Frontline

This session will give you the power to turn the fear of failure into a tool for lifelong success. Learn to harness fear through specific strategies and actions that can transform fear into long-term success.

Incident Command System (ICS), a National Incident Management System (NIMS) component, is the federally accepted standard for the coordinated response and management of planned events and unplanned emergencies.

This session will provide attendees with relevant and practical knowledge on how we approach the issue of mental health, why it is imperative to check in consistently, and what strategies can be employed to help address and mitigate issues that might negatively impact us both personally and professionally. 

Learn tips and tricks for interviewing within your organization to advance your career and set yourself on the path to career success!

This eLearning course intends to educate anyone interested in learning about parking compliance/enforcement. This course is for new parking and mobility professionals across the industry. We will examine the qualities of an effective compliance officer, also known as an enforcement officer. The information explored in this course will include the types of enforcement conducted, the rationale behind parking compliance, the role of technology, adjudication, and how to effectively handle or disengage from conflict.

As technology increasingly makes parking a “touchless” service, how do universities, healthcare centers, airports, business campuses, and other large-scale parking operations keep customer service at the forefront?

Suicide deterrence is important both from a moral standpoint and also to minimize trauma to parking professionals and other witnesses or bystanders. If a suicide or attempted suicide does occur in one of our garages, how do we handle the situation? IPMI has gathered information from a number of experts as well as members of the parking industry itself, with the goal of providing assistance, direction, and resources.

Addressing the Perception & Image of Parking and Transportation Professionals

Valet Attendant to Vice President

stock.adobe.com / Visual Generation Frontline employees are the lifeblood of parking and mobility. Your organization can have all the best equipment, state-of-the-art technology, and the most detailed plans for operations. Without the people to execute, failure is certain. No matter how “touchless” our parking interactions become, our Frontline employees will still be our face, handling

Choosing a Parking Career on Purpose

Important Skills for Frontline Employees