IPMI & Member News
Lauren Nelson, PTMP, is the Associate Director of Operations for Old Dominion University Transportation & Parking Services. Find out why he earned his PTMP and how it’s impacted his career.
This blog wraps up my thoughts on applying critical thinking to new employee onboarding and on-the-job training. I will describe an example of how I would apply critical thinking training to a session for new employees. My example will be training the employees on the importance of customer service.
Rami Arafat, PTMP, MBA, is the Associate Director of Operations for Old Dominion University Transportation & Parking Services. Find out why he earned his PTMP and how it’s impacted his career.
This on-demand eLearning course was developed by the Education Development Committee guides you through the steps to build a new parking structure, and you have been selected to assist with this project. Congratulations! The anticipated cost is $35-40 million. We are glad to have you on our team.
Being a frontline staff person can sometimes test your faith in people. You will inevitably be presented with stories that might not be truthful, particularly if it involves people getting out of paying their fee. It doesn’t take long for frontline staff and supervisors to become jaded and mistrustful. How do you tell if this is just another story? And more importantly, how are you going to respond to them?
De-Escalation — Distance, Language, and Boundaries
In my previous blog, I talked about the importance of onboarding and introduced critical thinking and scenario-based training as very important considerations when it comes to preparing new workers. I want to provide a few specifics about critical thinking and how it can be effectively delivered by the trainer.
Angelo B. Cole, PECP, PTMP, is the Senior Parking Services Attendant / Enforcement Lead for State University of NY at Brockport. Find out why he earned his PTMP and how it’s impacted his career.
Parking owners and operators must provide a well-operated, safe, and secure environment in a parking system that is designed and operated for high levels of service, safety, and the well-being of everyone who interacts within the system. This course will demonstrate how to understand your parking system and its assets, design and maintain those assets, and manage the system to its best effect.
Join the IPMI PDC Committee as we challenge the assumptions and myths shaping parking programs around the world.
Atlanta, GA — Parking and mobility professional Brooke Bustle Krieger, MPA, has released a new children’s book, The ABCs of Parking, designed to introduce young readers to the systems that help cities function and people get where they need to go. Written with simple language and playful rhymes, The ABCs of Parking explores parking concepts from A to Z — including apps, curbs, garages, signage, and yearly permits — making an often-overlooked part of urban life approachable and engaging for children. The book blends early literacy with real-world learning, helping kids understand how parking supports safe streets, organized cities, and shared public spaces. Krieger, who works in the parking and mobility industry, created the book as a way to translate complex infrastructure concepts into ideas children can grasp. “Parking is one of those systems that quietly touches every trip we take,” said Krieger. “This book is about sparking curiosity and helping kids see how cities work and how thoughtful planning helps communities move.” The ABCs of Parking is intended for families, educators, and mobility professionals alike, and serves as a unique bridge between industry expertise and public education. The book is especially relevant for parking and mobility professionals looking for a relatable way to explain their work to children, students, or community audiences. The book is available now on Amazon in paperback format, with Prime shipping available globally. About the Author Brooke Bustle Krieger, MPA is a parking and mobility professional with experience across public policy, urban systems, and transportation technology. She is the author of Parking the Future and is passionate about making complex city systems more accessible through education, storytelling, and thoughtful design.
A Deep Dive into Presence, Perception, and Practical Prevention
