Published: August 2025

By Todd Tucker and Michael Drow, PTMP

As digital payments surge in ungated parking environments, ensuring clarity, consistency, and compliance has become more vital than ever. This white paper outlines key best practices for parking operators and payment providers to prevent consumer confusion and mitigate legal risk. Core recommendations include aligning on-site signage and digital interfaces, transparently communicating all rates and fees, standardizing receipt and dispute processes, and adopting thoughtful enforcement policies. Drawing from lessons in adjacent industries, the authors emphasize that clear consumer communication, proper signage, and fair resolution procedures are not just operational niceties; they are legal necessities in today’s evolving parking landscape.