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SERVING MULTIPLE MASTERS

SERVING MULTIPLE MASTERS

How incorporating nine parking best practices boosted a new garage at Cal Poly San Luis Obispo

Long gone are the days when the drab, utilitarian dorm room sized for a sardine was a rite of passage for an incoming freshman at a college campus. Today’s college student is looking for an interactive, amenity-driven lifestyle that goes beyond academics. Universities are listening and with good reason: Multiple studies, including one by University of California, Los Angeles’ Higher Education Research Institute, have found that students who live on campus have higher graduation rates than those who do not. From state-of-the-art facilities to high-quality student housing, today’s higher education institutions are exploring innovative ways to offer students a more multi-faceted, compelling community environment that not only appeals to the modern student but also positions him or her for greater success.

Buried within this trend is a chronic issue nearly all college campuses face: supporting new growth with efficient parking. Parking for higher education has always been a limited resource, and new construction inevitably consumes existing lots. Therefore, maintaining well-integrated parking is critical to the success of this ongoing campus transformation.

Cal Poly San Luis Obispo is among the plethora of universities investing in new infrastructure that follows this trend. Currently under construction, the new Student Housing South residential community was envisioned to support the university’s strategic vision to create a vibrant residential campus that connects academic and social lives while enhancing student success. The complex, which will include new dormitories and amenities, will be built on an existing parking lot. Watry Design, Inc. was selected to design a parking structure that would support the project and integrate it with the environment. Among the responsibilities assigned was to ensure that the design followed best parking practices for higher education.

Watry’s goal was to design a parking structure the university could be proud of. It’s about a lot more than just providing parking. To successfully integrate parking, we take into consideration the context of the site from an architectural standpoint as well as walkability. What are the needs of the various user groups? How can we help meet sustainability goals?

From sustainability to modal integration and security, the education parking best practices that follow are designed to address every area of parking as it specifically relates to the needs of higher education. How does your campus parking stack up?

Understand Campus User Groups
A successful parking design requires a thorough understanding of the various user groups on campus. Faculty, students, and special-event parkers all have different needs and use patterns that vary depending on day of the week and time of day. The Cal Poly structure is intended to serve multiple user groups that include administration and visitors in addition to students and faculty, which the design takes into account. The garage provides two-way vehicle circulation with 90-degree parking in a two-column bay configuration. In other words, the Cal Poly structure offers an intuitive route through the garage with parking stalls that are easy to get into and out of. Stair and elevator core locations are easy to locate, whether a patron is a frequent user or first-time visitor.

Consider the Context of the Site
It is important to understand the relationship between a site and its adjacencies to design an effective parking solution. Beyond its effect on the architectural design, this understanding is a driver in determining the physical location of parking within the site. Considerations such as access to and egress from the site, capacity of surrounding streets, and the effects structured parking will have on traffic patterns factored into the design-build team’s decision to locate the garage away from student housing. The Cal Poly site is arranged so that the student housing and ancillary buildings face Grand Avenue, a major circulation road on campus that serves all forms of traffic: private vehicle, pedestrian, and public transit. While creating easy access for all modes of transportation via a rear vehicle circulation road off Grand Avenue, locating the parking structure entry and exit at the rear of the site places prominence on the student housing buildings.

Integrate Modes and Mitigate Conflicts
For education parking to be successful, a network of safe, direct, and attractively landscaped pedestrian and bike paths must connect the various areas of campus. Possibly the biggest challenges in developing these paths are the potential conflicts between pedestrians, bikes, autos, shuttles, and other modes of transit. It is important to protect pedestrians and other modes from more danger-ous modes. In addition, each mode is more efficient when effective design isolates and separates from the others. For example, a pedestrian walkway should be protected from vehicles with bollards or landscaping wherever possible. In the case of Cal Poly, the design team was able to utilize the unique hillside grading of the site to avoid pedestrian and vehicular conflicts. Vehicle entry and exit are located away from the student housing central core at a lower level elevation, while pedestrians head to their destinations via upper grade exits at the opposite side of the structure. This configuration eliminates the conflicts created when pedestrian and vehicle circulation routes cross each other.

Explore Mixed-Use
As campuses densify, combining mixed uses, such as a sports field or other campus facilities, can play an important role in creating a more secure, lively environment. As mentioned above, Cal Poly is incorporating this best practice by wrapping three sides of the parking structure with ancillary functions, such as a small café, community room, and welcome center. This not only integrates the parking structure more effectively into its surroundings but also supports the university’s mission to position its students for higher success by creating a rich, amenity-laden experience that fosters greater connectivity and engagement.

