Enforcement

Horseheads, NY – Duncan Solutions, LLC announces that the Philadelphia Parking Authority (PPA) has selected Duncan to oversee and operate the Authority’s parking violation management system and customer support services. The award was officially ratified at the PPA’s Regular Board Meeting on May 20, 2025. Since its initial award from the PPA in 2019, Duncan has served as the Authority’s parking violation management contractor. In that time, the company has helped bring many enhancements to the City’s program, including improved tools and systems for PPA staff and more convenient, online experiences for motorists. With this latest award, Duncan’s mandate greatly expands. The company is committed to delivering a comprehensive, innovative equipment and software solution, made possible through several strategic partnerships. At the forefront, Duncan will continue providing the back-end violation management system, using its proprietary AP+ platform. Park Loyalty will provide the officer enforcement application, along with parking asset management tools, kiosk management, and a back-end enforcement portal with geographic mapping, analytics, and performance reporting related to citation issuance. UR International (URI) brings its expertise as an industry leader in smart immobilization, towing, and auction solutions. PRWT Services will handle the motorist customer experience (CX) and back-office support including call center operations, lockbox services, data entry, and the management of integrated voice response (IVR) and other communication channels. “We are proud to be a trusted partner and advisor for the Philadelphia Parking Authority,” says James Kennedy, President & CEO of Duncan Solutions. “We look forward to building on our collective success, bringing even more innovation, efficiency, and safety to Philadelphia’s streets.” “Duncan’s response to the Philadelphia Parking Authority’s RFP met all our expectations in providing an excellent back-end system to support all the Authority’s current and future initiatives. As we expand further into our automated enforcement systems and quality of life issues that plague the residents of Philadelphia, Duncan has been a proven partner in the past and we believe they will be a great partner in supplying our future infrastructure need to support our on-street programs.” -Corinne O’Connor, Deputy Director of PPA About Duncan Solutions Duncan Solutions is a full-service transportation management company and a leading provider of parking and tolling management solutions. Duncan supports government and commercial clients with citation processing, debt collection, DMV registered owner identification, back-office transaction processing, omnichannel customer service center operations, and integrated on-street parking management solutions. For more information, visit duncansolutions.com. About the Philadelphia Parking Authority The Philadelphia Parking Authority (PPA) contributes to the economic vitality of Philadelphia and the surrounding region by effectively managing and providing convenient on-street parking and off-street parking in Center City garages, surface lots located throughout the city, and Airport parking. The PPA’s mission also includes the operation of the automated red-light and speed camera enforcement system, regulating taxicabs, limousines, transportation network companies, and other transportation-related activities. For more information, visit philapark.org. About Park Loyalty Park Loyalty provides omnichannel enforcement management software for parking agencies. Its Enforce Pro platform ensures accurate, well-supported citations through intuitive mobile tools for officers with precise LPR and complete evidence capture. Real-time integrations surface critical data in the field, while AI-driven reporting helps managers monitor performance and reduce disputes. For more information, visit parkloyalty.com. About UR International, Inc. UR International is a premier Texas-based software development and IT consulting group, renowned for delivering cutting-edge cloud driven software solutions and consultancy services to an impressive roster of public and private sector clients. For more information, visit urinternational.com. About PRWT Services, Inc. As a premier minority-owned company, PRWT is a high-performance provider of business process solutions, facilities management, and infrastructure support services to government and commercial markets. For more information, visit prwt.com. Media contact: Alexis VanDeventer avandventer@duncansolutions.com (414) 441-3693

