Training/Education

Let’s face it, parking enforcement frequently serves as the least glamorous component of any parking operation.  Whether you or your team are dealing with a ticketed visitor misunderstanding payment requirements and options, irate delivery drivers occupying unauthorized zones, permitted and/or monthly parkers pursuing ‘creative’ parking methods, etc., our customer service and adjudications teams hear and read every excuse in the book and then some.  How can parking operators limit those related 1-star google reviews?  As service industry professionals, investing in routine educational training and team building exercises will prepare staff to serve as front line leaders actively promoting compliance with a high standard.  As an example, let’s look at contractor parking; these are workers performing essential duties on building projects throughout the campus which I work at, and contractors consistently rank high on the ticketing offender list. We often find that parking regulations and permitting options which are shared with project managers and coordinators, often do not make it to the worker in a concise and accessible way.  Below helps guide the enforcement team and provide contractors guidance with options: Customer Service oriented Parking Enforcement that is informative, approachable, and solution oriented Enforcement officer in-depth knowledge of territory, as well as parking availability Interacting positively with patrons Active listening, professional demeanor and communication, de-escalation Understanding and relaying of enforcement policies Providing information on daily parking or permitting rates, when applicable Knowledge of active events and construction projects impacting parking availability Parking Enforcement gets tough, but our staff prioritizing these techniques help make the operation come out on top. Zach Pearce, PTMP, is an Associate Director of Operations for Old Dominion University. Zach can be reached at zpearce@odu.edu.

Varena Harding, PTMP, is the Admin AGM for Parking Concepts, Inc. Find out why she earned her PTMP and how it’s impacted her career.

Rearview Reflections of the Eaton Fire

Sisters take the road to certification—together.

How to Make a Small Department Mighty

How are the built environment experts shaping the future of parking and mobility?

Brett Munkel, PTMP, is the Vice President of Healthcare & Higher Education for SP+, a Metropolis Company. Find out why he earned his PTMP and how it’s impacted his career.

Lonetta Hanson, MPP, PTMP, is the Assistant Director of Parking & Transportation Services for the University of Minnesota. Find out why she earned her PTMP and how it’s impacted her career.

This presentation will show how our city, with the 4th highest population density in the country, was able to leverage real-time GEO mapping and virtual-parking technology to overcome staffing PEO shortages, improve parking compliance, operational efficiencies, and revenue and still boost PEO enforcement productivity.

Andrew Stewart, PTMP, is the Associate Director of Transportation and Parking Services for the University of California, Riverside. Find out why he earned his PTMP and how it’s impacted his career.

The evolution of Certified Administrator of Public Parking (CAPP) into Parking, Transportation & Mobility Professional™ (PTMP™) isn’t a gimmick—it’s growth. It isn’t just a rebrand—it’s a recognition that our industry continues to transform. CAPP was needed and right for its time. Times are different now, and it’s time for a credential that captures our diverse, dynamic work across the parking, transportation, and mobility sectors.

The homelessness crisis in America is real and has far-reaching economic and community impacts. Parking and mobility owners and operators are facing issues on both the operations and enforcement fronts, from people sleeping outside in and around the garages to those seeking shelter in automobiles using parking garages and lots as places to sleep for the night or longer to stay safe.