Develop a Parking Management Plan
Every campus needs a comprehensive parking management plan to address peak parking demand periods. University parking facilities are typically at capacity or beyond at the beginning of every quarter or semester and during special events. This results in using 100 percent or more of the parking resources. Having a plan in place to deal with these situations will improve the parking experience for all users. Cal Poly currently has in place a parking management plan, which will be critical for the new parking structure due to its proximity to other buildings, such as the Performing Arts Center.

Connect with Transit
Parking should form a connection point with other modes of transportation. For example, shuttle and bus stops can be incorporated or kiosks providing their location can be integrated. Ample bike parking should be provided. Student Housing South was designed to encourage alternate modes of transportation, from bike racks within proximity of the parking structure and throughout the project to a plentiful network of sidewalks that guide users to their destinations once they leave the garage. There are four bus transit stations within a half-mile of the parking structure that can be utilized to further travel around the campus and San Luis Obispo. In addition, infrastructure is being provided at 15 parking stalls to accommodate future electric vehicle charging stations.

Design with Sustainability in Mind
Sustainable parking design best practices should be incorporated into each solution. Universities can utilize the United States Green Building Council’s Parksmart Certification as a guideline and even achieve certification without adding significant cost to the project. From vegetated swales for stormwater management to LED lighting to the incorporation of renewable energy sources, such as solar panels and geothermal loops, these measures illustrate a campus’s commitment to sustainability. The Cal Poly structure is incorporating a photovoltatic array on the roof level. This will not only help provide additional power but will also reduce the heat island effect of the roof deck. Additional sustainable features that have been integrated into the design are LED lighting and recycled content in building materials.

Incorporate Appropriate Security
Security is a prime concern in all parking structure environments but especially on campuses. Passive security or crime prevention through environmental design (CPTED; see the March 2016 issue of The Parking Professional for more), such as glass-backed elevators, open stairwells, and the elimination of hiding spots behind walls, can be very effective at deterring crime. In addition, active security measures should be considered based on location, such as code blue emergency phones and a video surveillance system. Security features integrated into the design at Cal Poly include stairwells that are open to the garage’s interior; increased visibility gained by eliminating columns that can obstruct views and create hiding places; and installation of of code blue emergency phones.

Provide Clear Wayfinding
Clear wayfinding is a requirement for all campus environments. Informational kiosks and plentiful signage should aid users not only in reaching their destinations but also on return. For example, the elevator and stair towers of a parking structure serve as powerful wayfinding elements. The Cal Poly parking structure provides clear views of the stairs and elevators from any point in the structure, making wayfinding easy and intuitive for both new users and those already familiar with the layout.

By designing well-integrated parking into a campus project, universities can effectively continue to expand and meet the evolving needs of students, faculty, and visitors without sacrificing what is already a scarce resource on nearly every college campus across the country.

MICHAEL PENDERGRASS, AIA, LEED AP, is Watry Design’s associate principal. He can be reached at mpendergrass@watrydesign.com

TPP-2016-10-Serving Multiple Masters

 

BEAUTY AND A FUNCTIONAL BEAST

BEAUTY AND A FUNCTIONAL BEAST

Form and function meet in Sarasota’s State Street Parking Garage

When Sarasota, Fla.’s city planners decided to develop a new parking structure, they saw it as an essential element of the city’s drive to promote economic growth. In fact, the city’s downtown parking master plan is largely designed to enhance the vitality of downtown development by encouraging visitors and employees of local businesses to park in centrally located garages and lots and use pedestrian ways to reach their ultimate destinations. The six-story, 397-space State Street Parking Garage is the second of a series of parking facilities planned for downtown Sarasota.

Ultimately, the parking master plan will provide city planners the flexibility to re-align or reduce the number of on-street parking spaces to increase sidewalk widths and pedestrian activity areas. Also, by centralizing parking, the plan minimizes the amount of parking area businesses need to develop to meet their needs. As a result, developers and building owners can focus their development investments on creating income-producing commercial and residential space rather than parking. In addition to supporting local businesses, this element of the parking master plan is also leading to the development of lower, more attractive, and more functional buildings.

Sarasota’s plan provides a terrific example of how strategic parking planning can help make cities more walkable, business-friendly, and congestion-free. In addition to providing wider sidewalks for pedestrians, the city’s plan also increases and improves landscaping downtown, provides new benches for visitors, and permits restaurants to provide outdoor services on the newly widened sidewalks.

