On May 20, 2026, IPMI Hosted a Learning Lab session titled From Concept to Curbside: The Road to Curb Digitization and Ticket-by-Mail in Pittsburgh presented by gtechna.

 

Presenters:

Matt Jendrzejewski, PECP, Director of Enforcement & Meter Services, Pittsburgh Parking Authority

Sgt. James A. Olivieri, Senior Enforcement Advisor, gtechna

Ben Pisch, VP Clients and Markets NA, SenSen

Summary:
The International Parking and Mobility Institute hosted a Learning Lab on Pittsburgh’s rollout of curb digitization and ticket-by-mail technology, presented by gtechna. Matt Jendrzejewski, PECP, of the Pittsburgh Parking Authority outlined the city’s phased implementation, beginning with smart loading zones in 2021 and expanding to street cleaning enforcement by 2025. The session highlighted the importance of pilot programs, legislation, human review, and technology integration. Ben Pisch from Sensen explained how AI supports plate detection, rule enforcement, and occupancy analytics. Panelists also discussed technical challenges, compliance impacts, and revenue trends following implementation.

Key Takeaways from the Learning Lab Session:

Pittsburgh Parking Authority Ticket by Mail
Matt outlined Pittsburgh Parking Authority’s Ticket by Mail rollout, beginning with smart loading zones in 2017 and expanding to automated enforcement, stationary camera pilots, and street cleaning enforcement by 2025. The program saves officers up to six hours weekly and now uses 16 AI-equipped SenSen units, with all citations reviewed by human clerks for compliance and accuracy.

AI for Parking Enforcement
Ben explained how AI supports Pittsburgh’s growing enforcement operation by automating rule enforcement, reducing errors, filtering irrelevant data, and packaging evidence for court use. He also highlighted privacy protections and the value of enforcement data for analyzing occupancy, compliance, and curb usage trends.

Pittsburgh Ticket-by-Mail Program Implementation
James summarized key lessons from the rollout: start small, prioritize legislation and operations, ensure data accuracy, include human review, and maintain community support. He also emphasized the importance of curb data for future policy and infrastructure planning.

Ticketing and License Plate Detection
The team discussed how ticket-by-mail and windshield ticketing operate together to prevent duplicate citations and maintain flexibility. Ben detailed the plate detection system’s ability to capture difficult plate scenarios, while Matt noted that registration and improper plate violations are handled by city police.

Pittsburgh LPR Technology Implementation
Matt shared that Pittsburgh’s LPR system processes 2,500-3,000 citations daily and has improved compliance in monitored areas, despite initial public confusion over mailed citations. Ben noted that consistent enforcement can shift noncompliance patterns between areas, while added branding on mailers helps residents identify legitimate notices.

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