IPMI & Member News
By Vicki Pero, SPHR When the term “audit” is used in the parking industry, it covers three functional areas: loss prevention, fraud investigation, and location (internal) audit. The fraud investigation component sometimes presents a challenge because many organizations don’t have a documented process defining roles and responsibilities. Establishing a process Read More »
By Maria Irshad, CAPP, MPA By now, you’ve either heard or read about APO. It’s a tremendous step forward for the parking industry. It’s also a significant task to undertake as an organization. In 2014, the parking pioneers who developed the original APO framework reached out us to see if Read More »
By Larry J. Cohen, CAPP My parking authority has been approved to take over parking enforcement starting in the new year. “Congratulations or I’m sorry are in order….” For most of us, community complaints revolve around either ticketing too much or not enough. So what is one of our biggest Read More »
Settling old parking citations while doing good in the community: Sounds like a win-win to us. That’s exactly what’s happening in Salt Lake City, Utah, where an innovative 90-day parking amnesty program just kicked off. Drivers who’ve not paid parking citations issued since July 2014 can earn up to 60 Read More »
By Michelle W. Jones, CMP We’ve grown accustomed to this mantra, usually in regard to potential terrorism activity. We know to alert authorities if we see an abandoned bag in the airport or if we someone with contraband on an airplane. But there is another matter–one much more prevalent than Read More »
By Victor A. Hill, MPA, CAPP The road to CAPP can be an anxiety-inducing one to travel, but the payoff is worth it when you arrive. I began my parking career in 2013. My first supervisor in parking was a CAPP and he asked if I’d be interested in the Read More »
By Rachel Yoka, CAPP, LEED AP BD+C How do you know if you are ready to formally apply for the Accredited Parking Organization (APO) Program? When you submit your application, your organization will have one year to submit your comprehensive package of documentation. There is no precise formula for a program Read More »
By Vanessa Cummings, CAPP, M.Div. I recently had two separate experiences that reminded me parking is more than just about cars — it is about customer service. I was staying at a downtown hotel in Philadelphia a few weeks ago for a connectional (international) church conference. The meeting drew thousands Read More »
