Enforcement

Chicago, IL — Umojo, a leader in smart city, parking, and security technology, announced the launch of NexShield, an AI-powered video surveillance platform that transforms parking security from passive recording to proactive prevention. Built on advanced computer vision and real-time AI analytics, NexShield not only detects suspicious activity—it deters it. “Most surveillance is reactive and labor-intensive,” said Rick Neubauer, Founder & CEO of Umojo. “With NexShield, we’ve built a proactive platform that deters crime and alerts the right people at the right time—helping operators respond faster, reduce risk, and create safer environments.” NexShield doesn’t just watch—it intervenes. High-visibility red/blue lights paired with audio alerts through on-site speakers act as strong deterrents, while AI behavior monitoring flags and escalates suspicious activity in real time. Alerts stream directly into the Umojo Command Center Platform for immediate action, reducing theft, vandalism, and loitering. Through the Umojo mobile app, alerts and notifications can also be sent instantly to facility managers or area rovers—with smart scheduling to ensure that managers are only notified when they are on duty, preventing alert fatigue and ensuring the right people always receive the right alerts. Why NexShield Is Different Audio & Visual Deterrence — Red/blue lights and on-site speaker alerts stop incidents before they escalate. Real-Time Command Center Alerts — Alerts feed directly into the Umojo Command Center Platform, where video is reviewed and escalated to the right team or authority for immediate action. Mobile App Notifications — Sends alerts to managers and rovers, with smart scheduling so only on-duty staff are notified. Video Forensics — Metadata-driven search for fast, precise incident review. Vehicle Fingerprinting (LPR) — Tracks vehicles to flag repeat offenders, stolen cars, and suspicious patterns. Face Detection — Identifies persons of interest and strengthens investigations. Best-in-Class Video Analytics — Advanced AI tools, including occupancy heatmaps, smoke and fire detection, crowd and fight detection, and vehicle break-in detection, deliver powerful insights for safety, security, and operations. Universal Compatibility — A true Swiss Army knife of surveillance, NexShield works with any camera system and across any security or monitoring application, from parking facilities to broader smart city environments. Availability NexShield is available now. To learn more or schedule a live demo, visit www.umojo.com or contact sales@umojo.com. About Umojo Umojo is a leader in smart city, parking, and security technology, delivering mobility platforms, contact center operations, data analytics, and network security that drive operational excellence and superior customer experiences. The Umojo Nexus Platform powers solutions for municipalities, parking operators, and businesses, delivering unmatched insights and control for on- and off-street parking and mobility. Learn more at www.umojo.com.

Just 10 miles north of downtown Los Angeles, the City of Glendale faces the same traffic pressures as many of its neighboring cities in LA County, making effective, data-driven parking enforcement essential. From managing turnover in in-demand commercial corridors to maintaining safe curb access for multi-modal transportation, parking plays a vital role in urban mobility. When Jesus Alvarez stepped into his role as Parking Services Supervisor for the City, he brought over a decade of enforcement experience across Southern California cities, and a clear mission: Enhance the City’s enforcement operations with efficiency by upgrading to a modern system, replacing the outdated legacy platform that had become unreliable. "We couldn’t even run basic reports with filters,” Alvarez recalled. “How are we going to provide exceptional customer service when we can’t make data-driven decisions with our enforcement resources?” Challenges before Park Loyalty The City’s enforcement team faced several critical challenges with their old system. Outdated citation software and handheld devices prone to freezing and other connectivity issues that disrupted day-to-day enforcement Rigid reporting tools with missing or unusable data Poor customer support and limited responsiveness Lack of vendor transparency during system outages or failures Inability to use “active” integrations “Updates felt like downgrades. We were stuck with an enforcement tool that just didn’t work for how we needed to operate,” says Alvarez. Time for a change: A platform designed for enforcement reality In previous positions, Alvarez had worked with Park Loyalty Founder and CTO Sriram Somanchi and was drawn to what a new technology partner might offer. Although Park Loyalty was a new company at the time, Somanchi brought extensive experience in parking enforcement, applying the most practical aspects of that experience to the startup from the outset. Glendale became one of the first cities to implement Enforce Pro®, Park Loyalty’s