Tag Archives: webinar

IPMI On-Demand Webinar: Cracking the Code to Sustaining a Customer Service Culture

On-Demand Webinar Cost: $35.00 for IPMI Members, $85.00 for Non-Members

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In this webinar, the key tactics that can be used to sustain a customer service culture within your organization will be reviewed. The webinar will give you practical solutions to implement with limited time and dollars including: refresher training ideas, reward and recognition program options and mechanisms to create feedback channels with employees that can help to address common customer challenges proactively, so some customer service issues can be avoided altogether.
Objectives:

1. Recognize customer service program components that be motivating and effective within an organization’s workforce;

2. Implement tactics within their own operations to develop and sustain a customer service culture.

Presenter:
VICKI_PEROVicki Pero, SPHR
Marlyn Group clients ensuring Employee Training, and Organizational Development programs align with operational needs. Vicki has over seventeen years of experience in the parking industry. She is a member of the Green Parking Council Board of Directors, serving as Treasurer. She is also a member of IPMI, where she serves on the Education Development Committee.

IPI Webinar: Suicide in Parking Facilities: Prevention, Response and Recovery

IPMI is offering this webinar for free to all IPMI members through September 30, 2020 as part of our Stay Connected campaign to support our industry through the COVID-19 crisis. 

Normal Cost: On-Demand Webinar Fee: $35.00 for IPMI Members, $85.00 for Non-Members

 

A sad reality of the parking industry is that parking structures are sometimes used for suicides or suicide attempts. According to a 2016 IPI survey of members, half the organizations had experienced a suicide or suicide attempt at one of their parking facilities.

This archived webinar covers a wide range of topics, from installing physical barriers and signage that offers crisis line information to on-the-scene intervention and post-traumatic care for employees and witnesses. It also addresses how to effectively manage media attention that can unintentionally glamorize suicide with tragic consequences.

Join Gary Cudney, PE, of Carl Walker, Inc.; Jim Sayre, CAPP, of the University of Iowa; and Larry Cohen, CAPP, of the Lancaster Parking Authority, for this 60-minute webinar.

Objectives:

  • Understand the risks of suicide in parking structures
  • Learn suicide prevention methods, solutions, and costs, plus the potential costs of doing nothing
  • Glean knowledge from the University of Iowa’s parking structure safety barrier study

All CAPPs and potential CAPP candidates who register and participate will receive 1 point toward their CAPP recertification or CAPP application eligibility requirements.