Tag Archives: communication

Frontline Fridays: Key Components to Composing Effective Emails – June 23, 2020

Key Components to Composing Effective Emails

Review the potential benefits and detriments of email communication and explore ways to resolve issues and make effective connections with email recipients.

Instructor: Matt Penney

Limited to 25 registrants.  Registration coming soon.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Frontline Fridays: Key Components to Composing Effective Emails – June 5, 2020

Key Components to Composing Effective Emails

Review the potential benefits and detriments of email communication and explore ways to resolve issues and make effective connections with email recipients.

Instructor: Matt Penney

Limited to 25 registrants.  Registration coming soon.

$30 per attendee, or $75 for any three Frontline Friday sessions.

Are You Communicating Effectively?

By Jennifer I. Tougas, PhD, CAPP

Communication. It’s easy, right? After all, we live in the age of communication–digital connections, chats, email, texts, social media–all at our fingertips. Yet getting information into the hands of those who need it can be excruciatingly difficult. Ever have those “does the right hand know what the left hand is doing” moments? Despite our best efforts, they keep popping up and for some reason, this summer seems to be riddled with them: “What are the accommodations for this camp comping to campus?”  “What camp?”  Or, send a campus announcement that a parking lot is reserved for the weekend, but staff closes it at noon instead of end of business as planned.  Perhaps you have your own example to share.  It’s incredibly frustrating for all involved and creates a bad experience for customers, which makes the institution as a whole look bad.

High performing teams practice good communication. Good communication requires intent, attention, and vigilance. Who needs to know? This includes both internal and external customers. What do they need to know? When something is happening that directly affects them, they need to know what is happening and why. When do they need to know? Information needs to be provided with enough time to take action.

Are you experiencing “does the left hand know what the right hand is doing” moments?  If so, take a look at your communication practices to see if there’s room for improvement.

Jennifer I. Tougas, PhD, CAPP, is director of parking and transportation services at Western Kentucky University.

 

IPMI Webinar: To Email, Text or Meet? That is the Perpetual Question!

September 18, 2019 @ 2:00 pm3:00 pm EDT

Live Online Webcast: $35.00 for IPMI Members, $50.00 for Non-Members

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Description: Communication is tricky and finding the most effective media (email, phone, text, smoke signal) to share your messages is a constant challenge. Adding to the complexity is the ultimate project delivery method: design build, design bid build, construction manager at risk.

In this discussion, we will define and learn the communication strategies for each major delivery project method.

Objectives:

  • Learn different project delivery methods.
  • Learn communication nuances for each project delivery method.
  • Learn project communication protocols.

Presenter:

Jeremy Rocha, PE, is a parking consultant with WGI with more than 20 years of experience in parking, project management, engineering and planning. His focus at WGI is planning and project management. He has led multiple projects as design team project manager nationwide. As a representative of the parking industry, he is committed to making parking friendly and understandable.