enforcement management solution, and as an early adopter, helped shape its initial product roadmap. What developed was more than just a vendor-client relationship; it was a true collaboration. “We all grew together,” explained Alvarez. “As one of their early cities, we were more than just a customer; we were a partner in what ended up being a truly mutual relationship. It was simple. We’d tell them what we needed, and they’d build it.” This approach is exactly what makes Jesus Alvarez an industry impact leader: someone whose vision and openness helped shape solutions that strengthen operations, benefit communities, and set new standards across the industry. Solutions delivered Customizable reports for vehicle inspections, signage audits, and equipment inventory Smartphone-based handhelds paired with Bluetooth printers for modular field use Real-time analytics and dashboards for officer performance tracking and supervisory management Fast hardware replacement when needed, and responsive support Reliable uptime and proactive monitoring tools that track performance across Park Loyalty and all integrated third-party technologies within the parking ecosystem Practical innovation that works: Operational and officer efficiency The move to smartphone-based handhelds allowed for quick swaps in the field, no reconfiguration required. This minimized downtime and aligned with Alvarez’s goals of operational efficiency. The team also saw improvements in field oversight and training. With Enforce Pro’s productivity reporting, Alvarez could monitor performance trends and provide specific coaching where needed. “If an enforcement officer takes 90 seconds to issue a parking citation while the team’s average is 60 seconds or less, supervisory staff can investigate the reasons behind this trend and offer appropriate support to our enforcement team.” A Technology-First Partner Built for the Future Park Loyalty is a technology-first company, and that shows in its prioritization of development resources. Built with modern architecture and an API-first approach, the Enforce Pro platform is designed for rapid development, scalable integrations, and long-term adaptability. They are more than just dependable. They embody leading-edge technology, unwavering client focus, and a proven track record of success. Alvarez values this commitment to reliability just as much as innovation. As new enforcement challenges arise, he knows the Park Loyalty team can adapt alongside him without the long delays or limitations experienced with many legacy providers. Real-Time Integration Across the Parking Ecosystem One of Glendale’s priorities was interoperability across its entire parking system. One of Enforce Pro’s greatest advantages for Glendale is its ability to pull data from across the City’s parking ecosystem, including: T2 Systems (parking meters) PayByPhone (mobile payments) License Plate Recognition (LPR tools) That means officers can check in real time whether a vehicle is paid or not, reducing errors and disputes. Alvarez also uses the Integrations Dashboard to monitor system latency and performance, making sure everything is in sync. “If latency spikes above a minute, we know something’s off. Whether it’s a meter issue or a network problem, we can catch it before it affects enforcement.” Results: Reliable Enforcement, Better Compliance Since implementing Park Loyalty, the City of Glendale has seen: Improved officer efficiency and uptime in the field Increased citation accuracy and fewer disputed tickets Greater trust and transparency through consistent data Faster response times for hardware and support needs A flexible system that evolves with operational needs And perhaps most importantly for Alvarez: he finally has tools that help him lead effectively. “Whenever we requested something, it was like VIP service. Whoever’s on the call is truly engaged: listening, taking notes, and making sure the issue gets fixed.” Final Word: Why Park Loyalty? Alvarez didn’t hesitate when asked if he’d recommend Park Loyalty to other cities. “Once they see it, they’ll see how easy and smooth enforcement can be. It just works. That makes all the difference.” Key Takeaways for Parking Leaders: Strategic partnerships with your vendors matter Flexibility and adaptability beat out flashy features Real-time integrations drive operational accuracy Data visibility enables better leadership and officer support A technology-first mindset is crucial for staying future-ready Contact Us If you're facing similar challenges or planning your next step in enforcement or citation processing, we’d love to help. Contact us to learn how Park Loyalty can support your goals with proven, scalable solutions. Email: info@parkloyalty.com Website: parkloyalty.com

