Leadership

United States — Cleverciti®, the global leader in AI-powered curb and parking intelligence, is proud to announce that Tobias (“Tobi”) Marx has joined the company as Director of Client Success, North America. Marx will report directly to Chief Revenue Officer (CRO) Sonny Samra, strengthening Cleverciti’s rapidly expanding North American leadership team. Tobi brings with him a distinguished track record from his role as Parking Services Division Manager for the City of Bend, Oregon, where he emerged as one of the most forward-thinking and innovative mobility leaders in the industry. During his tenure, he transformed Bend’s curbside and parking operations through a holistic, data-driven management system—improving efficiency, elevating the user experience, and laying the foundation for the city's parking and mobility initiatives. His leadership in Bend helped redefine how cities can blend technology, data, and user-centric design to create more livable communities. In his new position at Cleverciti, Tobi will oversee all North American Client Success functions, ensuring that cities, universities, and parking operators realize the full value of Cleverciti’s intelligent guidance, detection, and curb optimization technologies. His mandate includes client onboarding, long-term performance management, operational transformation, and strategic partnership support. Sonny Samra, CRO, shared his enthusiasm for the appointment: “Tobi represents exactly the kind of visionary leadership shaping the future of mobility. He has lived the challenges that cities face, and he knows what it takes to turn bold ideas into meaningful operational impact. His experience, passion, and commitment to people-first mobility will play an instrumental role in helping our partners unlock the full potential of intelligent curb management.” David Parker, CEO added: “We are building something extraordinary at Cleverciti—technology that not only helps cities run more efficiently but fundamentally transforms how people move through their communities. His arrival marks an exciting new chapter for our clients across North America.” With the addition of Tobi Marx, Cleverciti deepens its commitment to delivering intelligent, sustainable, and user-focused curb and parking solutions that help communities thrive. Cleverciti continues its strong growth trajectory across North America, serving leading organizations including LADOT; Miami Parking Authority; West Palm Beach, Florida; Bend, Oregon; Redwood City, California; Toronto and Montréal, Canada; and more than 200 global deployments, including major installations in London, Cologne, Paderborn, Gelsenkirchen, and Dublin’s iconic Liffey Valley Shopping Center. As a leader in intelligent parking technologies, Cleverciti increases parking efficiencies while reducing traffic and emissions, creating a convenient, stress-free parking experience. The Cleverciti platform includes the CleverPortal, Cleverciti Sensor, the Cleverciti Circ, the Cleverciti Sign, Cleverciti App, and more. For more information, visit www.cleverciti.com.

Successful transformation, whether operational, technological, or cultural, depends on one thing above all else: communication. In times of significant change, leaders must balance strategy and empathy, ensuring that every message, decision, and adjustment keeps their teams and customers aligned toward a shared vision.

Leadership isn’t defined by volume; it’s defined by impact. Whether you lead with quiet reflection or energetic enthusiasm, understanding and embracing your natural style can unlock new levels of influence and effectiveness.

Every parking structure has a maximum capacity, and so does every leader. When a leader's cognitive capacity is "full," the team experiences "gridlock." This session uses simple, relatable analogies to show how a leader's unseen stress translates into measurable team problems like inconsistency, high anxiety, and staff turnover. We will provide practical tools—like the 3-Point Clarity Check and the Refuel Protocol—to help

When we talk about equity in our industry, the conversation often stops at financial support. But “Equity Beyond Capital” challenges us to go further. It reminds me that true inclusion is about access, mentorship, and shared knowledge, things that can’t always be measured in dollars. I’ve seen firsthand how transformational it can be when someone takes the time to guide a small or diverse supplier through the process, explaining how funding works, what lenders look for, or simply helping them navigate contracts and certifications. That kind of support doesn’t just help one company succeed; it strengthens our entire industry. As leaders, we have a responsibility to make space for others to learn and grow. Sharing what we know, our templates, lessons learned, and even our mistakes, create a ripple effect that reaches far beyond one project or partnership. Equity also means creating a sense of belonging. When smaller firms are included in conversations, planning, and innovation, we gain new perspectives that push us all forward. Inclusion is not a charitable act; it’s a strategy for sustainability and innovation. I believe our industry’s future depends on how well we nurture relationships, mentor emerging businesses, and build systems that value knowledge as much as capital. Because when more voices are heard and more people are empowered, we all rise together. Susan Cole is the Founder and CEO of Cole Ticket Solutions (CTS). Susan can be reached at susan@coletickets.com.

