Helping Staff Rise Above the Rudeness

We’re hearing it everywhere: rudeness, conflict, and confrontational behavior are on the rise, and parking and mobility professionals–especially on the frontline–are bearing the brunt. At best, a loud encounter with an angry person can leave a professional’s day dented. At worst, it can be dangerous.

It’s probably not realistic to expect this trend to end anytime soon; check out this Forum conversation from lots of industry professionals seeing the same, unfortunate things. But there are things managers can help their staff members learn to do to deflate and diffuse the situation. Cindy Campbell, IPMI’s senior training and development specialist, writes about them in this month’s Parking & Mobility magazine, drawing on her experiences visiting organizations around the U.S. the last few months. Read her thoughts on respect and why it’s so critical.