Data

As digital payments surge in ungated parking environments, ensuring clarity, consistency, and compliance has become more vital than ever. This white paper outlines key best practices for parking operators and payment providers to prevent consumer confusion and mitigate legal risk.

In-Parking, a leading provider of AI-driven parking intelligence, is proud to announce a new strategic integration with automated curb management pioneer Automotus. This collaboration will enable municipalities, airports, campuses, and operators to unlock a new level of real-time visibility, automation, and data-driven decision-making at the curb and beyond. The integration brings together In-Parking’s advanced analytics platform, SIGHT, with Automotus’ curbside computer vision technology to create a powerful, unified system for managing mobility, optimizing space, and improving compliance. With this partnership, customers benefit from seamless access to enriched data streams, performance dashboards, and automated enforcement workflows that improve safety, reduce congestion, and generate measurable returns. “Our mission is to turn every parking asset into an engine for smarter, more efficient communities,” said Santiago Morales, CEO of In-Parking. “Partnering with Automotus means organizations will gain deeper insights at the curb, backed by automation and transparency, that drives better outcomes across the board.” With this integration, municipalities will get visibility into loading zones, bike lanes, and short-term parking activity. Further, parking operators can automate compliance checks and payment processes. Other organizations from airports to college campuses and beyond will be able to manage multiple zones and user types with precision and adaptability. This collaboration reflects a shared commitment to creating smarter infrastructure and empowering stakeholders with data that delivers clarity, accountability, and progress. To learn more about the integration and how it can benefit your operation, visit www.in-parking.com. About In-Parking In-Parking is a leading provider of AI-driven parking intelligence solutions, empowering clients with actionable insights to optimize parking operations. With a commitment to innovation and excellence, In-Parking delivers cutting-edge technologies that transform the way parking assets are managed and utilized. About Automotus Automotus is the leader in automated curb management, working with cities to make our communities safer, healthier, and more accessible by addressing the rise in commercial vehicle congestion and emissions. Automotus has developed a first-of-its-kind computer vision technology deployed at the curb to enable automated Smart Loading Zones, helping cities, airports, fleets and small businesses manage curb activity, make data-driven decisions and incentivize EV adoption—all without the need for a parking app or kiosk.

Rezcomm has launched a new animated video showcasing its advanced AI capabilities and vision for the future of travel. The video, titled “Rezcomm AI: Smarter Journeys, Seamless Experiences,” brings to life how predictive automation, dynamic pricing, and barrier-free access can help airports and travel hubs deliver frictionless customer experiences and maximize revenue. As creators of the plug-and-play marketplace trusted by airports, venues, and travel hubs globally, Rezcomm continues to lead in AI-powered innovation. The launch builds on Rezcomm’s story, “Advanced AI and Analytics Set to Change the Future of Aviation,” which introduced the industry to Rezcomm’s generative AI chatbot, sentiment analytics, and privacy-first personalization. This release demonstrates how those capabilities have matured into a cohesive intelligence layer that not only anticipates demand but will soon act autonomously. Watch the animation here: https://youtu.be/-JBGjJzkD74 Key Highlights Predictive intelligence: AI models forecast demand and recommend actions in real time. Operational efficiency: Dynamic pricing, capacity management, and automated communications - all fully integrated. Frictionless access: Barrier-free entry through AI-enabled cameras, QR codes, and smart rules. Built for scale: Secure, cloud-based infrastructure designed for high-volume environments. Leadership Commentary Marc Ive, Chief Executive Officer, Rezcomm, “We promised AI and analytics would reshape aviation - this shows that reality taking shape. AI should remain invisible to travelers but deliver real impact for operators: higher revenue, fewer headaches, better experiences.” Victoria Wallace, Chief Digital Officer, Rezcomm, “The next shift in digital isn’t more tools - it’s smarter coordination. AI allows us to unify fragmented systems, act on data instantly, and drive meaningful change in how guests experience travel. It’s about being responsive, predictive, and future-ready - all at once.” Alwyn J Veliyeth, Chief Technology Officer, Rezcomm, “We’ve embedded AI across every service. The result is a secure, cohesive architecture that monitors 24/7, predicts what’s next, and will soon act autonomously - without adding complexity or risk.” About Rezcomm Your customers expect joined-up services. With Rezcomm Marketplace, your platform delivers exactly that - seamless, personalized experiences across digital and physical touchpoints. Originally built for airports, Rezcomm now powers travel hubs of all kinds. Our modular, AI-driven platform combines ecommerce, CRM, reservations, BI, and marketing. By giving organizations full data ownership and rich predictive analytics, Rezcomm helps them personalize every interaction, automate operations, and unlock new revenue at scale. Rezcomm supports clients globally and holds industry-leading certifications, including PCI DSS Level 1 Version 4.0 and Cyber Essentials Plus. Learn more at rezcomm.com. For press or partnership enquiries, contact Sarah Tull, Director of Communications, at sarah.tull@rezcomm.com.