Effective leadership is the cornerstone of success in today’s rapidly evolving parking and mobility landscape. Explore the full spectrum of leadership styles and gain actionable insights to help professionals at every level strengthen their influence and impact.

Horseheads, NY – Duncan Solutions, a full-service transportation management company and a leading provider of parking and tolling management solutions, is thrilled to announce the appointment of Todd Townsend as Business Development Director. With over 25 years of municipal parking and mobility experience, Townsend brings a wealth of knowledge and innovative vision that will enhance Duncan Solutions’ growth and expansion strategies. In his new role, Townsend will be responsible for identifying and pursuing new business opportunities, fostering strategic partnerships, and driving innovative solutions that align with the evolving needs of urban mobility and infrastructure. His extensive background in the parking and mobility sector positions him to lead initiatives that will shape the future of our industry. “Our team is excited to welcome Todd to Duncan Solutions,” says Brett Peze, Vice President of Parking and Mobility Solutions, Duncan Solutions. “His vast experience and forward-thinking approach will be invaluable as we look to expand our services and solutions. We are planning some big initiatives that we believe will revolutionize the parking experience for our clients and users alike, and Todd is going to be a big part of that.” Townsend expressed his enthusiasm for joining the team, stating, “Throughout my career, I’ve been fortunate to work on transformative transportation and mobility projects, from smart parking and automated fare collection to municipal violations processing and curbside analytics. Joining Duncan Solutions lets me contribute my experience to a talented, impact-driven team. I’m excited to collaborate with our partners to help cities modernize infrastructure and create smarter, more efficient mobility solutions.” As Duncan Solutions continues to lead the charge in parking and mobility solutions, the addition of Townsend is a strategic move toward achieving the company’s long-term vision and commitment to customer satisfaction. Townsend will be attending the upcoming 2025 Southwest Parking and Transportation Expo on October 27 in Las Vegas, NV, the 2025 California Mobility & Parking Association Annual Conference on November 3 in San Jose, CA, and the 2025 Florida Parking and Transportation Association Annual Conference on November 17 in Miami, FL. About Duncan Solutions Duncan Solutions is a full-service transportation management company and a leading provider of parking and tolling management solutions. Duncan supports government and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, omnichannel customer service center operations, and integrated on-street parking management solutions. Learn more at duncansolutions.com.  Contact: Alexis VanDeventer Whicker avandeventer@duncansolutions.com (414) 441-3693

Charlotte, NC – Get My Parking (GMP), a global leader in smart parking and mobility software, announced that Clint Joy will join the company as Senior Vice President, Strategic Partnerships, North America, effective December 1, 2025. His appointment marks a major step in GMP’s North American growth strategy as the company expands its Strategic Partnerships, Value-Added Reseller (VAR), and Installation and Service Partner (ISP) network and launches a dedicated Airport Vertical to support operators and partners pursuing aviation-related opportunities. In this role, Joy will lead GMP’s go-to-market execution, driving partner enablement, revenue growth, and enterprise relationships across the region. He will also spearhead GMP’s Airport Vertical, a new growth initiative designed to help airports and operators increase revenue and improve passenger experience through AI-driven analytics and dwell-time optimization. His deep understanding of both the operator and supplier sides of the business makes him uniquely qualified to guide GMP’s expanding partner ecosystem and ensure every partner is equipped to deploy, service, and scale GMP’s solutions with confidence. Joy currently serves as Chief Executive Officer of Carolina Time & Parking Group (CTPG), where he leads seven regional offices across the Carolinas, Georgia, and Virginia and has driven growth across on-street and off-street operations, access control, and PARCS integrations. He will transition into his new role over the coming weeks, and, in the interim, will work diligently to ensure a seamless handoff that honors CTPG’s employees, clients, and partners he has proudly served over the past twelve years. With more than three decades in parking, transportation, and mobility, Joy brings a rare combination of operational experience, commercial strategy, and executive leadership. Early in his career, he served as Transportation Manager for the Auraria Campus in Denver, overseeing parking and transportation operations for a multi-university campus serving more than 30,000 students.  During a fourteen-year tenure with SP+, he led large-scale airport operations across the Western U.S., developing and transitioning major airport contracts, including Denver International Airport (DIA), while managing more than 2,000 employees and earning the company’s coveted New Business Deal of the Year award multiple times. “What appeals to me most about Get My Parking is the alignment between GMP’s diverse solution suite and the realities owners, operators, and partners are facing,” said Joy. “This role allows me to bring everything I’ve learned in operations, technology, PARCS, and partnership leadership to a global platform designed for where the industry is going, not where it’s been. Our industry is moving quickly, and GMP is uniquely positioned to help the market modernize in a way that is hardware-agnostic, interoperable, CAPEX-light, and disruption-free.” “Clint’s combination of operational depth and commercial leadership is exactly what this role demands,” said Steve Resnick, PTMP, President, North America. “He’s built great organizations, negotiated large-scale contracts, and led complex partner ecosystems from the ground up. That translates directly into the kind of leadership we need as we expand our VAR and ISP network and bring new verticals like airports into focus.” “Clint has a proven ability to build trust, scale partnerships, and execute with precision,” said Chirag Jain, CEO of Get My Parking. “He understands how technology and collaboration intersect to deliver value, and that makes him an ideal fit for our mission to transform mobility infrastructure worldwide.” About Get My Parking Get My Parking (GMP) is a global software leader transforming smart parking with IoT, AI, and cloud-based automation. GMP’s AI-powered, hardware-agnostic, CAPEX-light platform is redefining how operators and partners modernize existing PARCS infrastructure. Its white-labeled, mobile-enabled solutions unify legacy and new hardware, software, and systems on a single digital platform, enabling real-time management and seamless interoperability across thousands of facilities. Designed for the future of mobility with app-based and app-free capacities, GMP integrates with EV charging, connected vehicles, and shared mobility hubs, helping operators streamline their operations and elevate user experiences. GMP’s solutions are live across 5 continents, 15 countries, and 4,100+ facilities. Learn more about Get My Parking. Contact: Dolly Draze Marketing Manager Get My Parking dolly@getmyparking.com

