CAPP Professional: Mark N. Santos, CAPP, PE
Mark Santos, CAPP is the Director of Operations at Walker Consultants
IPMI & Member News
Mark Santos, CAPP is the Director of Operations at Walker Consultants
Michelle Porter, CAPP is the Director of Parking and Transportation Services at Carnegie Mellon University
Maximize your conference experience! 5 key tips: update LinkedIn, brain dump, share knowledge, assess value, and apply learned insights. Connect with contacts, re-think sessions your way, be a learning hero, and improve service outcomes. Don’t miss out.
Staying current on the challenges and best practices of the parking and mobility industry, hearing stories from the frontline about what is going right—and wrong—in our world and having access to ongoing training from best-of-class instructors are just a few of the benefits you get from being in our IPMI community. Professional development comes in many forms; whether is it honing your technical expertise, sharpening your customer service approach, or polishing your soft skills, today’s organizations demand more from their employees because their customers expect more from them than ever before. Explore how membership in IPMI can help you stay ahead in your career and make valuable connections in the industry.
Discover the top soft skills that employers are looking for in today’s high-tech and automation-heavy workplace. According to Forbes magazine, effective communication, engagement, teamwork, problem-solving, and leadership are the key differentiators in an employee. With 92% of executives considering soft skills as equally important to technical skills, now is the time to focus on developing these valuable abilities. The IPMI On-Demand Library offers free training resources to help your team hone their soft skills. Don’t miss out on this opportunity to stand out in a fast-changing industry where human touch is more important than ever.
Dealing with rude customers at work? You’re not alone. Frontline workers face more unpleasant encounters than ever, leading to burnout. Training can better prepare your team to handle these situations and improve job satisfaction. Make a positive impact on your organization.
To achieve long-term success and career growth, what is the most vital skill for today’s parking and mobility professional to possess?
Showcasing the individuals and organizations that led by example in this year’s Professional Recognition Awards.
How to Avoid the Blah, Blah, Blah
Principal Kevin Woznicki is pleased to announce that Scott Petri has joined the firm as a principal. ParkTrans was formulated to identify the needs of cities, municipalities, universities, and hospitals relating to parking, mobility, and curb management, and their mission to fill their clients’ requirements with technology with integrated, best of class solutions. The ParkTrans
App-free parking software and payments innovator TEZ Technology (“TEZ” or the “Company”) today announced it has appointed industry veteran Mike Simmons to Chief Executive Officer, given the Company’s rapid growth trajectory. Mr. Simmons is a proven leader of high-growth companies, having previously founded and scaled parking technology provider T2 Systems as its CEO. Now as
PayByPhone announces a shift away from its regional organization to a new global leadership structure, which comes into effect on April 1, 2022. The new global structure focuses on supporting the company’s three key customer groups—clients, such as cities, universities, and parking operators; corporate, including fleets and businesses; and consumers, the drivers who use PayByPhone’s