Let’s face it, parking enforcement frequently serves as the least glamorous component of any parking operation.  Whether you or your team are dealing with a ticketed visitor misunderstanding payment requirements and options, irate delivery drivers occupying unauthorized zones, permitted and/or monthly parkers pursuing ‘creative’ parking methods, etc., our customer service and adjudications teams hear and read every excuse in the book and then some.  How can parking operators limit those related 1-star google reviews?  As service industry professionals, investing in routine educational training and team building exercises will prepare staff to serve as front line leaders actively promoting compliance with a high standard.  As an example, let’s look at contractor parking; these are workers performing essential duties on building projects throughout the campus which I work at, and contractors consistently rank high on the ticketing offender list. We often find that parking regulations and permitting options which are shared with project managers and coordinators, often do not make it to the worker in a concise and accessible way.  Below helps guide the enforcement team and provide contractors guidance with options: Customer Service oriented Parking Enforcement that is informative, approachable, and solution oriented Enforcement officer in-depth knowledge of territory, as well as parking availability Interacting positively with patrons Active listening, professional demeanor and communication, de-escalation Understanding and relaying of enforcement policies Providing information on daily parking or permitting rates, when applicable Knowledge of active events and construction projects impacting parking availability Parking Enforcement gets tough, but our staff prioritizing these techniques help make the operation come out on top. Zach Pearce, PTMP, is an Associate Director of Operations for Old Dominion University. Zach can be reached at zpearce@odu.edu.

As digital payments surge in ungated parking environments, ensuring clarity, consistency, and compliance has become more vital than ever. This white paper outlines key best practices for parking operators and payment providers to prevent consumer confusion and mitigate legal risk.

Ideal for parking leaders and city decision-makers, this session offers a practical blueprint for modernizing enforcement without overextending resources —with supporting insights from gtechna’s James Olivieri and SenSen’s Ben Pisch.

The Southeastern Pennsylvania Transportation Authority (SEPTA) is one of the largest transit systems in the U.S., serving nearly four million people across five counties in the Philadelphia region, with connections to Delaware and New Jersey. SEPTA operates an extensive network of regional rail, subway, trolley, and bus services, making it a critical mobility provider. For many commuters, their journey begins and ends at a SEPTA parking lot or garage, making it a crucial touchpoint in their daily routine. A smooth parking experience can be the difference between a stress-free commute and a missed train. As part of its mission to deliver safe, accessible, and dependable transportation, SEPTA manages parking at 138 facilities, including three garages and, with recent additions, 99 paid surface lots. Prior to 2024, SEPTA faced longstanding challenges in its commuter parking operations. Aging infrastructure, cash-only payments, and manual enforcement using slot boxes created long lines, limited compliance, and ultimately, revenue loss. While these issues predated the COVID-19 pandemic, they were further entrenched by a four-year moratorium on parking fees, which suspended revenue collection and delayed the necessary upgrades. As a result, a significant financial gap emerged. Today, revenue from paid parking and enforcement citations is helping to close that gap by supporting SEPTA’s core transit services, contributing to the upkeep of parking facilities, and reinforcing the agency’s broader goal of delivering reliable regional mobility. A 4-Year Moratorium, Manual Processes, and No Technology Prior to its upgrade initiative, SEPTA’s parking program lacked modern payment kiosks, mobile payment, enforcement technology, and real-time, integrated data: components that define today’s most efficient parking ecosystems. Without them, operations were slow, disconnected, and frustrating for both commuters and staff, resulting in missed revenue and a poor parking experience. The system relied on cash-only slot boxes at 84 lots, charging $1 per day. Enforcement officers issued citations manually and lacked the real-time evidence that technology provides to help determine when issuing a violation was appropriate. Meanwhile, administrative staff had no visibility into compliance levels, officer activity, or lot-by-lot performance, limiting their ability to monitor, support, or improve the program. Ken Kalczewski, SEPTA’s Director of Project Integration, helped lead the transition away from this outdated system. “From no enforcement technology, slot boxes, and no metrics to a high-tech enforcement system with Park Loyalty, it’s been a dramatic shift for us,” he said. Enforcement Modernization with Park Loyalty In 2024, SEPTA launched a comprehensive parking modernization initiative beginning with a competitive RFP process. The