In-Parking, a leading provider of AI-driven parking intelligence solutions, is proud to announce its latest partnership with the Fort Lee Parking Authority to modernize and optimize local parking operations using real-time data and cutting-edge analytics. This strategic collaboration is designed to elevate efficiency, enhance the parking experience, and empower Fort Lee with actionable insights to manage its parking assets more effectively. The Fort Lee Parking Authority will implement In-Parking SIGHT, a robust AI-powered analytics platform, to gain visibility into parking occupancy, turnover, and performance. By integrating SIGHT with existing mobile payment systems, enforcement platforms, revenue management tools, and other key technologies, the initiative will deliver a comprehensive view of Fort Lee’s parking ecosystem. Key Benefits of the In-Parking SIGHT platform for Fort Lee include: Real-Time Parking Insights: Optimize space utilization and improve availability for residents, businesses, and visitors. Faster Incident Detection: Proactively identify and resolve parking violations or system inefficiencies. Enhanced Revenue Forecasting: Use data to uncover new revenue opportunities and support future planning. Sustainable Operations: Reduce congestion and emissions by streamlining access to parking. Unmatched Reliability: Built on Microsoft’s trusted infrastructure, SIGHT ensures uptime and continuous access to critical data. “We’re excited to bring advanced parking analytics to Fort Lee,” said Hernani Goncalves, Executive Director of the Fort Lee Parking Authority. “This partnership with In-Parking reflects our commitment to innovation, data-driven decision-making, and delivering better service to the community. With real-time insights and predictive capabilities, we can more effectively manage demand, enhance enforcement, and plan for the future of mobility in Fort Lee.” Santiago Morales, CEO of In-Parking, added, “We’re honored to work alongside Hernani Goncalves and his forward-thinking team. Fort Lee understands the value of data in shaping smarter parking policy and improving day-to-day operations. Through this partnership, we are helping Fort Lee harness the full potential of its parking system while setting a benchmark for other cities across the region.” This initiative underscores Fort Lee’s commitment to embracing smart city technologies that support sustainable urban mobility, reduce friction for drivers, and lay the groundwork for future transportation improvements.

If there’s one thing the UK parking sector has taught me, it’s this: the best technology doesn’t work in isolation. When systems speak to each other, from cashless platforms to ANPR to enforcement tools, the result is a smoother journey for the user and far less friction for the operator. But here in the US, I’ve noticed that this kind of integration isn’t always the norm. In fact, many parking operations are being held back by siloed systems that don’t share data, don’t connect, and don’t evolve. It’s time to change that. The Challenge of Disconnected Systems Over the last decade in the UK, I’ve witnessed a quiet revolution in how parking tech works behind the scenes. Operators moved from clunky, standalone tools to integrated platforms that unify enforcement, payments, permits, and reporting. And the benefits were immediate: reduced manual input, fewer disputes, better compliance rates, and, crucially, an improved user experience. Since working in the US, I’m hearing familiar stories of fragmented workflows. A motorist pays to park via one app, but that data doesn’t flow through to the enforcement team’s handheld device. A permit is issued in one back office, while citations are managed in another. Operators are stuck manually reconciling systems that should be working in concert. This isn’t just inconvenient, it’s operationally risky. Disconnected systems can lead to erroneous enforcement, a poor public perception, and significant resource drain. As enforcement becomes more complex and user expectations rise, it’s no longer enough to have ‘good enough’ systems. They have to work together and be able to be configured. The Power of an Integrated Approach Achieving seamless integration isn't merely about adding a new feature to existing software; it's about adopting a fundamental shift in how parking operations are conceived and managed. It means moving towards open, configurable systems that prioritize interoperability. This approach allows operators to connect various existing tools and data sources, rather than requiring a complete overhaul. The goal is to create a cohesive ecosystem where all components communicate effectively, optimizing efficiency and accuracy. Why This Matters for the US As US cities and private operators modernize, there’s a real opportunity to leapfrog the fragmented model and move straight to smart, connected systems. Integration-ready platforms don’t just manage enforcement — they enable better collaboration between data sources, departments, and vendors. From the curb to the control room, the value of a unified system is hard to ignore: fewer errors, better accountability, and systems that scale with your operation, not against it. And as we look ahead to the 2025 IPMI Conference & Expo in Louisville, I’m excited to be part of that conversation in person. I’ll be there with Unity5, ready to meet US operators, technology partners, and anyone interested in making their parking operations smarter, not harder. If your systems aren’t speaking to each other, or worse, if they’re speaking different languages, it might be time to rethink what your tech should do for you. Because in parking, as in life, the best results come when we work together. Hannah Fuller is the Director of Commercial Strategy and Partnerships for Unity5. Hannah can be reached at hannah.fuller@unity5.com.