Safe, More Convenient Parking In light of the important role parking is to play in Sarasota’s downtown plan, the primary goal of designers was to create a facility parkers would want to use. This was no small feat, considering the site’s small footprint. The site’s depth of just 105 feet with a 20-foot-wide alley created a significant design challenge. Not only did designers need to create a functional, parker-friendly facility on this small footprint, but they had to do so in a way that would support the development of a planned multi-level office or residential liner building that will be built on an adjacent site to the west of the garage. The design also needed to accommodate a 58,000 gallon stormwater detention vault, which was ultimately tucked under the ramp at ground level.

Finally, the design needed to accommodate the future implementation of a renewable energy program. To this end, the project’s parking consultants from Walker Parking included in the design the necessary infrastructure for the future installation of a photovoltaic system above the top parking level.

The functional design resulted in a two-bay-wide, six-level-high, single-threaded helix structure with parking on one flat bay and one ramped bay. With the exception of two spaces at ground level, that are compliant with the Americans with Disabilities Act, all 397 spaces are provided on the elevated floors and provide parking for visitors and employees of local downtown businesses. The deck’s footprint is 298 feet by 105 feet, and site boundary constraints resulted in only one row of parking being included at the ramps. The garage’s columns are typically spaced at 24 feet on center, with 48 feet at the end of bays. The north parking bay is 60 feet wide, and the south ramp bay is 45 feet wide.

Traffic flow is always a challenge in such small footprints. The consultant was able to achieve two-way flow with 9-foot by 18-foot, 90-degree stalls. These dimensions permit safe and convenient traffic flow combined with convenient parking. The typical floor-to-floor height is 10 feet, six inches, except at the ground level, which is 17 feet high to accommodate the 14,000-square-foot ground-level retail shell with a loading dock at the back of the structure. The 10-foot-high ceilings on the parking levels offer a more comfortable, customer-friendly parking experience while enhancing safety by improving visibility throughout the structure.

Access to the garage from State Street on the north is provided by an entry/exit on the east end of the deck. A second entry/exit on the east end is provided from Ringling Boulevard to the south through a 150-foot-long, two-way driveway to the garage. This driveway also
provides access to the alley bordering the south side of the structure, allowing access to the loading dock and utilities beneath the ramp. To allow tight turns for large trucks into the alley, traffic flow in the alley is one way, from east to west.

Pedestrian flow was also an essential design element. To provide the safest and most convenient experience, pedestrians are directed to two separate elevator and stair towers, one at the northwest corner of the deck and the other on the north side near the State Street entrance.

Two final design elements revolved around lighting and security. When it came to lighting, the primary focus of the electrical design was energy efficiency. Designers selected LED light fixtures arranged in locations to provide good light uniformity, exceeding Illuminating Engineering Society standards and providing a safer, more customer-friendly, and more energy-efficient experience. A lighting control system comprised of timers and photo cells further enhances energy efficiency by permitting parking operators to tailor lighting requirements around peak utilization and other considerations. The electrical system is backed up by an uninterrupted power system that provides energy for the emergency lights, and additional safety features include a surge protection system, emergency phone assistance stations, and an elevator recall system.

The electrical design also supports the city’s goal of promoting sustainable energy use with the addition of four electric vehicle charging stations. These stations are located near the northwest stair and elevator tower at the second level.

Security was an equally important design consideration. Passive security features include open stair towers with emergency phones. In addition, the interior of the deck, the stair towers, and the ground-level perimeter are well-illuminated to improve visibility throughout the facility. The design also includes infrastructure to permit future expansion of security elements, including the installation of a conduit for future security cameras at the lobbies of the stair elevator towers and multiple locations throughout the deck.

Tampa-based general contracting firm A.D. Morgan oversaw the construction of the garage, working closely with the development team, the city, and neighboring businesses. The garage structure is cast-in-place post-tensioned slabs, beams, and girders supported on a drilled shaft foundation system. The ground level is slab-on-grade construction placed on compacted fill. The structure’s stair and elevator towers are cast-in-place with conventionally reinforced walls, slabs, and beams with a structural steel gable-framed roof.

Form Meets Function
The State Street Garage’s architecture was a key element of its design. Because of its central downtown location, the garage needed to be attractive as well as functional. As a Sarasota-based architect, Harvard Jolly Architects was intimately familiar with the character of downtown Sarasota and able to design a structure that fits seamlessly—and beautifully—with its neighbors.

