Tag Archives: Parker Technology

Member News: Parker Technology Announces Launch of New Text-to-Pay Feature

June 15, 2021 Amber Spalek Leave a comment

Parker Technology Announces Launch of New Text-to-Pay Feature

Indianapolis, IN (June 14, 2021)— Paying for parking just got easier and more convenient than ever with the launch of Parker Technology’s new Text-to-Pay feature.

“If drivers encounter issues with a credit card reader or they don’t have sufficient funds on their cards, it can be a nightmare to pay for parking and exit a garage or parking lot,” said Tammy Baker, COO of Parker Technology. “With our new text-to-pay technology, our customer service representatives can instantly text a PayPal link to drivers so they can quickly and conveniently pay and get on with their day.”

In today’s increasingly automated parking environment, providing a human connection between trained professionals and parkers who have common problems related to paying or entering and exiting, is essential. Each year, parkers across the US need help in parking facilities at least 85 million times.

Text-to-Pay benefits drivers by eliminating the time-consuming frustration of trying to use a credit card or reader that isn’t working properly or if they forget or don’t have a card. It also permits the driver to pay without needing to provide an address or other personal information. Parking owners and operators benefit from receiving immediate payment without staff having to actively work to collect that payment. Also, the transaction information is saved for easy tracking, reporting and reconciliation.

“Text-to-Pay was designed as a user amenity, but owners and operators will love it too,” said Baker. “Not only does it provide quick and convenient payment, but it also records and stores valuable data to help owners and operators manage parking payments conveniently and efficiently.”

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

IPMI & Member News

Member News: Parker Technology’s New Language Translation Feature is Now Available

April 26, 2021 Rachel Yoka Leave a comment

Parker Technology’s New Language Translation Feature is Now Available

Indianapolis, IN — Parker Technology announces the launch of translation services in the lane, the first of numerous innovations scheduled to be released this year from their recently deployed software platform.

It is not uncommon in cities across the US to have parking patrons who don’t speak English as their first language, which is why Parker’s Translation feature is proving so valuable. When Parker’s CSRs encounter a guest in the lane unable to speak English, they can toggle to one of 10 languages to translate their instructions to the native language of the guest. The guest can then converse in their native language and Parker’s platform translates comments back to English for the CSRs to understand and resolve issues quickly.

Brian Wolff, President & CEO of Parker Technology, said of this feature: “There’s already tremendous anxiety for parking patrons stuck behind the gate. Adding a language barrier increases that angst exponentially. With translation in the lane, our customers can enable their guests to explain the reason they need help and the way to solve the problem, in their native language. This is a fantastic example of the innovation we are driving into our platform on behalf of our operator customers. Imagine the confidence this capability will provide the parking guest that cannot speak English. It will make them want to come back to that garage!”

In addition to hearing the spoken word in their native language, if the facility is utilizing Parker’s proprietary two-way video, the translated script will appear on the bottom of the screen for the guest to read.

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. Our solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is based off of call statistics from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

About Parker Technology

CONTACT: Heidi Barker, Parker Technology, 765.967.0283

IPMI & Member News

Member News: Delta, the New Parker Technology Software Platform is Here

January 26, 2021 Rachel Yoka Leave a comment

Delta, the New Parker Technology Software Platform is Here

Indianapolis, IN — Delta, the new Parker Technology software platform, is here. With this major software update, the platform is faster, more stable and extensible to more parking software platforms through APIs.

Delta’s new and fully-scalable architecture takes advantage of all attributes of a cloud-based software platform. It is a launching off point for Parker Technology to add value for its customers, by connecting in new and improved ways to PARCS equipment and mobile applications.

“Delta gives us a solid foundation to scale from. We are excited that the new platform sets the stage for the efficient build and deployment of feature functionality and further performance enhancements,” said Tammy Baker, VP of Client Experience.

As a result, more exciting features are to come, as the company continues to drive innovation into Delta. With this launch, clients are enjoying improved functionality, with faster load times, new search capabilities, call-out functionality to any endpoint and an updated look and feel.

“It’s an exciting time at Parker Technology, with the launch of our fourth-generation platform, which is enabled by the latest cloud-native technology. Our customers will see a steady stream of innovation as we connect our platform to the myriad of technologies important to their operations. We look forward to providing even more value with our service,” said Brian Wolff, President & CEO.