Orikan Group has entered into an agreement to acquire the business of Global Parking Solutions USA (GPS USA), a parking meter system technology provider, headquartered in California, USA. GPS USA is a long-term exclusive distributor of Orikan’s Metro Meters and EziCom central management system, servicing the US market for over 15 years. The acquisition will see Michael Kavur and Philippe Swale join Orikan, bringing a wealth of local knowledge about multi-space parking meter implementation to the team. Peter Neale, Chief Executive Officer, Orikan, says the agreement is a natural step, building on Orikan’s long-standing partnership with GPS USA. “By joining forces, Orikan will enhance GPS USA’s services with a fully integrated set of parking technology solutions. It means we can bring Orikan’s entire suite of industry-leading services to a market we’ve been working on for a very long time,” he says. “We have strong local knowledge and a proud, 15-year history serving communities across the US. Now we are doubling down on our investment,” Peter adds. Michael Kavur agrees that the acquisition is a powerful opportunity to benefit local US communities with more powerful solutions. “By teaming up we will boost our range of parking technology solutions with parking enforcement software, pay-by-cell, analytics and data insights – and more products in the pipeline,” Michael says. Orikan will exhibit at the IPMI Parking & Mobility Conference & Expo, booth 669 from June 8-11 in Louisville, Kentucky. On display will be the latest multi-space parking meter technology designed exclusively for the US market, together with cutting edge virtual meter technology, digital enforcement and digital payment solutions. To make an appointment to meet with Orikan’s Chief Executive Officer or Chief Customer Officer at IPMI, contact Kristy Cook (Chief Marketing Officer) at kristy.cook@orikan.com or +61 (0) 419 348 811. About Orikan Orikan is a global technology company headquartered in Melbourne Australia. Orikan is a world-class provider of an end-to-end suite of parking technology solutions that supports real communities. From meters, maintenance and sensors to citation management, digital permits, smart payment applications, enforcement and analytics, we provide a one-of-a-kind, industry-leading suite of services. orikan.com About GPS USA GPS USA is an advanced parking meter system technology provider, headquartered in California, USA. GPS USA has serviced the US market for over 15 years revolutionising multi-space meter implementation. Media contact Kristy Cook – Chief Marketing Officer Orikan M: +61 (0) 419 348 811 E: kristy.cook@orikan.com

The IPMI Policy & Legislative Cohort administered a survey aimed at identifying the most pressing industry policy topics.  Among the top issues are policies around new technologies that could revolutionize parking management by reducing friction. One of the highest friction points in an operation is the ability to consistently facilitate curbside compliance, aka parking enforcement.  As curbside demands have exponentially increased, the parking enforcement tools in our policy toolbox have generally remained the same. I’m not here to write about the legislative barriers to reduce friction in the parking enforcement process (there are many) or the growing number of case studies of cities that have embarked on their automated enforcement journey (that number is growing).  What I’m here to write about today are the policies that your organization should be thinking about when you are able to reduce the friction in your parking enforcement process and move towards automated enforcement.  Before we begin, what do I mean by automated enforcement.  For the purposes of this discussion, automated enforcement is the ability to utilize fixed or mobile camera technology to identify a parking violation and process that parking violation without placing a parking citation on the violating vehicle. Imagine for a minute your organization has the legislative ability to implement automated enforcement.  Would you be able to implement by the end of the week, month, year?  Here are just a few policy topics your organization should think about when moving towards automated enforcement: Violation Types – does it makes sense to automate enforcement for all violation types? Are there more severe safety related parking violations that should be prioritized for an initial rollout of automated enforcement? Payment/Appeal Deadlines – mailing a parking citation to a registered owner adds time to the notification process. Do your payment and appeal deadlines need to shift to accommodate this new process? Violation Fine Structure – cities that have implemented automated enforcement have seen citation issuance increase exponentially. Knowing this may occur, are there opportunities to revise the fine structure for certain violations? This may be an opportunity to introduce first-time warnings, early payment discounts, or progressive pricing for repeat violators. Don’t get me wrong, the legislative framework to allow for automated enforcement is a top priority to enable your organization to leverage new and emerging parking enforcement technologies.  Equally as important is your policy framework for administering an automated enforcement program. Policies matter, and when developed in a comprehensive manner can lead to long-term success for your operation.  Let’s keep the conversation going on Forum Online Community and the dedicated “Policy and Legislation” community. Robert Ferrin, PTMP is a Mobility & Parking Senior Project Manager with Kimley-Horn & Associates, Inc. and is serving his third term on the IPMI Board of Directors.  Robert can be reached at robert.ferrin@kimley-horn.com.