The garage’s attractive design presents the classical look of a residential apartment building that perfectly complements the surrounding buildings. The primary north facade along State Street is expressed with precast architectural panels with accented bands around window openings and 12-inch-deep sill ledges with dentils.

The main vehicle entry from State Street is the garage’s architectural focal point. It features precast architectural panels with arches and articulated stone veneers at vehicle and pedestrian entrances. Column panels with column capitals and bases are set in front of the precast panels. The east end of the building is block infill between the horizontal cast-in-place beams, and the east face has a stucco finish with custom foam shapes with polyurethane hard coat for columns, capitals, window surrounds, and cornices. The west elevation of the garage is masonry block infill panels between horizontal cast-in-place beams and vertical columns with no openings or trim to abut the future adjacent liner building.

The structure’s ground floor is designed to house future retail establishments, and the exterior architecture is designed to appeal to customers of these establishments while complementing the rest of the building. Continuous glazing along the ground floor and a combination of canopies and brick pavers for sidewalks with landscaping achieve a presentation that’s accessible and welcoming for pedestrians.

A final architectural accent is provided through landscape architecture. The design, which was  created by Sarasota-based David Johnston Architects, features a combination of palm trees,  shrubs, and deciduous trees to provide an attractive, welcoming environment outside of the parking facility.

Well-Earned Recognition
The State Street Garage has been well-received locally and is already considered a Sarasota landmark. It has also achieved wider recognition, having won two awards from the Florida Parking Association (FPA): the 2015 FPA Award of Merit for Parking Structure Architecture and the 2015 Award of Merit for Parking Structure Design.

BILL SMITH, APR, is principal of Smith-Phillips Strategic Communications. He can be reached at bsmith@smith-phillips.com or 603.491.4280

TPP-2016-10-Beauty and a Functional Beast

 

 

UNDER THE DUNES

UNDER THE DUNES

One-of-a-kind Dutch parking garage named its country’s Building of the Year.

The Royal Institute of Dutch Architects received 125 submissions for its 2016 Building of the Year. The juried contest sees hot competition from all facets of building design, so when the winner was a parking garage, people sat up and took notice. A parking garage? Building of the year for an entire country? You bet—and wait until you lay eyes on it. The underground garage in the small beach town of Katwijk aan Zee is part of a larger effort to protect the village from rising sea levels. That 70-million-euro plan put into play a “dike-in-dune” concept, which buries a wall—and a parking garage—under manmade dunes that look and feel just like the real thing. The two-pronged approach helps protect the town from rising water as waves hit the dunes and their embedded walls and allows the beach to remain a main community focus.

Under the dunes is a garage that was designed to serve the many tourists who visit the town’s sandy shores. The garage is nearly invisible; it was embedded into the surrounding dune environment in a way that was very carefully and deliberately respectful. Those in the know, including Fast Company, call it “incognito architecture,” and it works particularly well for the oblong parking structure. The garage offers plenty of parking for visitors, innovative lighting and design, and lines that led the competition jury to call it an “exceptionally beautiful object” and “virtually flawless.”

The garage was commissioned by the Municipality of Katwijk and designed by architects Royal HaskoningDHV. It contains 663 parking spaces and is largely hidden inside the town’s dunes, which were rebuilt as part of the greater conservation project. By locating most of the parking underneath the natural landscape, architects achieved their goal of strengthening the relationship between the beach and the neighboring village. The organic shape of the dunes was also used to create natural entrances and exits to the structure, easing wayfinding and orientation for drivers and pedestrians, and offer lots of natural light inside. At night, emergency exit lights create beautiful beacons along the shoreline.

Interior lighting and color was used to orient users inside the garage, which is long. Icons were also used in wayfinding for both drivers and pedestrians.

Residents of the town were hesitant when they first heard about the project, but embraced it whole-heartedly when they saw the final results. “People love it,” says Richard van den Brule, MSc, head of the architectural department at Royal HaskoningDHV. He notes that the garage was not only Building of the Year but also won the people’s choice award and an award for best public space.

“For us as a team, the results are really satisfying,” he continues. “During the design and construction stages, we already had a feeling this was going to be a very special project. Now it has become a benchmark for integrated design projects and governance, it’s won several awards, and it’s been published in media around the world.”

GOING UP

GOING UPGoing Up

Villanova University expands a garage skyward, increasing capacity and campus visibility.

