Vancouver, Canada – PayByPhone, the global leader in mobile parking payments, announces the appointment of Terri Butler-Lee as Global Director of Customer Experience and Support, effective immediately. Butler-Lee reports directly to Anthony Cashel, PayByPhone’s Chief Operating Officer.

Based in the UK, she is responsible for leading PayByPhone’s global customer service, care and support operations, driving seamless user journeys during the company’s next period of growth.

Cashel says, “Terri has the passion and innovative mindset to drive our global service operations forward, and we are delighted to welcome her to the team. She brings a wealth of digital transformation expertise to PayByPhone and has a proven track record of creating high-performing team cultures. As we continue to focus on operational excellence, this is an appointment our app users, city clients, and private parking operators will certainly see the benefit of.”

Butler-Lee adds, “I am thrilled to be joining PayByPhone at such an exciting stage of its growth journey. It is a privilege to lead the customer experience strategy for a company that actively simplifies everyday journeys for millions of people worldwide. I look forward to supporting a culture of operational excellence and continuing to enhance the digital customer experience as we innovate together.”

Butler-Lee joins PayByPhone following a highly successful decade-long tenure at UK-headquartered global fashion e-commerce giant ASOS, where she held a variety of senior leadership roles focused on digital customer care innovation, building brand loyalty and scaling cross-functional teams.

Her extensive career features over two decades of driving operational transformation, fostering inclusive corporate cultures and building scalable, digital-first support frameworks.

To learn more about PayByPhone, visit www.paybyphone.com. Follow PayByPhone on Facebook, Instagram and LinkedIn.

ABOUT PAYBYPHONE
PayByPhone is a global leader in mobile parking payments. We simplify the journeys for millions of people through our smart, intuitive mobile payment technology and exciting features. We work with over 1,350 cities and operators across the USA, Canada, UK, France, Germany, and Switzerland. More than 125 million drivers worldwide have downloaded the PayByPhone app to simplify their parking and vehicle payments to date. To discover how our products and services can elevate your mobility experience, please visit www.paybyphone.com

PayByPhone. We simplify your journey, so you can focus on what matters most.

Press contact:
Celine Borsberry
Communications Consultant
Indaba
celine@weareindaba.com
(+44) 207 692 4964