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want and need it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction, according to facility business rules. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed virtual ambassadors virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

CONTACT: Taylor Shook, Parker Technology, taylor.shook@helpmeparker.com

IPMI & Member News

Member News: City of Eugene Airport is Now Using Parker Technology’s Customer Service Solution

January 19, 2021 Rachel Yoka Leave a comment

City of Eugene Airport is Now Using Parker Technology’s Customer Service Solution

Parker Technology’s customer service solution is successfully providing live customer service support for City of Eugene Airport. Four pay-on-foot stations and 17 lanes now utilize Parker Technology’s integrated FlashParking solution.

“We are excited about our recent upgrades to our parking system,” said acting Airport Director Cathryn Stephens, A.A.E. “The new equipment provides an improved customer experience, including touchless technology and faster self-serve options, while still offering personal service for our guests who need it.”

“It is always such a positive sign when an existing customer asks us to help them in bigger and better ways,” said Brian Wolff, CEO & President of Parker Technology. “We are grateful to be expanding our relationship with the City of Eugene by serving their airport customers. It is a testament to the strength of our integrated solution with FlashParking and the value of our call center services.”

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

CONTACT: Taylor Shook, Parker Technology, taylor.shook@helpmeparker.com

IPMI & Member News

Member News: Parker Technology’s Customer Service Solution Implemented in 72 Hours at Apt Development Group Facility

January 14, 2021 Rachel Yoka Leave a comment

Parker Technology’s Customer Service Solution Implemented in 72 Hours at Apt Development Group Facility

Indianapolis, IN — Parker Technology’s customer service solution is successfully providing live support for Water Street Parking, which serves an Apt Development Group luxury apartment building. The development group chose to implement the Parker Technology integrated FlashParking solution, and within 72 hours, it was live and fully-functional in the facility.

“The quick turnaround is a testament to the efficiency of our implementation team, and the quality of our FlashParking solution,” said Brian Wolff, Parker Technology President and CEO. “We are pleased to offer an implementation process that gets new clients the solution that they need as quickly as we can.”

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

CONTACT: Heidi Barker, Parker Technology, heidi.barker@helpmeparker.com

IPMI & Member News

Member News: City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages

November 6, 2020 Rachel Yoka Leave a comment

City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages

Indianapolis, IN — Parker Technology is now providing 24/7 customer support for three City of Billings, MT garages via the Parker Technology integrated FlashParking solution. The city sought out the solution to eliminate the need for internal staff to take calls, especially after-hours.

“Partnering with Parker Technology has been one of our best investments this year. Their customer service is exceptional,” said Tracy Scott, Parking Division Manager.

“We are thrilled that City of Billings chose our solution to serve their parking guests,” said Brian Wolff, Parker Technology President & CEO. “When their parking guests need help, our virtual ambassadors will provide customer support quickly, and in a socially distanced way, on the city’s behalf.”

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

IPMI & Member News

Member News: Parker Technology Announces Partnership with Access Professional Systems

October 6, 2020 Rachel Yoka Leave a comment

Parker Technology Announces Partnership with Access Professional Systems

Indianapolis, IN — Parker Technology is now partnering with Access Professional Systems (APS) to provide their customer base with a flexible customer service solution. The addition of Parker’s intercom call center service and corresponding software platform will resolve parking guests’ issues in the lane and provide customers real-time call performance data and recordings.

“The partnership between APS and Parker Technology is the perfect marriage between two industry-leading parking technologies,” said Brian Wolff, president of Parker Technology. “Parking owners and operators who use APS’s access and revenue control equipment will love the customer service benefits our technology offers.”

Customer support platforms can instantly connect parking guests to trained professionals who can solve problems related to paying for parking, or entering and exiting garages, which results in an improved customer experience, and more successful transactions. Each year, parkers across the US reach out to customer service professionals via call buttons at least 85 million times.

“We are excited to be partnering with Parker Technology to make customer support available on APS access control equipment,” said Chris Scheppmann, president of Access Professional Systems. “APS equipment is known for providing the simplest, most convenient automated parking equipment, and adding Parker Technology ensures that we will continue to provide the most customer-friendly parking experience.”

About Access Professional Systems

San Diego-based Access Professional Systems (APS) is a leading provider of parking technology. Founded in 1977 by Russell L. Scheppmann, APS has been providing comprehensive gate automation, access and revenue control, video surveillance, and parking guidance solutions for over 40 years. APS can be found online at https://www.accessprofessionals.com.

