Member News: City of Eugene Airport is Now Using Parker Technology’s Customer Service Solution


City of Eugene Airport is Now Using Parker Technology’s Customer Service Solution

Parker Technology’s customer service solution is successfully providing live customer service support for City of Eugene Airport. Four pay-on-foot stations and 17 lanes now utilize Parker Technology’s integrated FlashParking solution.

“We are excited about our recent upgrades to our parking system,” said acting Airport Director Cathryn Stephens, A.A.E. “The new equipment provides an improved customer experience, including touchless technology and faster self-serve options, while still offering personal service for our guests who need it.”

“It is always such a positive sign when an existing customer asks us to help them in bigger and better ways,” said Brian Wolff, CEO & President of Parker Technology. “We are grateful to be expanding our relationship with the City of Eugene by serving their airport customers. It is a testament to the strength of our integrated solution with FlashParking and the value of our call center services.”

Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.


About Parker Technology

Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.

CONTACT: Taylor Shook, Parker Technology, taylor.shook@helpmeparker.com