The October Ask the Experts column featured some great responses from IPMI thought leaders, but there is never enough space for all the great answers! Here are more thought-provoking responses.  How can large-scale parking operations (education, healthcare, airports, business parks, retail centers, etc.) leverage emerging technologies to improve both parking management and the overall mobility experience?   Scott Petri, President, Mobility Parking Advisors  “Analyzing gaps in existing technology or identifying best-in-class technologies for operational functions provides efficiencies, potential revenue, enhancements, and greater customer satisfaction, particularly when viewed from community needs and customer surveys.”   Cameron Lang, Sales Manager US, HotSpot Parking, a Product of Arcadis  “Cities and large-scale parking operations can use new technologies like curbside data, mobile apps, and automated payment systems to make parking easier and more efficient. These tools help maximize parking space usage, simplify entry and payment processes, and reduce paperwork. They also improve the overall traveler's experience by offering real-time updates on available spaces and connecting parking systems with other transportation options for seamless travel.”   Katherine Beaty, PTMP, President, Beaty Solutions  “When parking works well, people do not notice it.  Leveraging the right tech is what makes us invisible, and really, that is the goal.   For example, airports can sync with return flight information, allowing travelers to come back to a seamless handoff when using a valet.”   Erik Nelson, PCIP, Principal, Walker Consultants  “Large-scale operations need to carefully plan for the implementation of emerging technologies. Pilot programs are a good way to test functionality, but they can’t demonstrate a system’s ability to scale. That requires careful coordination with the vendor and stress tests of their system prior to broader rollout.”   Chris Phenner, VP of Business Development, Flash, Inc.  “Creating Digital Locations within platforms like Apple Maps, Google Maps, Ticketmaster, and TomTom can drive millions of dollars in bookings annually, and this channel is growing faster than expected.”   Brett Wood, PE, PTMP, President, Wood Solutions Group  “With an abundance of technologies supporting multiple facets of operations and management, we have more data than ever to truly understand user behaviors. Advanced operations are beginning to better utilize this data to better align resources and policies to the needs of the users, helping to better balance demands across all modes of transportation in the mobility spectrum.” 

