailed expectations that form the foundation of the modern parking environment. Improper signage (content and style), misalignment between digital and traditional payment methods, lack of consistent policies and processes, misleading consumer journeys, and more are just some of the concerns that this webinar/article/whitepaper seeks to educate on. As authors, we are pleased to share our knowledge and experience with the parking, transportation, and mobility community, much of which was gained through extensive observation of trial and error while operating downstream of all parking operators, landlords, payment providers, and other relevant stakeholders conducting business in a parking facility. Click here to read the Parking & Mobility magazine article. Click here to read the white paper. Click here to purchase and watch the webinar. Michael J. Drow, PTMP, is the CEO of PRRS, Inc. He can be reached at mdrow@prrsparking.com. Todd Tucker, PTMP, is the COO for PRRS, Inc. He can be reached at ttucker@prrsparking.com.

I have been fortunate to hear from many city officials about their views on parking and its influence on overall livability, growth, and economic development in their communities. At the inaugural Midwest Parking & Mobility Association Conference, recently held in Kansas City, Missouri, attendees were welcomed by Deputy City Manager Kimiko Black Gilmore, who shared the following positive message: As Deputy City Manager and Executive Director of Convention and Entertainment Facilities, I wear a couple of hats that make me especially appreciative of this moment. Whether it’s managing large-scale events at our convention center or helping guide long-term city strategy, I’ve seen firsthand how essential parking and mobility are—not just to logistics, but to quality of life, economic growth, and our collective ability to welcome people into public spaces. Here in Kansas City, we embrace the complexity of parking. We know it’s not just about where you leave your car—it’s about how people move through a city, how we support local businesses, and how we create environments that are accessible, equitable, and sustainable. We also know it’s a balancing act. On one hand, we value convenience—especially when it comes to supporting small businesses and neighborhood destinations. On the other, we understand that the expectation of free parking often clashes with the very real need to charge in order to keep vehicles moving and make space for more people to access what our city has to offer. It's about turnover, fairness, and reinvestment. Like many cities, we are navigating this space thoughtfully. Whether it’s through dynamic pricing, modernizing infrastructure, or incorporating more multimodal options into our planning—we are learning, adjusting, and striving to do what’s right for our residents, our businesses, and our visitors. So, while parking may not always be glamorous, it is critical. It’s the first impression we make and often the last interaction someone has with our city. That’s why your work matters so much. By all accounts, Kansas City’s leadership clearly understands the critical role parking plays, and the value that parking professionals bring to the table. It is so refreshing to hear! Shawn Conrad, CAE, is the CEO of IPMI.

Technology has redefined how to improve operational efficiency—especially in the parking industry. Today’s operators are leveraging innovative parking solutions like reservation systems, smart sensors, and dynamic pricing to drive growth and streamline operations. A parking reservation system is one of the most effective ways to increase operational efficiency. These platforms allow drivers to reserve spots in advance, reducing search time, traffic congestion, and emissions. Paired with a parking management system, they offer real-time data, enhance space utilization, and improve the overall customer experience. Modern parking lot management software goes even further by providing powerful data analytics. Operators can now measure operational efficiency by tracking occupancy patterns, peak hours, and customer behavior. These insights help optimize operations and support strategic decisions—like implementing dynamic pricing for maximum profitability and leveraging customer data to develop marketing strategies. Digital payments are another game-changer. A parking management app simplifies transactions with contactless and mobile options, reducing staffing needs while increasing convenience and parking lot efficiency. Layout matters, too. The most efficient parking lot layout is one that integrates guidance systems, sensors, and LPR technology to streamline traffic flow and improve the parking efficiency formula. Finally, visibility is key. Once you’ve upgraded with parking management software and an online parking reservation system, use digital marketing to attract users. Listing your location on Google Maps and using SEO can drive traffic and boost bookings. If you're aiming for the most efficient parking lot and looking to grow your business, now is the time to embrace technology. From a parking reservation system to dynamic pricing and data analytics, each step you take builds long-term operational success. David Sparks is the Chief Marketing Officer for Space Genius. David can be reached at dsparks@spacegenius.com.

Let’s face it, parking enforcement frequently serves as the least glamorous component of any parking operation.  Whether you or your team are dealing with a ticketed visitor misunderstanding payment requirements and options, irate delivery drivers occupying unauthorized zones, permitted and/or monthly parkers pursuing ‘creative’ parking methods, etc., our customer service and adjudications teams hear and read every excuse in the book and then some.  How can parking operators limit those related 1-star google reviews?  As service industry professionals, investing in routine educational training and team building exercises will prepare staff to serve as front line leaders actively promoting compliance with a high standard.  As an example, let’s look at contractor parking; these are workers performing essential duties on building projects throughout the campus which I work at, and contractors consistently rank high on the ticketing offender list. We often find that parking regulations and permitting options which are shared with project managers and coordinators, often do not make it to the worker in a concise and accessible way.  Below helps guide the enforcement team and provide contractors guidance with options: Customer Service oriented Parking Enforcement that is informative, approachable, and solution oriented Enforcement officer in-depth knowledge of territory, as well as parking availability Interacting positively with patrons Active listening, professional demeanor and communication, de-escalation Understanding and relaying of enforcement policies Providing information on daily parking or permitting rates, when applicable Knowledge of active events and construction projects impacting parking availability Parking Enforcement gets tough, but our staff prioritizing these techniques help make the operation come out on top. Zach Pearce, PTMP, is an Associate Director of Operations for Old Dominion University. Zach can be reached at zpearce@odu.edu.