London, UK - Unity5, the company behind Zatpark, one of the UK’s leading end-to-end enforcement platforms, is proud to announce its first full-scale US exhibition at the IPMI Conference & Expo 2025, taking place June 8-11 in Kentucky. With a proven track record of transforming enforcement operations and permitting across local authorities and private operators in the UK, Unity5 is bringing its innovative platform to the global stage. At booth 459, Unity5 will showcase Zatpark, a cloud-native, configurable enforcement solution designed to integrate seamlessly with third-party technologies and deliver real-time, actionable data to those who need it most. “We’re thrilled to bring Unity5 to IPMI 2025,” said Hannah Fuller, Director of Commercial Strategy at Unity5. “Across the UK, we’ve helped modernize enforcement with a platform that doesn’t force compromise, it adapts to our partners’ needs, integrates with their existing systems, and turns data into smarter decisions. We believe that US cities, campuses, and operators are ready for a more unified, configurable approach that delivers real-world results.” Built for scalability, compliance, and configurability, Unity5’s Zatpark ecosystem is trusted by hundreds of operators in the UK. It supports every stage of the enforcement lifecycle - from capture and issuance to appeals and payments - with configurable rulesets, audit trails, and full API integration capabilities. Key highlights of the Unity5 platform include: Built-In Integrations: Connect with license plate recognition (LPR), sensors, pay-by-phone, permit systems, kiosks, and more- without switching core systems. Configurable Workflows: Localize enforcement rules, escalation pathways, user permissions, and reporting. Actionable Insights: Surface operational and compliance data from across your ecosystem to make informed, real-time decisions. Compliance-Led Architecture: Designed with governance, transparency, and auditability at its core- ready for both public and private sector deployments. Flexible Permitting: Manage residential, staff, visitor, or special-use permits in one intuitive system—complete with self-serve portals, real-time validation, and customizable rules to match local policies. Unity5’s expansion into the US market follows rapid growth in the UK, supported by investment from Synova and the recent acquisition of Chipside, a respected enforcement provider in the UK’s public sector. “We’ve built a platform that evolves with our customers,” Fuller added. “Whether you're a campus looking for smarter parking compliance or a city wanting to consolidate enforcement data across multiple departments, Zatpark gives you the tools to do it on your terms.” Unity5 invites attendees at IPMI 2025 to visit booth 459, explore the Zatpark platform in action, and meet the team behind the technology that’s redefining enforcement across the UK. To learn more or pre-book a meeting, visit unity5.com or follow Unity5 on LinkedIn. Media Contact: Darren Gallagher Director of Marketing, Unity5 darren.gallagher@unity5.com +44 (0) 77 0103 7286

Miami, FL -Survision, a global leader in Vehicle Recognition technology, is pleased to announce its latest integration with Park Loyalty, provider of the Pro Solutions® software platform for omnichannel violations management. This integration allows parking operators to combine Park Loyalty with PlatEnforce, Survision’s Mobile Parking Enforcement, to streamline enforcement workflows, reduce reliance on manual patrols, and accelerate citation processing—from detection to resolution. This collaboration marks a significant step forward in the effort to create more streamlined, automated, and effective parking operations. By combining Survision's advanced LPR technology and enforcement solution with Park Loyalty’s citation management tools, parking operators gain access to a comprehensive and modernized enforcement solution. This integration also allows for an easy migration from physical tickets to citations by mail, reducing the need for on-site printing, improving convenience for motorists, and minimizing face-to-face interactions to increase officer safety. Key Benefits of the Integration: Data Analysis: Aggregating data from digital payments, LPR, and citation management within the Park Loyalty reporting platform enables real-time insights that drive informed operational decisions Automated Enforcement: Park Loyalty users can now leverage PlatEnforce, Survision’s mobile LPR solution, to identify violations in real time from a vehicle—complementing the handheld LPR capabilities in Park Loyalty’s ticketing app and supporting parking sites transitioning from foot patrols to vehicle-based enforcement. Cloud-Based Solution: Park Loyalty and PlatEnforce operate entirely in the cloud, delivering flexible, scalable, and reliable enforcement capabilities with real-time connectivity, seamless updates, and minimal infrastructure requirements. Seamless Compatibility: The integration ensures smooth data exchange between PlatEnforce and Park Loyalty, allowing citation management and LPR data to work in harmony. Improved Compliance: With automated identification, evidence capture, and documentation of violations, parking operators can enhance compliance and reduce enforcement overhead. “This integration is an important step for both of our technologies to adapt to the needs of the parking operators, especially with citations by mail. By combining our platforms we are providing efficiency, safety, and transparency to operators and drivers.” -Laura Caillot, Managing Director of Survision The integration is now live and available to all applications. For more information on how this integration can benefit your parking operation, visit survisiongroup.com/platenforce and parkloyalty.com.