Toronto, ON – Parkalytics Inc. has announced a new phase of growth in its drone-based transportation data business. Jointly announced with a successful investment round, the company has appointed CurbIQ co-founder Peter Richards as its first Chief Executive Officer, along with several other newly hired roles. Richards brings more than 22 years of experience in transportation and parking, having led major curbside management and parking strategies across North America. He also successfully co-founded and scaled curbside management software platform CurbIQ, serving as Product Director during its first six years. “Parkalytics has already delivered studies covering tens of thousands of parking spaces and nearly a million individual parking observations across multiple continents,” said Richards. “That kind of foundation demonstrates both the accuracy and scalability of our drone and analytics platform. My vision is clear: continue building on that momentum, expand our partnerships, and ensure Parkalytics becomes the go-to source for parking insights.” we want to do all parking, even when there aren't spaces (didn't want to pidgeon hole us)

Towne Park, the leading tech-enabled arrival through departure solutions provider, announced that it has acquired Frogparking, a global leader and provider of advanced, integrated parking systems. This strategic combination unites Towne Park’s scale, operational expertise, and industry-leading revenue optimization solutions with Frogparking’s powerful, data-driven technology suite, creating a fully vertically integrated operating and technology solution and enabling Towne Park to deliver even greater value and performance for clients, real estate owners, and partners. Financial terms were not disclosed. Founded in 2009 by father-daughter duo Don and Shareena Sandbrook, Frogparking has thrived under Shareena’s leadership as CEO, expanding into the U.S. and achieving rapid growth. With a portfolio of over 30 patent technologies, Frogparking’s flagship cloud-based platform, FrogOne, centralizes parking data and leverages real-time analytics, advanced sensors, and AI to deliver one of the industry’s most sophisticated solutions. Paired with sleek, state-of-the-art hardware, Frogparking offers clients powerful management tools to optimize revenue and provides consumers with a seamless, intuitive parking and access control experience. Today, Frogparking is trusted by cities, airports, universities, shopping centers, medical facilities, corporate campuses, and private operators across North America, New Zealand, and Australia. By integrating Frogparking’s capabilities with Towne Park’s differentiated platform, the combined company will deliver even greater value to the 1,400+ clients it serves, including premier hotels, healthcare institutions, residential properties, and commercial parking facilities, while providing significant additional growth opportunities. The fully integrated operating and technology solution will optimize operational efficiency and maximize asset owner profitability, while delivering a seamless experience at every stage of the consumer journey. “This acquisition marks a pivotal moment for Towne Park. By combining our operational expertise, IP, and proprietary revenue optimization solutions – including dynamic pricing and demand-generating e-commerce solutions – with Frogparking’s innovative technology and IP, we’re uniquely positioned to set a new industry standard for seamless arrival through departure experiences. This partnership allows us to offer the most flexible suite of technology and operational solutions, both people- and technology-driven, to meet the varying needs of current and potential clients, generating even greater value,” said Andrew Kerin, CEO of Towne Park. “At the same time, we’ll unlock exciting new growth opportunities for our company, including new channels and new verticals. We’re thrilled to welcome Shareena and the exceptional Frogparking team to Towne Park and look forward to what we’ll achieve together.” As part of the transaction, Frogparking Co-Founder and CEO Shareena Sandbrook will continue to lead Frogparking, ensuring a seamless integration and ongoing growth and continuity. “Today is a transformative day for Frogparking,” said Shareena Sandbrook, Co-Founder and CEO of Frogparking. “This partnership allows us to focus on what we do best – developing cutting-edge technology and advancing our IP – while leveraging Towne Park’s size, infrastructure, resources, and exceptional talent to accelerate the scale and impact of our solutions. I’m incredibly proud of what our team has accomplished, and this transaction is a testament to their hard work and dedication. I’m confident this partnership will deliver exciting new growth for our combined company and the Frogparking team.” About Towne Park  Towne Park is the leading tech-enabled, arrival through departure solutions provider serving premier hotels, healthcare institutions, residential properties, and commercial parking facilities nationwide. Supported by more than 13,000 team members, Towne Park is the only company with a comprehensive range of parking, mobility, and hospitality solutions focused on delivering exceptional experiences from arrival through departure. For 35 years, Towne Park has been committed to providing the best team, the best service, and the best solutions that drive revenue and enhance our clients’ brand, creating smiles with the millions of guests, patients, and visitors we proudly serve. For more information, visit www.townepark.com.  About Frogparking Frogparking is a global leader in innovative parking and asset management solutions, providing the world’s most advanced, vertically integrated platform for parking management. Founded in 2009 and headquartered in Palmerston North, NZ, Frogparking’s comprehensive, configurable, cloud-based solutions combined advanced sensor technology, real-time data analytics, and artificial intelligence to deliver seamless guidance, dynamic pricing, efficient enforcement, and actionable, data-driven insights for clients worldwide. With an excellent brand reputation for superior SLAs, Frogparking’s solutions are trusted by a significant number of high-profile reference sites, including cities, airports, universities, shopping centers, and private operators across North America and Australasia. For more information, visit www.Frogparking.com.