Parking has long been managed through fixed rules: pay before you stay, don’t exceed the time limit, and expect a citation if you do. But that model rarely reflects how people actually behave. The shift toward behavioral parking is about bridging that gap—creating systems that respond to real usage rather than rigid expectations. At the heart of behavioral parking is one simple idea: charge based on how people actually use the space. Instead of guessing how long they’ll stay or rushing back to feed a meter, drivers park and go about their business. The system tracks their actual behavior—start time, end time, duration—and charges accordingly. This shift solves a long-standing issue: underpayment and non-compliance that doesn’t always come from bad intent, but from confusion, unpredictability, or inflexible systems. Rather than focusing on enforcement and punishment, behavioral models recover revenue by adapting to the parker—not the other way around. In environments like universities, city centers, and hospitality, where stay durations vary widely, this approach offers fairness and financial sustainability. Operators gain more accurate data, fewer disputes, and ultimately, better compliance without increasing friction. Behavioral parking is not just about technology—it’s about trust. When people feel that parking is transparent and reasonable, they're more likely to engage honestly with it. And when systems are built around real-life behavior, everyone benefits….. We’re no longer just managing space. We are managing people…and adjusting to real behavior to reduce violations. Trystan Henry, PECP, is the Vice President of Business Development for ParkEngage. Trystan can be reached at trystan.henry@parkengage.com.

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Finding a parking space shouldn’t be a daily challenge. Yet drivers in urban areas waste countless hours circling for parking spots. This costs cities billions in emissions and lost productivity. About 30% of urban traffic comes from people searching for parking. This results in congestion, frustration, and noise and air pollution. Smart parking technologies and digital mapping are transforming this struggle into a seamless experience. For example, some IoT-enabled maps have directed drivers to open spaces and cut congestion by up to 40%. At UCLA, color-coded digital pathways streamlined foot traffic, reducing bottlenecks at entry gates. But it doesn’t stop there. Real-time parking sensors are now guiding drivers inside garages, making the process far less stressful. Admins have real-time insights, tracking traffic flow, monitoring dwell times, and space closures. For visitors, their journey starts at home. Smart parking technology and digital mapping gets them to their destination, eliminating the guesswork. Some wayfinding apps allow users to mark where they parked, helping them easily navigate back to their vehicle after an event, appointment, or meeting—eliminating common frustrations and saving time. Most facilities rely on disconnected systems. Newer platforms aim to unify these capabilities across kiosks, mobile apps, desktops, and web portals. Integration with tools like payment processors, databases, and ticketing systems helps ensure that parking, mobility, and visitor engagement work together as part of a smart, connected experience. The result? A smoother commute, faster parking, and a better experience for everyone. Join the Discussion How are you tackling parking chaos? Learn more by clicking here. Ally Spinu is the Vice President of Business Development for Vicinia.io. Ally can be reached at ally@vicinia.io.