SpotGenius, ParkMobile, and Flock Safety have teamed up to deliver a powerful trifecta of technology and seamless API integrations, enabling next-level compliance and enforcement at Surfers Point in Ventura, California. This forward-thinking solution leverages industry-leading camera vision and AI technology, sustainable solar-powered LPR cameras, and automated payment compliance to deliver a valuable 24/7 joint-use enforcement solution that meets the compliance and safety needs of both parking and police departments, solving customer needs in a new and innovative way. To learn more about this powerful collaboration, visit https://bit.ly/4lNBOyU

Sacramento, CA – The City of Sacramento and Sacramento Regional Transit (SacRT) are partnering to launch automated bike lane enforcement, making Sacramento the first city in California – and in the United States – to enforce bike lanes using technology installed on transit buses. This initiative expands upon SacRT’s automated bus stop enforcement program, which currently equips 100 SacRT buses with camera systems to identify and report vehicles illegally parked along bus stops. Now, that same technology will also target illegal parking in bike lanes — a move by the City of Sacramento to protect vulnerable road users and improve roadway safety citywide. Why this program is essential When vehicles park illegally in bike lanes, cyclists are forced into traffic, putting them at greater risk of serious injury or worse. By keeping bike lanes clear, this program enhances safety and predictability for everyone on the road — whether they are walking, biking, driving, or riding transit. How this program works One hundred SacRT buses are equipped with front-facing cameras powered by machine learning and artificial intelligence (AI) from Hayden AI. These cameras detect and record instances of illegal parking in Sacramento bus stops and bike lanes. When a violation occurs, the system captures a short video and a photo of the vehicle’s license plate, and the exact time and location of the incident. This information is then sent to the City of Sacramento for review and violation processing. As of Monday, April 14, 2025, drivers illegally parked in Sacramento bike lanes will receive warning notices in the mail. Violations with an accompanying fine will be issued starting Friday, June 13, 2025. This program is made possible by Assembly Bill 361 (AB 361), which authorizes California cities to use forward-facing cameras for enforcing parking violations in bike lanes and transit zones — a vital legislative step toward making streets safer for everyone. Key details for drivers: Notification start date: Monday, April 14, 2025, began a 60-day grace warning period. Violation start date: Violations with fines will be issued starting Friday, June 13, 2025. Violation process: If a vehicle is detected obstructing a bike lane, a parking violation will be mailed to the registered owner. “We’re proud to be the first city in the country to use this technology to help keep our bike lanes clear,” said Staci Hovermale, Parking Services Manager for the City of Sacramento. “This tool helps us enforce existing parking rules more effectively, improving safety for cyclists and ensuring everyone shares the road responsibly.” “Keeping bike lanes clear is an important part of making Sacramento a place where everyone can thrive,” said SacRT General Manager/CEO Henry Li. “This program will help improve safety and travel times for everyone on Sacramento roads, no matter how you travel around.” California-based Hayden AI is providing the automated bus stop and bike lane enforcement camera systems for SacRT buses, and Duncan Solutions is providing the violation processing software. All evidence packages of parking violations detected by the camera systems are reviewed and ultimately approved or rejected by parking enforcement officers with the City of Sacramento. “We’re honored to support Sacramento in leading the way for bike lane safety,” said Lisa Schule, Executive Chairwoman of Hayden AI. “Using AI technology to protect bike lanes is a transformative shift for urban mobility and safety.”

