Planning

As campuses grow, transportation needs evolve. The Campus Master Plan often outlines new roads, buildings, and infrastructure, with parking lots becoming prime construction sites for future development. This creates a domino effect, pushing parking to the periphery and necessitating changes in the campus transportation system. When parking shifts to the edges, it impacts both your budget and transportation logistics. Perimeter lots, often cheaper to park in, will reduce revenue from prime spaces, while new routes must be added to connect these distant lots to the core campus. So, how can transportation departments meet these challenges? 1. Assess and Adjust Transportation Routes To minimize additional costs, review and optimize current bus routes. Combining routes or reconfiguring schedules can open up buses to service new Park-N-Ride locations without drastically increasing expenses. 2. Engage with Administration Be transparent with campus administration about the impact of growth on your transportation budget. Loss of revenue from core parking and increased operational costs may require adjustments, such as a transit fee or funding for new buses. ________________________________________ Why This Is a Good Problem to Have Though these challenges can strain resources, they’re ultimately a sign of success. Growth means more students, faculty, and facilities—and a better campus overall. The transportation department’s role is crucial to ensuring that this growth remains accessible. ________________________________________ Benefits of an Updated Transportation Plan An adjusted transportation plan can: • Facilitate Growth: Free up space for new buildings and infrastructure. • Provide Economical Parking: Shift to more affordable, perimeter parking. • Reduce Traffic: Alleviate congestion in core areas. • Increase Efficiency: Offer quick and easy access to campus. ________________________________________ Is Your Department Ready for Growth? Having a comprehensive transportation plan is vital. It ensures that your campus remains accessible and efficient as it expands. If your department isn’t ready, now is the time to get involved in the conversation. Make sure your transportation plan aligns with the Campus Master Plan, preparing you for the future. Mike Harris, CAPP, is the Director of University Services with SP+ (SP Plus). Mike can be reached at gharris@spplus.com.

If you work in a municipality, chances are you've received an email from a colleague in another city requesting information—anything from a simple meter rate survey to more complex issues like commercial loading zones or managing ADA parking in the on-street environment. Or perhaps you’ve been the one sending that email. You may have also participated in numerous IPMI municipal roundtables, whether in person at the annual conference or virtually.  One of the unique aspects of our profession is our willingness to share challenges and solutions. If Houston is facing a particular issue, cities like LA, Seattle, or Miami have probably already tackled it and can offer valuable insights. That’s how emails and conversations flow, allowing us to collaborate—because, after all, why reinvent the wheel?  While this informal system has worked well, it’s time to take it to the next level.  IPMI has formalized this collaboration by creating a space where we can exchange ideas, discuss policies, and share municipal codes—the backbone of any city. The newly established IPMI Policy & Legislative Cohort will offer strategic guidance and recommendations on policies and regulations impacting the parking and mobility profession.  The Cohort’s work began with a survey aimed at identifying the most pressing policy topics across cities. Among the top issues are policies around new technologies that could revolutionize parking management by reducing friction—think AI, LPR, and citation by mail. What policies or city codes are necessary to facilitate the adoption of these tools to improve efficiency and effectiveness?  However, cities are also grappling with policies that limit the use of these technologies, hindering progress. For instance, if state or city codes require parking citations to be placed on a windshield, a city can’t even begin to explore mailing citations until the code is updated—assuming there’s political will to make that change.  Other key policy concerns include curb management for critical building access and ADA parking. If you have a topic you'd like the Cohort to consider, we encourage you to share it with us.  In addition to this, IPMI has launched an updated member online community with a dedicated “Policy and Legislation” Community. The updated platform will enable seamless conversations and document exchanges where you can easily find relevant information on any hot topic you’re currently tackling.  The municipal sector of IPMI has always been a strong, tight knit, yet welcoming community. The work of the Policy & Legislative Cohort will help build on this foundation, driving meaningful change and fostering greater collaboration across the parking and mobility profession.  Maria Irshad, MPA, CAPP, is the Deputy Director for the City of Houston, Texas (ParkHouston).

How City Officials Can Improve Urban Planning Through Strong Community Relationships

In today’s fast changing world, businesses are rethinking their customer service approach. Rather than relying on large teams, many are opting for self-service tools and effective messaging to empower customers to manage their own accounts. This shift isn't just about cutting costs—it's about improving efficiency while maintaining high service standards. Why Less is More Traditional customer service models focused on staffing large teams to handle daily service needs. But today, customers want instant, 24/7 access to solutions. From updating accounts to finding answers online, self-service platforms are the key to giving customers more control over their experience. This shift also helps businesses lower costs and scale operations more effectively. The Power of Messaging While self-service is essential, messaging is the real necessity. Clear, friendly, and proactive communication is critical to ensuring that digital platforms don’t feel foreign. Whether it’s a well-crafted FAQ poster, a chatbot that guides users smoothly, or helpful prompts throughout an app, easy-to-understand messaging enhances the user experience. • Clear instructions ensure customers can solve problems quickly. • A friendly tone fosters a sense of connection, even in automated interactions. • Proactive support anticipates needs and guides users before they get stuck. Looking Ahead The future of customer service is a balance of self-service and personal support. By combining smart messaging with digital solutions, companies can continue to offer high-quality service while adapting to modern demands. In the end, it's not about how many people you have on your team—it’s about how effectively you communicate with your customers. Tavris Parker, CAPP, is a Parking Operations Manager for the City of Virginia Beach. Tavris can be reached at TParker@vbgov.com.

A Case Study in Project Design

Creating Community-Centered and Sustainable Spaces

Creating Campus Mobility Master Plans

The Synergy Between Connected Cars and the Parking Industry

What alternatives exist to help owners “future-proof” parking facilities?

How The Lancaster Parking Authority Helps Transform a Blighted City Block

Planning for a Parking Equipment Overhaul

A major factor of sustainability is thinking about how we make decisions. I was recently introduced to the indigenous tradition of The Seventh Generation Principal.