By Vanessa R. Cummings, PTMP
Who you gonna call? Parking Busters! Don’t you wish! But that’s who you may feel like calling when you have the occasional run-ins that take a lot out of you. As a parking administrator and a pastor, I know what it’s like to be on the frontline of someone else’s emotions. I have had to turn the other cheek a few times and pray.
As an administrator, I found my kindness sometimes wanting to take a backseat to what I saw as the customer’s shenanigans. Nothing would grate my nerves more than a customer who claimed they did not, or could not read signs posted, rules handed to them at the beginning of the year, or warnings given to them. Add to that some parents who felt their children were entitled to breaking the rules, and I really did want to call “Parking Busters.”
I learned over the years and through the process that someone had to keep a cool head and there was a reason I was in that position. It is those lessons I wanted to provide in The Frontline Struggle is Real! Article.
Remember your WHY. Why are you the person at the counter? What skills and gifts do you bring to the operation? Knowing your why and the skills and gifts you bring to your position will give you value and should motivate you to do your job well.
Find out more by checking out IPMI onsite training team member, Vanessa R. Cummings’ article, and reach out to her with any questions at Ms. V Consulting, LLC.
Vanessa R. Cummings, PTMP, is the CEO/Chief Consultant for Ms. V Consulting, LLC. Vanessa can be reached at parkingmsv@gmail.com.