The International Parking and Mobility Institute (IPMI) Conference is always a chance to spot what’s next in parking and mobility (and maybe a little of what’s not working yet). This year was Peter Richards' 5th year attending (and 1st since he founded Parkicity), and it delivered everything from live drone feeds at NFL stadiums to lessons on permit data pitfalls. Here are a few key takeaways from IPMI in Louisville. I've been saying it wrong all this time! Permits, Pilots, and Parking Near Stadiums On a tour near the Louisville City FC soccer stadium, we heard about a Residential Permit Parking (RPP) program that was launched - and then quickly shut down - because residents said they weren’t notified. But they were. The area, once home to a car junkyard, now hosts 2,200 gravel lot spaces and has big redevelopment plans for retail and apartments. But enforcement and event planning challenges remain. People park for free far from the stadium, and attempts at event programming (like concerts) have literally torn up the turf. It should also be noted that Louisville is a multi-vendor paid parking app, meaning visitors have the choice of their favourite app. Pick an app, any app From LPR to Insight: The Dirty Work Behind Clean Data A major thread at the conference was data and how to collect occupancy, 24/7 or periodically. One presentation highlighted the benefits but also the complexity of turning license plate recognition (LPR) and camera data into useful information. The raw feeds - LPR scans, citations, permits, payment transactions, even drone images need serious cleanup: Enforcement schedules can skew what’s captured Sensor coverage is patchy, especially beyond pay stations License plates need fuzzy matching (is that a Z or a 2?) Metadata like vehicle type or duration is often missing Privacy measures must anonymize plates before analysis One theme emerged: “Data should inform decisions, not lead them.” Cities need “before and after” metrics - occupancy, permits issued, citation volume, and compliance - to prove that a permit or pay program solves an actual problem. Hayes Valley’s “Pay or Permit” program in San Francisco came up as a model, built on three pillars: Most parkers aren’t local Most non-residents are overstaying Occupancy is consistently high Toronto’s Parking Tech and EV Future The City of Toronto shared its evolving mobility landscape - and how parking is still part of the story. A few standout stats and ideas: One lot near Spadina added Purolator parcel lockers and increased revenue by 33%. Multi-functional lots add value 50% of EV charging users lived within 1km of the charger, 57% of users live within 5 km They’ve processed 50,000 new EV transactions Long-term goal: reduce from 3,100 to 2,000 meters - but keep them for the next decade One big idea or dream floated by the TPA VP of Operations: a future monthly bundle for parking, transit, and bike share access. Not here yet - but the bundling / Mobility as a Service joint offering conversation is getting louder. Digital Curb Challenges from Seattle to Boston Cities are still figuring out how to digitize the curb. A few shared challenges: Cameras are tricky to deploy due to mounting, power, and departmental silos Cyclomedia and Cartegraph are used in Boston, but 20% of signs were missing from digital records Trucks and passing vehicles can feed false data into sensors or AI Even with real-time availability, Minneapolis noted delivery drivers likely wouldn’t use this information - routes, schedule, and habits matter more Seattle’s commercial load zone data showed 80% of vehicles were parked illegally, underscoring that enforcement is essential - especially for small businesses that rely on load zones for survival. It was stressed that the management of these commercial loading zones is a key factor to the value of the permit and if they would actually buy the monthly permits Seattle released the CurbIQ digital curb inventory and real-time information of these load zones, and it's super cool: https://seattle.curbiq.io/public-default/ Brian Hamlin from Seattle DOT showing up their real-time public map link NFL Game Day Parking is a Logistics Masterclass Walter P Moore walked us through the logistics of managing 26,000 spaces on NFL game day at the Houston Texans' NRG Stadium: 21,000 spaces are used by fans, the rest for staff, media, and other “back of house” roles Rideshare lots, pedestrian plans, and cashless mobile passes are all part of the playbook “Eyes on approach and egress” with roaming vehicles is key Staff use active guidance to manage entry and exit flow Most fans are parked 15 minutes after kickoff, and the lots are cleared within 1 hour after the game Could Parkalytics and their drone parking surveys support live feed monitoring or drone mapping here in the future? Something for event management planners to consider. Ushering in the New Curbside Management Era: How to Transition from Parking to Curbside Management The Curb Super Group! This municipal workshop was led by experts from Minneapolis, Miami Parking Authority, Washington DC, Fairfax County, City of Richmond (and Parkicity), and centered around various burning questions and issues municipalities are having at the curbside, from policy and regulations, to simply digitizing and mapping their curbs. Despite various sized municipalities, the issues were similar - staffing, budgets, politics, prioritization, coordination, data ownership, and communication Cities want to digitize their curb, but need internal champions Solutions discussed included budgeting for curb-related digitization and studies, using software to aid the process, and starting small with pilots Final Thoughts There’s no single path to modern curbside management, but the ingredients include items such as strong data foundations, clear goals and objectives, city buy-in from top to bottom, smart tech applications, and responsive operations. Open Mobility Foundation bike ride Have questions on any of these takeaways or want to test out some of these strategies in your city? Let’s talk. Peter Richards, P.Eng., is the President and Principal Consultant for Parkicity. Peter can be reached at pete@parkicity.com. This blog is republished with permission from Parkicity: https://www.linkedin.com/pulse/volume-8-what-we-learned-ipmi-2025-data-drones-game-day-drama-5jxjc/  