awarded vendor, Flowbird (now Arrive), was tasked with delivering a complete parking management ecosystem. As part of the integrated solution, Park Loyalty partnered with Flowbird and SEPTA to provide enforcement and citation processing technology through its Enforce Pro® and Process Pro® platforms. This combination equipped SEPTA’s team with the tools needed to issue citations efficiently in the field, supported by a back-office system for citation processing, compliance tracking, appeals, and payment resolution. The entire system was rolled out under the SEPTA Park brand, with phased deployment beginning in Fall 2024 and full enforcement operational by November. Officers were equipped with mobile handheld devices running the Enforce Pro application with integrated license plate recognition (LPR) technology to verify plate status in real time. Officers gained access to tools for digital chalking, image capture, GPS tagging, and on-the-spot validation of payment data. These features allowed officers to issue tickets with greater confidence and consistency, while also capturing the supporting evidence required for compliance and appeals. “The system is extremely user-friendly, and our officers were able to pick it up and master the application quickly. The efficiency gains have far exceeded expectations. Officers are writing tickets in around 27 seconds!”— Ken Kalczewski, Director of Project Integration, SEPTA On the back end, Process Pro manages citation data flow from the field through to resolution. This included automated notice generation, online adjudication, and payment portals. Together, the systems replaced SEPTA’s previously manual, fragmented approach with an integrated enforcement lifecycle. Park Loyalty’s team supported the rollout with on-site training, documentation, and timely responses throughout implementation. Their responsiveness, even to questions beyond the original scope, helped build trust and keep the project moving. “Marc and Kristen were fantastic,” says Ken. “Very professional and always responsive. When a problem arises, they’re on it immediately.” Challenge 4-year moratorium halted enforcement revenue collection Manual citation process and paper-only appeals No real-time data for enforcement or operations Little to no evidence to support citations or resolve disputes Manual reconciliation and slow, paper-based workflows Limited staffing and risk of slow system adoption Solution Enforce Pro and Process Pro implemented Mobile handhelds, printers, and online motorist portal Cloud-based back office with dashboards and reporting Photos, LPR matching, GPS tagging and timestamps Automated notices and online adjudication Phased rollout, on-site training and responsive support Impact Over $4M in parking and citation revenue collected in 7 months Tickets issued in ~27 seconds; most tickets resolved online Real-time insight into officer activity, lot performance Evidence capture improves accuracy and appeal outcomes Faster turnaround with fewer delays and simpler workflows Officers mastered tools quickly, full rollout in

Horseheads, NY – Duncan Solutions, LLC announces that the Philadelphia Parking Authority (PPA) has selected Duncan to oversee and operate the Authority’s parking violation management system and customer support services. The award was officially ratified at the PPA’s Regular Board Meeting on May 20, 2025. Since its initial award from the PPA in 2019, Duncan has served as the Authority’s parking violation management contractor. In that time, the company has helped bring many enhancements to the City’s program, including improved tools and systems for PPA staff and more convenient, online experiences for motorists. With this latest award, Duncan’s mandate greatly expands. The company is committed to delivering a comprehensive, innovative equipment and software solution, made possible through several strategic partnerships. At the forefront, Duncan will continue providing the back-end violation management system, using its proprietary AP+ platform. Park Loyalty will provide the officer enforcement application, along with parking asset management tools, kiosk management, and a back-end enforcement portal with geographic mapping, analytics, and performance reporting related to citation issuance. UR International (URI) brings its expertise as an industry leader in smart immobilization, towing, and auction solutions. PRWT Services will handle the motorist customer experience (CX) and back-office support including call center operations, lockbox services, data entry, and the management of integrated voice response (IVR) and other communication channels. “We are proud to be a trusted partner and advisor for the Philadelphia Parking Authority,” says James Kennedy, President & CEO of Duncan Solutions. “We look forward to building on our collective success, bringing even more innovation, efficiency, and safety to Philadelphia’s streets.” “Duncan’s response to the Philadelphia Parking Authority’s RFP met all our expectations in providing an excellent