On April 8, 2026, IPMI hosted a Frontline Fundamental session titled Smarter Enforcement: Modernizing Operations for Today’s Parking and Mobility Landscape.
Presenters:
Ravinder Bains, Director, Client Services, EasyPark Vancouver
Nigel Bullers, Chief Executive Officer, EasyPark Vancouver
Aaron David Nuque, PECP, Manager, Parking Enforcement Operations, EasyPark Vancouver
Summary:
The presenters focused on the modernization of their parking enforcement technology and programs. They shared how their organization transformed from generating $450,000 annually in enforcement revenue to over $8.5 million through the implementation of digital enforcement tools, multiple mobile payment apps, and data-driven dispatch systems. They discussed their evolution from manual processes to technology-enabled enforcement, including the introduction of Scan and Pay violations, as well as the use of e-bike and canine patrol programs. The team also explained their four-tiered payment system and shared future plans, including LPR integration and AI-powered predictive dispatching. The session concluded with a Q&A, where participants learned more about EasyPark’s compliance rates and enforcement processes.
Key Takeaways from the Frontline Fundamental Session:
Modern Parking Enforcement Strategy
Nigel introduced the team’s backgrounds in retail and operations and explained how they applied scientific principles from other industries to parking enforcement, growing revenue from $450,000 to $8.5 million annually. Aaron outlined challenges with legacy programs, including manual violations, limited reporting, and disconnected systems. Ravi emphasized the need for modernization due to Vancouver’s growth, highlighting technology-enabled enforcement and data-driven decisions. The team focuses on revenue protection and loss prevention using vendor partners and real-time data to adjust patrols.
Enforcement Program Evolution Overview
Nigel reviewed the program’s 13-year evolution from manual processes and 4 to 5 patrols to a digital, data-driven model with four payment options. Phase 3 expanded to municipal and institutional clients with added redundancy across vendors and apps. During COVID, the team introduced an “air traffic control” system, reducing costs by $562,000 in April while adding enforcement staff back strategically.
Data-Driven Enforcement Dispatch System Transition
Aaron described the move to a data-driven Enforcement Dispatch system with an air traffic control center to track lots and officers. The system uses existing software to coordinate patrols, identify issues in real time, and improve coverage. Nigel noted a cashless approach, with mobile apps driving over 65% of payments, up to 85% in downtown areas, and 47 fully meterless lots.
Scan and Pay Implementation Update
Nigel explained the rollout of Scan and Pay, allowing violation payments through QR codes on tickets. The program generated $972,000 in its partial launch year and has reduced costs and collection time. He clarified that QR codes are only used for violations and are controlled to prevent fraud.
Modern Parking Enforcement Tools
Aaron highlighted tools such as verification software, Zello for communication, and Waybook for SOPs. Nigel emphasized the value of private security partners, who provide trained officers and patrols funded through enforcement. The team also noted their focus on partnerships and learning through International Parking & Mobility Institute involvement.
Technology-Driven Enforcement Growth Strategy
The team highlighted growth from $2 million to $8.5 million between 2015 and 2025, with violations increasing from 88,000 to 210,000. Current efforts include piloting LPR, real-time integrations, and exploring predictive dispatching. Nigel also noted plans to reintroduce micro-gated lots using technology to reduce traditional enforcement needs.
AI-Powered Enforcement Systems Discussion
Ravi outlined a vision for AI-driven dispatching, including predictive analytics, heat maps, and customer-focused enforcement. The team is also exploring simulation tools to improve operations. Ravi noted upcoming CRM and payment integration to automate disputes. Aaron shared updates on e-bike patrols, and Nigel highlighted canine patrol programs and event-based enforcement strategies.
EasyPark’s Mobile Payment Transition
Nigel and Aaron discussed the shift from a branded app to five mobile apps, improving payment flexibility and reducing friction. Their e-bike program covers 18,000 kilometers annually in downtown Vancouver. They also outlined a four-tier payment system with 48-hour to 21-day timelines, achieving over 62% compliance, with all payments remaining voluntary in Canada.
Access the full Frontline Fundamental in IPMI’s On-Demand Education Library.
Free for Members
$35 for Non-Members
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