Orlando, FL - ABM (NYSE: ABM), a leading provider of facility, engineering, and infrastructure solutions, has been awarded a new contract by the Greater Orlando Aviation Authority (GOAA) to provide parking and employee shuttle services at Orlando International Airport (MCO). With this 10-year agreement valued at approximately $300 million, ABM is now the trusted partner delivering both parking and shuttle transportation services at MCO, one of the busiest and fastest-growing airports in the United States. The MCO shuttle program will be enabled with ABM Vantage™, ABM’s advanced mobility intelligence platform which will deliver real-time data and analytics to improve fleet visibility, operational efficiency, and rider experience. “This partnership reinforces ABM’s leadership in managing large-scale transportation programs at major U.S. airports,” said Sean Bromfield, President of Aviation at ABM. “By pairing our proven transportation expertise with our industry-leading tech and data capabilities, we’re delivering smarter, safer, and more efficient shuttle experiences for millions of travelers and airport employees. We’re proud to support GOAA’s innovation-forward vision at MCO.” As part of the partnership, ABM will oversee the procurement, maintenance, and operation of a new fleet of 61 modern transit buses, bringing next-generation capability and rider comfort to both parking and employee shuttle operations. For the first time in MCO’s history, the responsibility for capital investment and fleet maintenance will be fully managed by the contractor—reflecting GOAA’s confidence in ABM’s operational strength and financial stability. For more information on ABM’s parking and transportation services, visit www.abm.com/solutions/service-family/parking-transportation. About ABM ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 ABM team members deliver essential services that make spaces cleaner, safer, more efficient, and more comfortable. ABM serves a wide range of industries including aviation, commercial real estate, education, manufacturing, and transportation infrastructure. With more than $8 billion in annual revenue, ABM partners with clients to optimize operations and enable long-term success. ABM: Driving possibility, together. For more information, visit www.abm.com. MEDIA CONTACT: Michael Valentino ABM media@abm.com

