IPMI & Member News
As technology increasingly makes parking a “touchless” service, how do universities, healthcare centers, airports, business campuses, and other large-scale parking operations keep customer service at the forefront?
Suicide deterrence is important both from a moral standpoint and also to minimize trauma to parking professionals and other witnesses or bystanders. If a suicide or attempted suicide does occur in one of our garages, how do we handle the situation? IPMI has gathered information from a number of experts as well as members of the parking industry itself, with the goal of providing assistance, direction, and resources.
Addressing the Perception & Image of Parking and Transportation Professionals
Valet Attendant to Vice President
stock.adobe.com / Visual Generation Frontline employees are the lifeblood of parking and mobility. Your organization can have all the best equipment, state-of-the-art technology, and the most detailed plans for operations. Without the people to execute, failure is certain. No matter how “touchless” our parking interactions become, our Frontline employees will still be our face, handling
Choosing a Parking Career on Purpose
Important Skills for Frontline Employees
Don’t Assume
The Hedgehog Concept
Dealing with rude customers at work? You’re not alone. Frontline workers face more unpleasant encounters than ever, leading to burnout. Training can better prepare your team to handle these situations and improve job satisfaction. Make a positive impact on your organization.
The Parking Industry Welcomes Creativity to Fuel New Ideas
By now, if I had to guess, most of your New Year’s resolutions have fallen by the wayside. Don’t feel bad.
