To celebrate the end of 2020 and kick off 2021 on a good note, we are offering five free gifts of education for you to use yourself and pass along.
First up in IPMI’s free holiday education series: revisit how authentic concern drives good business in this thought-provoking session from Brian Wolff of Parker Technology.
Delivering a great customer experience is hard. Patrons hold parking facilities’ customer experience to a world standard, where they compare against such excellent customer experiences as Disney World, Hilton Hotels, or Tiffany & Co. In this session, Brian illuminates the key ingredient for a quality customer experience- Authentic Concern. It’s when companies genuinely demonstrate care for customers, which leaves them feeling valued and cared for.
Download the session here and let us know what you think.