IPMI & Member News
Rob Maroney, PTMP, is the Vice President, Government and University Services for LAZ Parking. Find out why he earned his PTMP and how it’s impacted his career.
Cha’ssem Anderson, AICP, PTMP, is the Associate Director of Transportation and Planning for the University of North Carolina at Chapel Hill. Find out why he earned his PTMP and how it’s impacted his career.
Let’s face it, parking enforcement frequently serves as the least glamorous component of any parking operation. Whether you or your team are dealing with a ticketed visitor misunderstanding payment requirements and options, irate delivery drivers occupying unauthorized zones, permitted and/or monthly parkers pursuing ‘creative’ parking methods, etc., our customer service and adjudications teams hear and read every excuse in the book and then some. How can parking operators limit those related 1-star google reviews? As service industry professionals, investing in routine educational training and team building exercises will prepare staff to serve as front line leaders actively promoting compliance with a high standard. As an example, let’s look at contractor parking; these are workers performing essential duties on building projects throughout the campus which I work at, and contractors consistently rank high on the ticketing offender list. We often find that parking regulations and permitting options which are shared with project managers and coordinators, often do not make it to the worker in a concise and accessible way. Below helps guide the enforcement team and provide contractors guidance with options: Customer Service oriented Parking Enforcement that is informative, approachable, and solution oriented Enforcement officer in-depth knowledge of territory, as well as parking availability Interacting positively with patrons Active listening, professional demeanor and communication, de-escalation Understanding and relaying of enforcement policies Providing information on daily parking or permitting rates, when applicable Knowledge of active events and construction projects impacting parking availability Parking Enforcement gets tough, but our staff prioritizing these techniques help make the operation come out on top. Zach Pearce, PTMP, is an Associate Director of Operations for Old Dominion University. Zach can be reached at zpearce@odu.edu.
Dillon Fried, PTMP, is the Mobility and Curbside Access Manager for the City of Minneapolis, Minnesota. Find out why he earned his PTMP and how it’s impacted his career.
Varena Harding, PTMP, is the Admin AGM for Parking Concepts, Inc. Find out why she earned her PTMP and how it’s impacted her career.
Rearview Reflections of the Eaton Fire
Sisters take the road to certification—together.
How to Make a Small Department Mighty
How are the built environment experts shaping the future of parking and mobility?
Brett Munkel, PTMP, is the Vice President of Healthcare & Higher Education for SP+, a Metropolis Company. Find out why he earned his PTMP and how it’s impacted his career.
Lonetta Hanson, MPP, PTMP, is the Assistant Director of Parking & Transportation Services for the University of Minnesota. Find out why she earned her PTMP and how it’s impacted her career.
This presentation will show how our city, with the 4th highest population density in the country, was able to leverage real-time GEO mapping and virtual-parking technology to overcome staffing PEO shortages, improve parking compliance, operational efficiencies, and revenue and still boost PEO enforcement productivity.