back-end system to support all the Authority’s current and future initiatives. As we expand further into our automated enforcement systems and quality of life issues that plague the residents of Philadelphia, Duncan has been a proven partner in the past and we believe they will be a great partner in supplying our future infrastructure need to support our on-street programs.” -Corinne O’Connor, Deputy Director of PPA About Duncan Solutions Duncan Solutions is a full-service transportation management company and a leading provider of parking and tolling management solutions. Duncan supports government and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, omnichannel customer service center operations, and integrated on-street parking management solutions. For more information, visit duncansolutions.com. About the Philadelphia Parking Authority The Philadelphia Parking Authority (PPA) contributes to the economic vitality of Philadelphia and the surrounding region by effectively managing and providing convenient on-street parking and off-street parking in Center City garages, surface lots located throughout the city, and Airport parking. The PPA’s mission also includes the operation of the automated red-light and speed camera enforcement system, regulating taxicabs, limousines, transportation network companies, and other transportation-related activities. For more information, visit philapark.org. About Park Loyalty Park Loyalty provides omnichannel enforcement management software for parking agencies. Its Enforce Pro platform ensures accurate, well-supported citations through intuitive mobile tools for officers with precise LPR and complete evidence capture. Real-time integrations surface critical data in the field, while AI-driven reporting helps managers monitor performance and reduce disputes. For more information, visit parkloyalty.com. About UR International, Inc. UR International is a premier Texas-based software development and IT consulting group, renowned for delivering cutting-edge cloud driven software solutions and consultancy services to an impressive roster of public and private sector clients. For more information, visit urinternational.com. About PRWT Services, Inc. As a premier minority-owned company, PRWT is a high-performance provider of business process solutions, facilities management, and infrastructure support services to government and commercial markets. For more information, visit prwt.com. Media contact: Alexis VanDeventer avandventer@duncansolutions.com (414) 441-3693

In-Parking, a leading provider of AI-driven parking intelligence solutions, is proud to announce its latest partnership with the Fort Lee Parking Authority to modernize and optimize local parking operations using real-time data and cutting-edge analytics. This strategic collaboration is designed to elevate efficiency, enhance the parking experience, and empower Fort Lee with actionable insights to manage its parking assets more effectively. The Fort Lee Parking Authority will implement In-Parking SIGHT, a robust AI-powered analytics platform, to gain visibility into parking occupancy, turnover, and performance. By integrating SIGHT with existing mobile payment systems, enforcement platforms, revenue management tools, and other key technologies, the initiative will deliver a comprehensive view of Fort Lee’s parking ecosystem. Key Benefits of the In-Parking SIGHT platform for Fort Lee include: Real-Time Parking Insights: Optimize space utilization and improve availability for residents, businesses, and visitors. Faster Incident Detection: Proactively identify and resolve parking violations or system inefficiencies. Enhanced Revenue Forecasting: Use data to uncover new revenue opportunities and support future planning. Sustainable Operations: Reduce congestion and emissions by streamlining access to parking. Unmatched Reliability: Built on Microsoft’s trusted infrastructure, SIGHT ensures uptime and continuous access to critical data. “We’re excited to bring advanced parking analytics to Fort Lee,” said Hernani Goncalves, Executive Director of the Fort Lee Parking Authority. “This partnership with In-Parking reflects our commitment to innovation, data-driven decision-making, and delivering better service to the community. With real-time insights and predictive capabilities, we can more effectively manage demand, enhance enforcement, and plan for the future of mobility in Fort Lee.” Santiago Morales, CEO of In-Parking, added, “We’re honored to work alongside Hernani Goncalves and his forward-thinking team. Fort Lee understands the value of data in shaping smarter parking policy and improving day-to-day operations. Through this partnership, we are helping Fort Lee harness the full potential of its parking system while setting a benchmark for other cities across the region.” This initiative underscores Fort Lee’s commitment to embracing smart city technologies that support sustainable urban mobility, reduce friction for drivers, and lay the groundwork for future transportation improvements.