Parking Enforcement Customer Service. Does the word “enforcement” go hand in hand with customer service? Yes, it certainly does, and it can be demonstrated daily in both big and small ways. I want to speak more about this and how a servant leader can positively impact an enforcement team to serve their community and show this toward each other in internal customer service, leading to employee retention and a positive and happy workplace. What is customer service? The Oxford dictionary defines it as “the assistance and advice provided by a company to those people who buy or use its products or services.” But it means so much more than this because it can create a feeling and attitude of support and motivate an individual to help others, bringing satisfaction and gratitude to both the giver and the receiver. Customer Service involves using various tools, including listening, empathy, understanding, and problem-solving, while feeling empowered to help. In my seven years as a parking enforcement supervisor with the City of Boulder, we always work hard to demonstrate the city values of Respect, Collaboration, Innovation, Integrity, and Customer Service. This shows up daily with anyone we cross paths with. However, the value of customer service involves more than just doing a job. It often goes beyond what’s expected. Whether changing someone’s tire, jumping someone’s dead battery, providing directions, or being there for someone in a time of need, we can always find ways to show excellent customer service. This cannot be just a simple expectation but must come from somewhere more than a policy. It’s seeing a community or customer as family. It comes from a heartfelt desire to help as if this person is a family member in a time of need. I look forward to hearing your thoughts about this. Leo Pelle, PTMP, is a Parking Enforcement Supervisor for the City of Boulder, Colorado. Leo can be reached at pellel@bouldercolorado.gov.

MONTRÉAL — Genetec Inc. (“Genetec”), the global leader in enterprise physical security software, today announced that Texas A&M University is successfully using Genetec AutoVu™ automatic license plate recognition (ALPR) technology to modernize its parking enforcement system. With a rapidly growing student and staff population, Texas A&M’s Transportation Services division faced increasing challenges in managing over 36,000 parking spaces. The manual processes of issuing and managing physical permits and conducting foot patrols for parking enforcement were time-consuming and inefficient. Following the successful implementation of Genetec Omnicast™, Texas A&M deployed a scalable and automated solution using Genetec AutoVu ALPR to overcome these parking enforcement challenges. By equipping enforcement vehicles with AutoVu SharpZ3 cameras and installing fixed ALPR cameras at parking lot entrances and exits, the university transitioned to a more efficient, real-time monitoring system. The automated system allows enforcement teams to quickly identify unregistered vehicles and reduce patrol times. The shift to virtual permits has also eliminated the need to print out a paper receipt to put on a dashboard before a hang tag arrives in the mail. Now, vehicle information is in the system almost immediately after the customer purchases the permit. “Moving away from paper permits and hang tags was a huge success, reducing time and resources required to enforce parking,” said Dell Hamilton, Parking Systems Manager at Texas A&M. “Leveraging Genetec AutoVu, we’re able to reallocate resources more efficiently, such as sending patrols more frequently to high violation areas, and have reduced overhead costs since we don’t print and distribute hang tags.” With the success of the Genetec AutoVu and Omnicast implementations, Texas A&M is looking to further enhance its parking infrastructure. Transportation Services is working with T2 Systems, a Genetec partner, to implement ALPR-based access control in one of the campus garages with an existing Genetec ALPR installation. Other garages may follow. Transportation Services has also outfitted more than 60 of its transit buses with Security Center Fleet Monitoring. The remaining 30+ buses are scheduled to be completed this year. “We’d like to continue expanding our use of Genetec ALPR. Whenever Genetec introduces a solution, it works,” said Hamilton. “Our team has been able to significantly improve our parking and transit operations using Genetec. I can’t imagine working with anyone else.” To read the full customer story, visit: https://www.genetec.com/customer-stories/texas-am About Genetec Genetec Inc. is a global technology company that has been transforming the physical security industry for over 25 years. The company’s portfolio of solutions enables enterprises, governments, and communities around the world to secure people and assets while improving operational efficiency and respecting individual privacy. Genetec delivers the world's leading products for video management, access control, and ALPR, all built on an open architecture and designed with cybersecurity at their core. The company’s portfolio also includes intrusion detection, intercom, and digital evidence management solutions. Headquartered in Montreal, Canada, Genetec serves its 42,500+ customers via an extensive network of accredited channel partners and consultants in over 159 countries. For more information about Genetec, visit: https://www.genetec.com Press Contact: North America Véronique Froment Bubble Agency veroniquef@bubbleagency.com Tel: +1 603.537.9248 North America Kim Velasco Bubble Agency kimv@bubbleagency.com Tel: +1 760.587.9916