Vancouver, Canada – PayByPhone, a global leader in mobile parking payments, appoints Otavio Ferreira as its new Chief Technology Officer (CTO) effective October 1, 2025. Ferreira joins the PayByPhone Management Board, reporting to John Gallagher, Chief Information Officer, International Vehicle Payments (IVP) at Corpay. Ferreira takes over from Jean-Pierre LeBlanc who becomes Vice President, Product. Gallagher says, “I am delighted to welcome Otavio to the Corpay IVP IT Leadership team as he takes over from Jean-Pierre LeBlanc as the new CTO for PayByPhone. Otavio has been the Senior Director of Engineering at PayByPhone since he joined in November 2024 where he has been instrumental in the evolution of PayByPhone’s technology team and the development of new technology and systems that are driving our future growth. I would also like to thank Jean-Pierre for his visionary leadership and unwavering commitment to the team. He has transformed the PayByPhone technology organization and core technical capabilities during his tenure as CTO, and I wish him well in his new role in the company.” Jonny Combe, President and CEO of PayByPhone, says, “Since joining PayByPhone, Otavio has demonstrated impressive technical leadership and a deep commitment to our clients’ needs. His passion for raising standards is evident in everything he does, and his leadership style, shaped by experience across Latin America, South Africa, India, and North America, naturally fosters inclusivity and collaboration. Building on the strong foundation established by Jean-Pierre, Otavio is well positioned to further strengthen PayByPhone as we enter our next phase of growth.” Ferreira, a Brazilian-Canadian national, brings extensive global experience in payment infrastructure, having served as CTO for e-commerce operations in Brazil. He has also held senior leadership roles at Amazon Web Services (AWS) in Canada, where he led application integration and storage business units supporting Amazon’s largest financial customers and their PCI-compliant workloads across 35 geographic regions worldwide. Ferreira holds a Master of Science in Software Engineering from the University of São Paulo (USP), and a Bachelor of Science in Computer Science from the Pontifical Catholic University of São Paulo (PUC-SP). Ferreira says, “Over the past year I have gained a deep understanding of our clients’ realities, and the technical friction points they face within mobility payments. This is a rapidly evolving and exciting space, but one that is also becoming more complex. My experience at PayByPhone, combined with my earlier roles shaping cloud and payment infrastructure on a global scale, has prepared me well for our next phase of growth. I am honored to take on the role of CTO and look forward to delivering solutions that not only enhance the parking experience but also support the broader mobility payment needs of our clients.” LeBlanc, who has served as CTO since June 2024, led a major transformation of PayByPhone’s technology organization, culminating in the complete rebuild and relaunch of the PayByPhone app in August 2024. In his new role as Vice President, Product, reporting to Combe, his experience and passion for innovation will continue to guide the evolution of PayByPhone’s product portfolio. Combe says, “When Jean-Pierre joined PayByPhone, he was tasked with an ambitious challenge: to transform technology at PayByPhone and to prepare us for that phase of our journey. With his characteristic and self-professed ‘obsession’ for PayByPhone, coupled with the possibilities that were ahead of us and his relentless determination, he not only delivered extraordinary improvements in our technology, but also built a stronger, more capable organization. His ability to inspire through vision and passion has been remarkable. I look forward to the accelerative strides we can expect now he leads our product organization.” To learn more about PayByPhone, visit www.paybyphone.com. Follow PayByPhone on Facebook, Instagram and LinkedIn. ABOUT PAYBYPHONE PayByPhone is a global leader in mobile parking payments. We simplify the journeys for millions of people through our smart, intuitive mobile payment technology and exciting features. We work with over 1,300 cities and operators across the UK, North America, France, Germany, and Switzerland. More than 110 million drivers worldwide have downloaded the PayByPhone app to simplify their parking and vehicle payments to date. To discover how our products and services can elevate your driving experience, please visit www.paybyphone.com PayByPhone. We simplify your journey, so you can focus on what matters most. Press contact: Celine Borsberry Account Manager Indaba celine@weareindaba.com  (+44) 207 692 4964