The October Ask the Experts column featured some great responses from IPMI thought leaders, but there is never enough space for all the great answers! Here are more thought-provoking responses.
How can large-scale parking operations (education, healthcare, airports, business parks, retail centers, etc.) leverage emerging technologies to improve both parking management and the overall mobility experience?
Scott Petri, President, Mobility Parking Advisors
“Analyzing gaps in existing technology or identifying best-in-class technologies for operational functions provides efficiencies, potential revenue, enhancements, and greater customer satisfaction, particularly when viewed from community needs and customer surveys.”
Cameron Lang, Sales Manager US, HotSpot Parking, a Product of Arcadis
“Cities and large-scale parking operations can use new technologies like curbside data, mobile apps, and automated payment systems to make parking easier and more efficient. These tools help maximize parking space usage, simplify entry and payment processes, and reduce paperwork. They also improve the overall traveler’s experience by offering real-time updates on available spaces and connecting parking systems with other transportation options for seamless travel.”
Katherine Beaty, PTMP, President, Beaty Solutions
“When parking works well, people do not notice it. Leveraging the right tech is what makes us invisible, and really, that is the goal. For example, airports can sync with return flight information, allowing travelers to come back to a seamless handoff when using a valet.”
Erik Nelson, PCIP, Principal, Walker Consultants
“Large-scale operations need to carefully plan for the implementation of emerging technologies. Pilot programs are a good way to test functionality, but they can’t demonstrate a system’s ability to scale. That requires careful coordination with the vendor and stress tests of their system prior to broader rollout.”
Chris Phenner, VP of Business Development, Flash, Inc.
“Creating Digital Locations within platforms like Apple Maps, Google Maps, Ticketmaster, and TomTom can drive millions of dollars in bookings annually, and this channel is growing faster than expected.”
Brett Wood, PE, PTMP, President, Wood Solutions Group
“With an abundance of technologies supporting multiple facets of operations and management, we have more data than ever to truly understand user behaviors. Advanced operations are beginning to better utilize this data to better align resources and policies to the needs of the users, helping to better balance demands across all modes of transportation in the mobility spectrum.”