If there’s one thing the UK parking sector has taught me, it’s this: the best technology doesn’t work in isolation. When systems speak to each other, from cashless platforms to ANPR to enforcement tools, the result is a smoother journey for the user and far less friction for the operator. But here in the US, I’ve noticed that this kind of integration isn’t always the norm. In fact, many parking operations are being held back by siloed systems that don’t share data, don’t connect, and don’t evolve. It’s time to change that. The Challenge of Disconnected Systems Over the last decade in the UK, I’ve witnessed a quiet revolution in how parking tech works behind the scenes. Operators moved from clunky, standalone tools to integrated platforms that unify enforcement, payments, permits, and reporting. And the benefits were immediate: reduced manual input, fewer disputes, better compliance rates, and, crucially, an improved user experience. Since working in the US, I’m hearing familiar stories of fragmented workflows. A motorist pays to park via one app, but that data doesn’t flow through to the enforcement team’s handheld device. A permit is issued in one back office, while citations are managed in another. Operators are stuck manually reconciling systems that should be working in concert. This isn’t just inconvenient, it’s operationally risky. Disconnected systems can lead to erroneous enforcement, a poor public perception, and significant resource drain. As enforcement becomes more complex and user expectations rise, it’s no longer enough to have ‘good enough’ systems. They have to work together and be able to be configured. The Power of an Integrated Approach Achieving seamless integration isn't merely about adding a new feature to existing software; it's about adopting a fundamental shift in how parking operations are conceived and managed. It means moving towards open, configurable systems that prioritize interoperability. This approach allows operators to connect various existing tools and data sources, rather than requiring a complete overhaul. The goal is to create a cohesive ecosystem where all components communicate effectively, optimizing efficiency and accuracy. Why This Matters for the US As US cities and private operators modernize, there’s a real opportunity to leapfrog the fragmented model and move straight to smart, connected systems. Integration-ready platforms don’t just manage enforcement — they enable better collaboration between data sources, departments, and vendors. From the curb to the control room, the value of a unified system is hard to ignore: fewer errors, better accountability, and systems that scale with your operation, not against it. And as we look ahead to the 2025 IPMI Conference & Expo in Louisville, I’m excited to be part of that conversation in person. I’ll be there with Unity5, ready to meet US operators, technology partners, and anyone interested in making their parking operations smarter, not harder. If your systems aren’t speaking to each other, or worse, if they’re speaking different languages, it might be time to rethink what your tech should do for you. Because in parking, as in life, the best results come when we work together. Hannah Fuller is the Director of Commercial Strategy and Partnerships for Unity5. Hannah can be reached at hannah.fuller@unity5.com.

