Training/Education

Before he built parking technology, Sean Glavin spent nine years in the Army, including six as a Green Beret with the 5th Special Forces Group, the Army's elite unconventional warfare unit. Green Berets deploy in small teams into ambiguous, high-stakes situations where decisions must be made with incomplete information. He came away with one conviction that outlasted the uniform: Nothing is ever finished; it is either being improved or neglected.

On October 13, IPMI’s Planning, Design, & Construction (PDC) Committee will host an interactive roundtable examining lessons learned from the deterioration of existing parking structures—not simply to understand what went wrong, but to consider how those lessons can improve the way parking facilities are designed, constructed, monitored, maintained, repaired, and adapted for the future.

This Frontline Fundamentals session, "Stronger Together: Building Solid, Supportive, and Successful Teams," was led by Vanessa Cummings (Ms. V), a parking and mobility consultant with more than 32 years of experience. Participants explored four key work styles, task-oriented, time-oriented, risk-taker, and follower, and learned how understanding these styles can improve teamwork, communication, and task delegation. Ms. V also shared practical strategies for collaborating with and managing different personality types across organizational settings.

Broxton Harvey, PTMP, is the General Manager of Parking for the City of Sarasota. Find out why he earned his PTMP and how it’s impacted his career.

IPMI’s New Board Chair

Taking Care of the People Who Take Care of the Frontline

Why Mentorship Matters More Than Ever

Adam Kriegel, PTMP, is the Associate Director of Operations for Old Dominion University Transportation & Parking Services. Find out why he earned his PTMP and how it’s impacted his career.

Attending my first IPMI Conference has reinforced one idea above all else: parking is no longer just about managing spaces—it’s about creating a complete mobility experience.

The IPMI Conference & Expo is always one of the highlights of the year. IPMI brings together parking operators, consultants, universities, technology providers, municipalities, and mobility professionals from across North America to share ideas, debate challenges, and discuss where the industry is heading. The bonus was that Milwaukee was such a cool city!

In every parking operation, there is a subtle but essential choreography unfolding each day—the work of customer service representatives. These professionals perform a delicate dance between policy and empathy, structure and flexibility, enforcement and understanding.

Diane presented her "Thrive by Design" framework, centered on Vision, Voice, Value, and Velocity. Participants reflected on factors that drive career success, identified barriers that may be limiting their growth, and learned how to reframe those beliefs. Through a case study, Diane highlighted the importance of self-promotion and strategic networking in increasing professional visibility and opportunities. The session concluded with resources for identifying personal strengths and guidance on building effective professional networks.