Before the pandemic, Economy parking at MKE worked just as travelers expected: guests would pull into the large surface lot, park wherever they liked, and walk to the nearest bus shelter. The complimentary shuttle service, helpful drivers, and quick five-minute ride to the terminal were all appreciated. It was a familiar, efficient system — and as the saying goes, “if it’s not broken, don’t fix it.” The Pandemic Shift Then the pandemic hit, and demand for parking virtually disappeared. The once-busy lots became eerily empty. With so few travelers, guests had plenty of space to park and spread out. Yet shuttles still made their full rounds through the 1,700-space lots, stopping at every shelter — often for just a handful of passengers per hour. It was inefficient and unsustainable. With parking revenue diminishing and increasing competition from off-site providers, the MKE parking team recognized the need to reinvent the guest experience. That’s when MKE’s first “Trunk-to-Terminal Service” was introduced. Launching Trunk-to-Terminal Service To provide a more personalized, high-touch experience, an ambassador was stationed at the lot entrance to greet each arriving guest and offer a warm welcome. The ambassador directed guests to an available parking stall and communicated their location to the shuttle driver in real time. The shuttle then pulled up directly behind the parked vehicle, where the driver assisted with luggage and loaded it onto the shuttle. Guests received a wallet-sized card noting their parking lot and stall number — a thoughtful touch to help locate their car upon return. This service eliminated the need for guests to walk to a shelter and added a layer of convenience and hospitality — all while maintaining shuttle headways and enhancing safety by eliminating slip-and-fall risks during inclement weather A Lasting Success The service was a hit. Guests appreciated the elevated level of customer service and the ease of the experience. Four years later, MKE continues to receive glowing reviews from Economy Lot guests who use the complimentary Trunk-to-Terminal Service and value the friendly, personal interactions with both ambassadors and shuttle drivers Why it Works? Convenience Meets Care What makes Trunk-to-Terminal stand out is its simplicity and attention to detail, achieved with minimal investment. With added signage and locator cards, the experience is especially seamless for families, travelers with mobility challenges, or anyone juggling luggage and kids. There’s no guesswork, no waiting at remote shelters, and no long walks in unpredictable weather. Simply park, hop on, and go. It’s airport parking reimagined—affordable, effortless, and customer-focused. Even Economy parking feels like a first-class experience, transforming the traveler journey from beginning to end. Vincent Campagna, PTMP, is a Manager, Parking & Ground Transportation for Milwaukee Mitchell International Airport. Vincent can be reached at vcampagna@mitchellairport.com.

Summer bicycle confiscations at our University, and many others, serve as an annual project with the intention of removing all abandoned bicycles from students previously living on campus. Like many annual tasks and projects, I found this summer’s bicycle collection to be a terrific opportunity to update processes which involved internal and cross departmental collaboration.  This involved: 1)Examining a current policy and making updates to enhance the process identify and label all bicycle racks and changes to infrastructure, plot on a map Detail a tagging, removal, and storage process with a noted timeline, and identify staffing and equipment requirements 2)Create mechanisms for notification to the student and faculty/staff bodies, and  University departments physical tag serving as a notice with a removal date, with a timeline in the range of 1-2 weeks e-communications (University announcements, social media, mass emailing) share with Police, Student Affairs, Housing & Residence Life, Recreation, Athletics, etc. for awareness and promotion 3)Implementation List communication method(s) for students so bicycles are not erroneously collected; this can include a departmental main email address and/or phone number or a direct contact store the bicycles in a secured location accessible by the department and in an organized manner record all bicycles removed and placed in storage (make/model/color/serial number) store bicycles for determined length of time then remove (University approved auctions, donations, etc.) Bicycle collections help keep our campuses cycling infrastructure organized and accessible for future use, promoting non-vehicle commuting which we hope to see grow Zach Pearce, PTMP, is an Associate Director of Operations for Old Dominion University. Zach can be reached at zpearce@odu.edu.

Parking has long been managed through fixed rules: pay before you stay, don’t exceed the time limit, and expect a citation if you do. But that model rarely reflects how people actually behave. The shift toward behavioral parking is about bridging that gap—creating systems that respond to real usage rather than rigid expectations. At the heart of behavioral parking is one simple idea: charge based on how people actually use the space. Instead of guessing how long they’ll stay or rushing back to feed a meter, drivers park and go about their business. The system tracks their actual behavior—start time, end time, duration—and charges accordingly. This shift solves a long-standing issue: underpayment and non-compliance that doesn’t always come from bad intent, but from confusion, unpredictability, or inflexible systems. Rather than focusing on enforcement and punishment, behavioral models recover revenue by adapting to the parker—not the other way around. In environments like universities, city centers, and hospitality, where stay durations vary widely, this approach offers fairness and financial sustainability. Operators gain more accurate data, fewer disputes, and ultimately, better compliance without increasing friction. Behavioral parking is not just about technology—it’s about trust. When people feel that parking is transparent and reasonable, they're more likely to engage honestly with it. And when systems are built around real-life behavior, everyone benefits….. We’re no longer just managing space. We are managing people…and adjusting to real behavior to reduce violations. Trystan Henry, PECP, is the Vice President of Business Development for ParkEngage. Trystan can be reached at trystan.henry@parkengage.com.