Tag Archives: webinar

Are Flexible Work Arrangements the New TDM Tool?

Cartoon of man working from home, teleconferencing with colleagues.By Perry Eggleston, CAPP, DPA

Rahm Emanuel said, “You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do before.”

I started as executive director of UC Davis Transportation Services on January 2, 2020, and while I was still learning my way around the campus, the COVID crisis struck. The industry suddenly faced unprecedented difficulties that challenged the most senior mobility experts.

March 16 came and suddenly, there were discussions of campus closures, distance learning, and teleworking. Until that time, telework was a wish for many in the transportation industry but not considered plausible due to supervisor and management reluctance. Within a week, these discussions made campus-wide telework a reality. When this COVID thing lasted longer than a few weeks, the campus started to look at how we could use the lull to continue the momentum of flexible work arrangements (FWA–the term our campus now uses for telework and compressed work schedules), and our department pushed the campus to continue planning using them past the pandemic.

To address all the issues for making FWA an ongoing TDM strategy, I am co-chairing a university committee: “Reimagining the Workplace.” Stakeholders from human resources, technology, planning, safety and ergonomics, employee/union relations, communications, legal, and finance are all involved. The committee has already identified several advantages to FWA: recruiting the best talent, employee well-being, more campus space for students, and reducing traffic congestion and air pollution. However, there are challenges to be overcome to arrive at the advantages.

Join Ramon Zavala and me April 21 when we host the IPMI webinar, Teleworking: An Alternate Mobility Mode. We will look at what institutions should consider when creating their own FWA program and planning lessons learned.

Perry Eggleston, CAPP, DPA, is executive director, transportation services, at UC Davis. He and Ramon Zavala, the university’s transportation demand manager, will present on this topic during an IPMI webinar, April 21. Click here for details and to register.

IPMI Webinar: Teleworking: An Alternate Mobility Mode. Presented by Perry H. Eggleston, CAPP & Ramon Zavala University of California at Davis.

Teleworking: An Alternate Mobility Mode

Perry H. Eggleston, CAPP, DPA; Executive Director for Transportation Services; University of California at Davis

Ramon Zavala, Transportation Demand Manager, UC Davis Transportation Services

We are currently launching a new member portal. Please contact us at professionaldevelopment@parking-mobility.org to register.

Or purchase the entire 2021 professional development series bundle.


Rahm Emanuel said, “You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do before.”

Last year brought discussions of campus closures, telelearning, and teleworking. Within a week, these discussions were reality. When the awareness that this COVID thing would last longer than a few weeks, we started to look at how the lull could be used to keep the momentum of teleworking going as a demand-reduction tool.

To address all the issues for making teleworking an ongoing mobility strategy, we created a telework committee. Stakeholders from human resources, technology, safety and ergonomics, employee/union relations, communications, and finance. Transportation Services coordinates the committee, which will address the physical, legal, supervisory, and training issues and keep teleworking a viable mobility option into the future.

Attendees will:

  • Illustrate how teleworking is a mobility advantage.
  • Recognize the institutional needs of a teleworking program.
  • Detail best practices and measure the effectiveness of amnesty and relief programs for constituents and revenue recovery efforts.

Offers 1 CAPP Credit towards application or recertification.


Presenters:

Perry H. Eggleston, CAPP, DPA; Executive Director for Transportation Services; UC Davis Transportation Services

Perry Eggleston, CAPP, DPA, has more than 25 years’ experience developing, refining, and implementing mobility programs as an officer, supervisor, manager, director, consultant, and executive director. In his career, he has served organizations in California, Kentucky, New Jersey, and Texas. He is an active member of the IPMI and California Public Parking Association.

Ramon Zavala, Transportation Demand Manager, UC Davis Transportation Services

Ramon Zavala holds a bachelor’s degree in criminology from UC Irvine, where he began his work in transportation demand management. After seven years with UCI’s Transportation department, he transferred to UC Davis’ Transportation Services, where he manages the TDM program, transit relations, and overseeing the overseeing the bicycle program.

 

Register here.

 

 

 

 

Negative Online Reviews: To Respond or Not?

Stick figure man being punched by fist flying out of computer screenBy Melonie Curry, MBA

“That sign was not visible.” “I’ve never heard of that parking regulation.” “Why don’t you address real crimes?” “This is just a money grab by a corrupt government agency.”

Sound familiar? How many times a day do you hear these or similar comments? Receiving a parking citation is a very unpleasant experience for most. Now, they are empowered to write an immediate online review in the heat of the moment. They can freely express their frustration about the undeserved envelope on their windshield and give your organization the lowest rating possible. It won’t be long before the members of their social media network chime in.

