Training/Education

Diane presented her "Thrive by Design" framework, centered on Vision, Voice, Value, and Velocity. Participants reflected on factors that drive career success, identified barriers that may be limiting their growth, and learned how to reframe those beliefs. Through a case study, Diane highlighted the importance of self-promotion and strategic networking in increasing professional visibility and opportunities. The session concluded with resources for identifying personal strengths and guidance on building effective professional networks.

The presenters discussed strategies for improving recruiting pipelines and employee retention through stronger engagement, training, and leadership practices. Allison emphasized using employee surveys and idea-sharing platforms to strengthen both recruitment and retention. Colin highlighted Tech Painting Company’s approach, including structured training, safety programs, and multilingual communication to support workforce growth. David focused on leadership buy-in, data-driven management, and building a strong workplace culture to support long-term retention and development. They also addressed balancing employee input with decision-making speed, along with broader challenges such as AI adoption and workforce time management. Overall, the discussion centered on creating environments that attract, develop, and retain employees for long-term organizational success.

Milwaukee, WI – Duncan Solutions, a full-service transportation management company and a leading provider of parking and tolling management solutions, proudly announced the inaugural Dean Viereck Scholarship on April 28, recognizing outstanding students from the Boys & Girls Clubs of America who are pursuing higher education and demonstrating leadership, perseverance, and a commitment to their communities.

Douglas Hausladen, PTMP, is the Associate Director of Operations for Old Dominion University Transportation & Parking Services. Find out why he earned his PTMP and how it’s impacted his career.

Vehicle Operations, Being Filmed, and High-Consequence Moments on the Frontline

Finding My Way into Parking Without a Map

I like to think I’m tech savvy. I love geeking out on systems thinking, automation, and leveraging technology to work smarter. In many ways, I’m very excited about what AI can do. At the same time, the proliferation of AI slop, occasionally frustrating shortcomings of the tools, and the sheer ubiquity of the topic in our personal and professional lives sometimes leaves me thinking “enough with the AI already…”.

I’ve stood in poorly lit parking garages on both sides of the Atlantic, and the feeling is exactly the same. That instinctive shift in awareness — keys ready, pace quickened, a quick text to let someone know you’ve arrived safely. It doesn’t matter whether I’m in a UK multi-storey or a parking garage Stateside. The experience is universal.

Workplace accidents are very common, even in the parking industry. But should it be? Workplace injuries are in the tens of thousands each year. Economically, over 50 billion dollars is lost each year in accidents. Human factors are the cause in a vast majority of cases. But often there is a connection between human factors and other causes. Understanding how people work and creating safeguards (rules, safety plans and supervision) can go a long way to prevent deaths and injuries if applied correctly.

In this blog, I hope to present some information and guidelines regarding temporary traffic control. Typically, we think about traffic control in the context of police officers, construction crews or those involved in flagging operations. But as parking professionals we have to consider major events (planned or unplanned) or special event parking also include traffic getting to the parking space.

Lauren Nelson, PTMP, is the Associate Director of Operations for Old Dominion University Transportation & Parking Services. Find out why he earned his PTMP and how it’s impacted his career.

This blog wraps up my thoughts on applying critical thinking to new employee onboarding and on-the-job training. I will describe an example of how I would apply critical thinking training to a session for new employees. My example will be training the employees on the importance of customer service.