Horseheads, NY – Duncan Solutions, LLC announces that the Philadelphia Parking Authority (PPA) has selected Duncan to oversee and operate the Authority’s parking violation management system and customer support services. The award was officially ratified at the PPA’s Regular Board Meeting on May 20, 2025. Since its initial award from the PPA in 2019, Duncan has served as the Authority’s parking violation management contractor. In that time, the company has helped bring many enhancements to the City’s program, including improved tools and systems for PPA staff and more convenient, online experiences for motorists. With this latest award, Duncan’s mandate greatly expands. The company is committed to delivering a comprehensive, innovative equipment and software solution, made possible through several strategic partnerships. At the forefront, Duncan will continue providing the back-end violation management system, using its proprietary AP+ platform. Park Loyalty will provide the officer enforcement application, along with parking asset management tools, kiosk management, and a back-end enforcement portal with geographic mapping, analytics, and performance reporting related to citation issuance. UR International (URI) brings its expertise as an industry leader in smart immobilization, towing, and auction solutions. PRWT Services will handle the motorist customer experience (CX) and back-office support including call center operations, lockbox services, data entry, and the management of integrated voice response (IVR) and other communication channels. “We are proud to be a trusted partner and advisor for the Philadelphia Parking Authority,” says James Kennedy, President & CEO of Duncan Solutions. “We look forward to building on our collective success, bringing even more innovation, efficiency, and safety to Philadelphia’s streets.” “Duncan’s response to the Philadelphia Parking Authority’s RFP met all our expectations in providing an excellent back-end system to support all the Authority’s current and future initiatives. As we expand further into our automated enforcement systems and quality of life issues that plague the residents of Philadelphia, Duncan has been a proven partner in the past and we believe they will be a great partner in supplying our future infrastructure need to support our on-street programs.” -Corinne O’Connor, Deputy Director of PPA About Duncan Solutions Duncan Solutions is a full-service transportation management company and a leading provider of parking and tolling management solutions. Duncan supports government and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, omnichannel customer service center operations, and integrated on-street parking management solutions. For more information, visit duncansolutions.com. About the Philadelphia Parking Authority The Philadelphia Parking Authority (PPA) contributes to the economic vitality of Philadelphia and the surrounding region by effectively managing and providing convenient on-street parking and off-street parking in Center City garages, surface lots located throughout the city, and Airport parking. The PPA’s mission also includes the operation of the automated red-light and speed camera enforcement system, regulating taxicabs, limousines, transportation network companies, and other transportation-related activities. For more information, visit philapark.org. About Park Loyalty Park Loyalty provides omnichannel enforcement management software for parking agencies. Its Enforce Pro platform ensures accurate, well-supported citations through intuitive mobile tools for officers with precise LPR and complete evidence capture. Real-time integrations surface critical data in the field, while AI-driven reporting helps managers monitor performance and reduce disputes. For more information, visit parkloyalty.com. About UR International, Inc. UR International is a premier Texas-based software development and IT consulting group, renowned for delivering cutting-edge cloud driven software solutions and consultancy services to an impressive roster of public and private sector clients. For more information, visit urinternational.com. About PRWT Services, Inc. As a premier minority-owned company, PRWT is a high-performance provider of business process solutions, facilities management, and infrastructure support services to government and commercial markets. For more information, visit prwt.com. Media contact: Alexis VanDeventer avandventer@duncansolutions.com (414) 441-3693

In-Parking, a leading provider of AI-driven parking intelligence solutions, is proud to announce its latest partnership with the Fort Lee Parking Authority to modernize and optimize local parking operations using real-time data and cutting-edge analytics. This strategic collaboration is designed to elevate efficiency, enhance the parking experience, and empower Fort Lee with actionable insights to manage its parking assets more effectively. The Fort Lee Parking Authority will implement In-Parking SIGHT, a robust AI-powered analytics platform, to gain visibility into parking occupancy, turnover, and performance. By integrating SIGHT with existing mobile payment systems, enforcement platforms, revenue management tools, and other key technologies, the initiative will deliver a comprehensive view of Fort Lee’s parking ecosystem. Key Benefits of the In-Parking SIGHT platform for Fort Lee include: Real-Time Parking Insights: Optimize space utilization and improve availability for residents, businesses, and visitors. Faster Incident Detection: Proactively identify and resolve parking violations or system inefficiencies. Enhanced Revenue Forecasting: Use data to uncover new revenue opportunities and support future planning. Sustainable Operations: Reduce congestion and emissions by streamlining access to parking. Unmatched Reliability: Built on Microsoft’s trusted infrastructure, SIGHT ensures uptime and continuous access to critical data. “We’re excited to bring advanced parking analytics to Fort Lee,” said Hernani Goncalves, Executive Director of the Fort Lee Parking Authority. “This partnership with In-Parking reflects our commitment to innovation, data-driven decision-making, and delivering better service to the community. With real-time insights and predictive capabilities, we can more effectively manage demand, enhance enforcement, and plan for the future of mobility in Fort Lee.” Santiago Morales, CEO of In-Parking, added, “We’re honored to work alongside Hernani Goncalves and his forward-thinking team. Fort Lee understands the value of data in shaping smarter parking policy and improving day-to-day operations. Through this partnership, we are helping Fort Lee harness the full potential of its parking system while setting a benchmark for other cities across the region.” This initiative underscores Fort Lee’s commitment to embracing smart city technologies that support sustainable urban mobility, reduce friction for drivers, and lay the groundwork for future transportation improvements.

How are planning, design, and construction professionals adapting practices to meet rising expectations around technology, smart infrastructure, and real-time data integration for parking and mobility?