It often seems futile to respond because the review is posted and the damage is done. How many people will read the review in future? The author’s frustration is understandable, and you cannot change that. But is what they posted accurate? Does it include misinformation?

You already have the negative review, so what do you have to lose? Take this opportunity to clear up any posted misinformation. It may be printed on the citation but make sure they are aware of their options to contest. Provide a link with refresher course on local parking regulations and help them avoid future citations.

Some will comment with further fury. Often, many comment, “Thank you.” They are surprised that someone actually responded and they feel heard. They may not give you a 5-star review but they will appreciate the effort and learn some important information on how to avoid future frustration.

Melonie Curry, MBA, is staff analyst with ParkHouston. She will present on “Using Social Listening to Improve Your Customer Service” during an IPMI webinar, Wednesday, March 17 (1 CAPP point). Click here for details and to register.

Online Instructor Led Learning: Wicked Problem Solving – May 13, 2021

REGISTER HERE.

You’ll notice that we have launched your new member portal.  If you have questions or need assistance, please contact info@parking-mobility.org


Non-Members may attend for a $300 registration fee.  NOT A MEMBER? JOIN TODAY.


Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

  • Learn about your approach to problem-solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.

This is a two-day course.  Offers 4 CAPP points or .4 CEU’s toward application or recertification.


Instructor:

Dr. Andrea Hornett

Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at George Washington University. She has more than a hundred presentations and peer-reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).

Online Instructor Led Course: Cybersecurity, August 17, 2021

Register here for this event. $150 for IPMI Members.


Non-Members may attend for a $300 registration fee. Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


This session will cover cybersecurity as it relates to the parking and mobility industry, including how a rapid shift to technology has created new opportunities for cyber criminals and vulnerabilities for our industry. In addition to covering compliance in general, attendees will discuss practical ways they can protect their businesses and institute healthy security processes and policies.

This aligns with content in Domain VI of the CAPP Exam Content Outline.

At the completion of this course you will be able to:

  • Discuss how, why, and where parking technology is vulnerable to cyber-attacks and criminals.
  • Recognize the important compliance landscape with credit cards and identity information and how it applies to our industry.
  • Examine practical policies, procedures, and practices you can put in place to protect your organization.

Offer 4 CAPP points or .4 CEUs towards application or recertification


Instructor:

Grant Dawson, Vice President of Information Technology, T2 Systems

Grant Dawson is Vice President of Information Technology for T2 Systems. Prior to T2, Grant worked in technology in both education and consulting. At T2, Grant’s teams are responsible for the security, performance, and availability of the company’s data centers and cloud environments that make up their SaaS solutions. He was part of TechPoint’s Tech 25 in Indiana and an Indy’s Best and Brightest Finalist.

Register here.

Online Instructor Led Learning: Wicked Problem Solving – October 21, 2021

 

 

Register here for this event. $150 for IPMI Members


Non-Members may attend for a $300 registration fee. Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided with wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

  • Learn about your approach to problem-solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.

This is a two-day course.  Offers 4 CAPP points or .4 CEU’s toward application or recertification.

For more information, contact professionaldevelopment@parking-mobility.org


Instructor:

Dr. Andrea Hornett

Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at George Washington University. She has more than a hundred presentations and peer-reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).

 

Register here.

Online Instructor Led Learning: Wicked Problem Solving – October 19, 2021

Register here for this event. $150 for IPMI Members


Non-Members may attend for a $300 registration fee. Click the register link above to attend as a non-member.  Need help logging in? Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


Wicked Problem Solving

In this intermediate-level course, industry leaders will be provided wicked problems and practice how to solve them. Learn what makes a problem wicked. The easy problems are solved, the ones left for executives are wicked.

Objectives:

  • Learn about your approach to problem-solving and those of others.
  • Practice identifying the three aspects that make a problem wicked and recognize steps on how to solve them.
  • Practice identifying wicked problems given current real-life scenarios that the industry is facing due to COVID-19.
  • Identify the people problems that impede solutions.

This is a two-day course.  Offers 4 CAPP points or .4 CEU’s toward application or recertification.

For more information, contact professionaldevelopment@parking-mobility.org


Instructor:

Dr. Andrea Hornett

Andrea Hornett taught strategy at Penn State and is retired from the business faculty at Temple University, Philadelphia, PA. Dr. Andy researched virtual teams at Xerox, earning her doctorate at George Washington University. She has more than a hundred presentations and peer-reviewed publications in organizational problem solving and learning, leadership, ethics, and knowledge transfer. In her extensive business career, she developed and consulted on global strategies and organizational solutions (e.g. DuPont Pharmaceuticals, The GAP, National Alliance of Business, Manufacturers’ Association of the Delaware Valley).

