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Frontline Fundamentals: Using Emotional Intelligence in the Workplace. Presented by Tiffany Smith
September 22, 2020 @ 2:00 pm - 3:00 pm EDT
Free to IPMI members, pre-registration required.
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Using Emotional Intelligence in the Workplace
Tiffany Smith
This interactive session will review the importance of Emotional Intelligence (EI) in the workplace. As an employee of a public service organization, it is imperative that we recognize the value of “holding our tongues” and understanding the most appropriate ways we can share meaningful feedback without demotivating others. Topics will include understanding the impacts of learned behaviors and addressing the actions of others utilizing Emotional Intelligence, care and compassion.
Tiffany Smith is the Director of the Parking Authority of River City in Louisville Kentucky. She has worked for PARC for 24 years. She contributes her success as a leader to her exceptional staff, her focus on employee engagement and her commitment to superior customer service. Her operations include 15 garages, 3 surface lots and 4,800 on-street spaces. Her department was recently awarded the IPMI APO Accreditation with Distinction. She is a member of various boards and organizations and in her free time she enjoys playing tennis. She loves parking, people and living with a purpose.