Orikan Group has entered into an agreement to acquire the business of Global Parking Solutions USA (GPS USA), a parking meter system technology provider, headquartered in California, USA. GPS USA is a long-term exclusive distributor of Orikan’s Metro Meters and EziCom central management system, servicing the US market for over 15 years. The acquisition will see Michael Kavur and Philippe Swale join Orikan, bringing a wealth of local knowledge about multi-space parking meter implementation to the team. Peter Neale, Chief Executive Officer, Orikan, says the agreement is a natural step, building on Orikan’s long-standing partnership with GPS USA. “By joining forces, Orikan will enhance GPS USA’s services with a fully integrated set of parking technology solutions. It means we can bring Orikan’s entire suite of industry-leading services to a market we’ve been working on for a very long time,” he says. “We have strong local knowledge and a proud, 15-year history serving communities across the US. Now we are doubling down on our investment,” Peter adds. Michael Kavur agrees that the acquisition is a powerful opportunity to benefit local US communities with more powerful solutions. “By teaming up we will boost our range of parking technology solutions with parking enforcement software, pay-by-cell, analytics and data insights – and more products in the pipeline,” Michael says. Orikan will exhibit at the IPMI Parking & Mobility Conference & Expo, booth 669 from June 8-11 in Louisville, Kentucky. On display will be the latest multi-space parking meter technology designed exclusively for the US market, together with cutting edge virtual meter technology, digital enforcement and digital payment solutions. To make an appointment to meet with Orikan’s Chief Executive Officer or Chief Customer Officer at IPMI, contact Kristy Cook (Chief Marketing Officer) at kristy.cook@orikan.com or +61 (0) 419 348 811. About Orikan Orikan is a global technology company headquartered in Melbourne Australia. Orikan is a world-class provider of an end-to-end suite of parking technology solutions that supports real communities. From meters, maintenance and sensors to citation management, digital permits, smart payment applications, enforcement and analytics, we provide a one-of-a-kind, industry-leading suite of services. orikan.com About GPS USA GPS USA is an advanced parking meter system technology provider, headquartered in California, USA. GPS USA has serviced the US market for over 15 years revolutionising multi-space meter implementation. Media contact Kristy Cook – Chief Marketing Officer Orikan M: +61 (0) 419 348 811 E: kristy.cook@orikan.com

The IPMI Policy & Legislative Cohort administered a survey aimed at identifying the most pressing industry policy topics.  Among the top issues are policies around new technologies that could revolutionize parking management by reducing friction. One of the highest friction points in an operation is the ability to consistently facilitate curbside compliance, aka parking enforcement.  As curbside demands have exponentially increased, the parking enforcement tools in our policy toolbox have generally remained the same. I’m not here to write about the legislative barriers to reduce friction in the parking enforcement process (there are many) or the growing number of case studies of cities that have embarked on their automated enforcement journey (that number is growing).  What I’m here to write about today are the policies that your organization should be thinking about when you are able to reduce the friction in your parking enforcement process and move towards automated enforcement.  Before we begin, what do I mean by automated enforcement.  For the purposes of this discussion, automated enforcement is the ability to utilize fixed or mobile camera technology to identify a parking violation and process that parking violation without placing a parking citation on the violating vehicle. Imagine for a minute your organization has the legislative ability to implement automated enforcement.  Would you be able to implement by the end of the week, month, year?  Here are just a few policy topics your organization should think about when moving towards automated enforcement: Violation Types – does it makes sense to automate enforcement for all violation types? Are there more severe safety related parking violations that should be prioritized for an initial rollout of automated enforcement? Payment/Appeal Deadlines – mailing a parking citation to a registered owner adds time to the notification process. Do your payment and appeal deadlines need to shift to accommodate this new process? Violation Fine Structure – cities that have implemented automated enforcement have seen citation issuance increase exponentially. Knowing this may occur, are there opportunities to revise the fine structure for certain violations? This may be an opportunity to introduce first-time warnings, early payment discounts, or progressive pricing for repeat violators. Don’t get me wrong, the legislative framework to allow for automated enforcement is a top priority to enable your organization to leverage new and emerging parking enforcement technologies.  Equally as important is your policy framework for administering an automated enforcement program. Policies matter, and when developed in a comprehensive manner can lead to long-term success for your operation.  Let’s keep the conversation going on Forum Online Community and the dedicated “Policy and Legislation” community. Robert Ferrin, PTMP is a Mobility & Parking Senior Project Manager with Kimley-Horn & Associates, Inc. and is serving his third term on the IPMI Board of Directors.  Robert can be reached at robert.ferrin@kimley-horn.com.