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

IPMI & Member News

Member News: Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities

October 2, 2020 Rachel Yoka Leave a comment

Peak Parking Adds Parker Technology’s Customer Service Solution to Two New Facilities

Indianapolis, IN — Parker Technology is successfully providing 24/7 customer support for eight Peak Parking garages across Dallas, TX, Austin, TX, Seattle, WA and Pacific Palisades, CA. Peak Parking has been a Parker Technology customer since November 2016, and most recently implemented Parker’s customer service solution in two Dallas, TX garages that serve a revamped uptown district with retail and office spaces.

Avarie Anderson, Corporate Operations Manager at Peak Parking said: “Parker Technology has been become an absolute necessity in all garages Peak Parking manages. Peak sees Parker as an extension of the team as they are reliable 100% of the time, proactive when it comes to potential issues and professional in their approach no matter the situation. They go above and beyond every day to make sure Peak’s customers have the best experience while still making all efforts to collect the necessary funds. Peak is grateful for the partnership and will continue using Parker at every location possible!”

In today’s increasingly automated parking industry, customer support platforms often provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the U.S. reach out to customer service professionals via call buttons at least 85 million times. This statistic is from the Parker Technology platform, which records and analyzes data about each call to determine which issues are most common and can help parking operators better manage their facilities.

About Peak Parking

Peak Parking is a parking operator based out of Austin, TX that is committed to the highest level of service for their clients and customers. Overseeing a variety of parking operations, Peak takes a creative and unique approach to achieving the best results under any circumstance. Tech-forward solutions combined with on the ground oversight allow Peak to generate maximum revenues while keeping operational costs low. ‘Whatever It Takes’ is every Peak employees’ title as a reminder that any team member will go above and beyond to get the job done.

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

CONTACT: Heidi Barker, Parker Technology, heidi.barker@helpmeparker.com

IPMI & Member News

Member News: City of Columbia, MO is Using Parker Technology’s Customer Service Solution

September 14, 2020 Rachel Yoka Leave a comment

City of Columbia, MO is Using Parker Technology’s Customer Service Solution

Indianapolis, IN — Parker Technology is successfully providing 24/7 customer support for six City of Columbia parking garages. With Parker’s cloud-based customer service platform, guests and visitors to the city can immediately reach a Parker Technology customer service representative if they experience problems when entering or exiting a garage. The Parker solution is active in a total of 30 lanes, providing instant access to customer service representatives.

“Partnering with Parker Technology has been invaluable to the early success of our new gate arm systems. Their ability to provide our customers with excellent assistance 24/7 has been crucial to our operation,” said James Faup, Parking Utility Supervisor at the City of Columbia.

In today’s increasingly automated parking industry, customer support platforms often provide the sole connection between parkers and trained professionals who can help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US reach out to customer service professionals via help buttons at least 85 million times. This statistic is from the Parker Technology platform, which records and analyzes data about each call to determine which issues are most common and can help municipalities better manage their operations.

“We are delighted that the City of Columbia chose us to serve their parking customers,” said Brian Wolff, President and CEO of Parker Technology. “Parking is the first and last impression for residents and visitors. When the city’s parking guests need help, we’ll be there to answer on their behalf, and get the customer on their way.”

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

CONTACT: Heidi Barker, Parker Technology heidi.barker@helpmeparker.com

IPMI & Member News

Member News: Parker Technology Announces 27 New Customer Service Agreements in Q2

July 22, 2020 Rachel Yoka Leave a comment

Indianapolis, IN—Parker Technology, the leading customer service platform for parking operators, signed 27 new deals in Q2. The new agreements include parking management companies across 13 states, in the following verticals: real estate, higher education, healthcare, and private operations.

“It’s telling that in a time when the entire parking industry is under unprecedented financial pressure, we’ve had so many customers vote with their scarce dollars to sign with us in the last three months,” said Brian Wolff, President & CEO of Parker Technology. “We are proud that our customers view our service as being essential to their operations in these challenging times.”

Parker will implement its industry-leading customer service solution at these 27 parking facilities, to provide virtual 24/7 call center support. When parking patrons have difficulty completing parking transactions, they can instantly reach one of Parker’s trained customer service professionals to resolve their issues quickly and efficiently. While operators’ costs and revenue remain uncertain, Parker’s solution helps them complete more successful transactions, and staff efficiently.

“We are excited to be partnering with Parker Technology in three new facilities, to provide the best possible customer service to our guests,” said Chuck Stills, Vice President of Operations for Platinum Parking. “In our increasingly automated parking industry, it’s more important than ever to deliver a human interaction when our guests need help. We’ve worked with Parker for several years now, and their service and technology platform are the best in the industry.”

About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

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CONTACT: Heidi Barker, Parker Technology heidi.barker@helpmeparker.com