Kidd earns praise from customers and colleagues for her educational, positive approach
(Anaheim, Calif. — June 2019) – The International Parking & Mobility Institute (IPMI) has named Chelsea Kidd, supervisor of customer service, collections, and monthly parking at EasyPark in Vancouver, B.C., Canada, its 2019 Parking Supervisor of the Year.
The award, part of IPMI’s annual Professional Recognition Program, was announced at its 2019 Conference & Expo in Anaheim, Calif., June 9-12. The award honors professionals who supervise one or more employees within a parking/transportation department or unit.
Kidd’s customer-service approach has changed the culture at EasyPark in Vancouver. Using customer violations as an opportunity for education, she has trained her staff to be firm yet fair in dealing with appeals, garnering numerous accolades for the staff’s professionalism an d empathy. She is highly regarded among EasyPark’s corporate clients, working tirelessly to respond to their requests and ensure their satisfaction with the parking program.
As a key stakeholder in EasyPark’s daily operations, Kidd works with almost every department and is considered an expert on the parking management system. She develops new ideas to streamline processes for both clients and employees, keeps statistics on cancelled violations, and updates operations staff so they can educate frontline patrollers. A self-proclaimed “parking nerd,” her commitment to customers and the industry earned her an EasyPark Customer Service Award in 2017.
Colleagues applaud Kidd’s skills in resolving customer concerns in a calm, positive, and sensitive manner, aiming to make customers feel appreciated.
“As our 2019 Supervisor of the Year Award recipient, Chelsea shows that dedication, vision, and creativity can benefit not just an organization, but the community as a whole,” says IPMI CEO Shawn Conrad, CAE. “By helping to raise the bar in Vancouver for customer service, she is an inspiration for the parking and mobility profession.”
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