Member News: City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
City of Billings Implements Parker Technology’s Customer Service Solution in Three Garages
Indianapolis, IN — Parker Technology is now providing 24/7 customer support for three City of Billings, MT garages via the Parker Technology integrated FlashParking solution. The city sought out the solution to eliminate the need for internal staff to take calls, especially after-hours.
“Partnering with Parker Technology has been one of our best investments this year. Their customer service is exceptional,” said Tracy Scott, Parking Division Manager.
“We are thrilled that City of Billings chose our solution to serve their parking guests,” said Brian Wolff, Parker Technology President & CEO. “When their parking guests need help, our virtual ambassadors will provide customer support quickly, and in a socially distanced way, on the city’s behalf.”
Parking patrons expect to enter and exit garages without interacting with staff, but when they call for help, they want it immediately. An intercom call solution can instantly connect parking guests to trained professionals who can guide them through a successful transaction. Each year, an estimated 85 million parking intercom calls are made in the U.S. This statistic is from the Parker Technology platform, which records and analyzes call data to help parking operators better manage their facilities.
About Parker Technology
Parker Technology is a software and services company that helps parking facilities provide an excellent customer experience, by resolving issues for parking guests when they fail in the face of automated payment kiosks. Parker’s patient, well-informed specialists virtually answer and resolve intercom calls 24/7 and is the only company in the parking industry that can deliver this service with face-to-face, two-way video communication. Putting this personal, human touch back into an automated situation enhances the customer experience, provides metrics to improve operational efficiencies, increases successful payments, and ensures customer service calls are answered. Learn more at www.helpmeparker.com.