Adrienne shared strategies for shifting parking enforcement from rigid rule enforcement to customer-focused solutions, emphasizing education over punishment and empowering officers with field discretion. She highlighted initiatives at Kansas State University, including a donations-for-citations program, vehicle inspections, and alternative resolution options. The presentation reinforced treating parking officers as ambassadors rather than enforcers and encouraged attendees to adopt service-oriented approaches in their own operations. The session concluded with a Q and A covering uniform standards, email communication, and faculty parking expectations.

Bike Bus is a coordinated group bicycle ride designed for children traveling to and from school.

The Hidden System That Keeps Communities Moving

What is the most impactful step parking and mobility professionals can take today to move cleaner and smarter toward a more sustainable future?

This session delves into the psychology behind driver behavior and parking decisions—and how cities, campuses, and parking operators can shape driver behavior through smarter use of technology and data. Various solutions are enabling drivers to make more informed, personalized parking decisions than ever before.