 

Register here.

IPMI Webinar: Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience. Presented by the Technology Committee and Nick Mazzenga


Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience

An IPMI Technology Committee Presentation

Offered by Nick Mazzenga, PE, Kimley-Horn

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Explore the state of the parking, transportation, and mobility industry’s efforts to create a seamless, frictionless, and contactless experience for customers and operators.  This session will define the concept of frictionless parking and multiple levels of integration, and examine case studies and applications for both on and off-street operations. Dive into the advantages and disadvantages of systems as well as current (and potential future) technologies and strategies to achieve more streamlined operations.

Attendees will:

  • Define frictionless parking and associated levels through case studies and applications.
  • Examine the advantages and disadvantages of strategies, applications, and current technology.
  • Discuss potential considerations for longer-term strategic and operational planning, as well as next steps for successful implementation.

Offers 1 CAPP Credit towards application or recertification.


Presented by:

Nick Mazzenga, Kimley-Horn and Associates, Inc.

Nick Mazzenga, P.E., is a parking technology consultant with Kimley-Horn. He serves on IPMI’s Technology Committee and is passionate about leveraging technology to improve transportation infrastructure. Nick earned bachelor’s and master’s degrees in civil engineering from the Virginia Military Institute and the University of Virginia, respectively. He also is an Eno Transportation Foundation Fellow. In his free time, Nick enjoys running and spending time with his family and beloved dog, aptly named “Parker.”

Register here.

 

 

 

 

Online Instructor Led Course: Analysis and Application of Technology, March 11, 2021

 

Register here for this event.  $150 for IPMI Members.

This course is a two-day course. March 9 and 11.


Non-Members may attend for a $250 registration fee. Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


This course is about the development and introduction of new technology in all aspects of our lives that are happening at a pace never experienced before. This is certainly true in how we manage and conduct business in the parking and mobility sector. In this session we will discuss new and emerging technologies, the associated advantages and disadvantages, factors to be determined when considering implementing technology, and what constitutes a successful implementation. This aligns with content in Domain VI of the CAPP Exam Content Outline.

At the completion of this course you will be able to:

  • Evaluate new technology to become a ‘smart consumer’.
  • Recite your business model including how new technology fits into your organization.
  • Determine a need before selecting a solution.
  • Craft an effective plan for the consideration and implementation of technology.

Offer 4 CAPP points or .4 CEUs towards application or recertification


Instructor:

Tom Wunk, CAPP

Tom was Vice President of Sales Engineering PARCS Solutions for T2 Systems and has been in the parking control industry since 1973. He is a Certified Administrator of Public Parking. A product of the State University of New York system, he has developed and provided training presentations for the IPMI, ASIS, PIE, and the AAAE. He is a member of the IPMI Technology Committee, the IPMI Educational Committee, the Smart Card Alliance, and the EMV Migration Forum.

Register here.

IPMI Webinar: PARCS Replacement and Implementing the Latest Technologies – A Case Study of the American Dream project in New Jersey

  • IPMI Member Rate: $35 per webinar, live or on-demand.
  • IPMI Members Bundle: Buy 3 Webinars, get the 4th Webinar Free. Contact professionaldevelopment@parking-mobility.org for additional details.
  • Non Member Rate: $85 per webinar.

Description:

The American Dream is a retail/dining/entertainment development featuring an indoor amusement and water park, indoor snow-skiing slope, and a high-end retail mall; including 10,000 spaces, 72 lanes of equipment, and 56 Pay-on-Foot machines.

The PARCS included E-Z-Pass Integration, Pay-On-Foot, License-Plate-Recognition, QR/Barcode, PCI-P2PE Credit Cards, touch-screen displays, mobile app integrations, online reservations, and fully on-line analytics and reporting features.

Join us for this informative webinar presentation, as we discuss the RFP, selection, and installation process.

 

Objectives:

  • Investigate the latest parking technologies to enhance the customer experience.
  • Learn about the RFP and selection process.
  • Understand the best practices and lessons learned during the installation and implementation process.

 

Geoffrey Posluszny is a consultant with Walker Consultants and specializes in Parking Access and Revenue Control Systems, Automated Parking Systems, and planning studies and evaluations.  Geoff is  a member of the International Parking and Mobility Institute as well as two regional associations. During his time at Walker, Geoff has consulted on numerous PARCS and APGS specifications, procurements, and contract administration projects.