By William F. Kavanagh, AIA, NCARB

As part of the Campus Master Plan implementation at Villanova University, outside Philadelphia, Pa., there was a need for additional parking on campus. Phase 1 consisted of the creation of new surface parking lots and the vertical expansion of the Saint Augustine Center (SAC) garage by two additional levels. Upon their completion, the parking spaces from the existing Pike surface lot were relocated to allow for Phase 2, a new 1,300-space parking garage, to commence. When the Pike Garage is complete, the existing Lancaster Avenue parking lot will be replaced with new residence halls for 1,135 upperclass, undergraduate students. Finally, Phase 4 of the plan will be the construction of a new performing arts center beside the new Pike Parking Garage.

The existing SAC garage, with a capacity of 270 spaces, was increased to 493 spaces during its vertical expansion. This resulted in a net gain of 223 spaces for the university. The original precast concrete garage consisted of two levels: grade plus a supported level. Because the garage is recessed into the sloped site, each flat parking level is accessed directly from grade and not via a ramp.

Challenges
The many challenges associated with this vertical expansion of the existing precast parking garage included:

  • Providing new shear walls for the lateral stability of the taller, vertically expanded garage.
  • Integrating a new access-ramp connection between the existing and new parking levels.
  • Adding a new elevator and new pedestrian bridge for improved accessibility.
  • Enhancing the architectural appearance of the expanded garage.
  • Guaranteeing crane access around garage perimeter on a tight site.
  • Maintaining an aggressive construction schedule.

Design Solutions
The original garage was designed in the early 1990s with reserve capacity to be expanded by one level in the future. An analysis of the existing foundations by the structural engineer and the geotechnical engineer found that a two-level vertical expansion was possible. However, the original design did not provide adequate lateral support for such a two-level vertical expansion. The lateral design criteria had become more stringent under subsequent editions of the building code. New cast-in-place concrete shear walls had to be inserted into the existing precast garage. This required excavation for new shear wall foundations within the existing garage footprint. Micro piles were selected due to the
low overhead working clearances beneath the existing garage floor. In addition, holes had to be cut into the existing floor of precast double tees to allow for shear wall continuity up to the new floors. The cast-in-place shear walls were tied into the existing double tees of the existing supported floor. New precast shear walls were installed on top of this as part of the new precast superstructure of the expansion above.

A new internal ramp was required for accessing the two new upper levels from the existing supported level of the garage. Galvanized steel framing, cast-in-place concrete, and special precast detailing were required to provide a smooth transition between the new and existing garage portions. The initial ramp from the existing flat double tee floor was a speed ramp without parking before transitioning to a lesser sloped ramp with parking.

An elevator and a pedestrian bridge were added at opposite ends of the expanded parking garage. The elevator was provided to allow for accessibility to all floors. The elevator shaft was carefully inserted into an opening in the existing garage that previously accommodated a stair. Careful design and detailing as well as some underpinning of an existing retaining wall at the elevator pit allowed for the elevator to be accommodated within the existing garage footprint without the expense of an external elevator tower. The pedestrian bridge connected the new third level with the adjacent grade for a better and more convenient connection to the heart of the Villanova campus. The bridge spanned
over the sloping site.

Fitting In
The architectural design of the newly expanded parking garage was important to the university. The size of the original two-level garage was obscured by the sloping site and landscaping. The perceived mass of the new expanded garage was much greater and required appropriate architectural detailing to break down its scale and blend more contextually with the campus. Keeping with the collegiate gothic style prevalent on campus, buttressed shaped column covers with integral stone veneer cast into the precast were provided. They provide a three-dimensional quality to the facades, helping to break down the scale of the building. Stone veneer was also added to the shear walls at the ends of the garage. The difference architecturally between the original and the vertically expanded garage is very pronounced and has been well-received by the university’s community.

Sufficient crane access around the perimeter of a garage is essential for a vertical expansion with precast concrete. Typically, for new precast garage construction, a large crawler crane erects the building from within the garage footprint. This allows for the crane to get very close to the structure during erection. With a vertical precast expansion, the crane has to be on the perimeter and reach over the existing garage for erection of the expansion. Instead of a crawler crane, a very large, wheeled, mobile hydraulic crane—a Grove GMK7550, 550-ton capacity crane—was utilized. This crane was required to erect the precast expansion from two opposite sides of the garage. The greater mobility of the wheeled crane versus a crawler crane was beneficial for this reason. Additional site constraints that affected the construction of the expansion included the sloping site, existing trees, and the adjacent railroad tracks. The sloping site resulted in increasing the distance between the road where the crane was located and the garage itself. The longer distance required a bigger crane with a longer reach and lifting capacity. Several trees were removed to allow room for the crane to swing its loads into place during erection. A couple of very large trees were required to remain and required special means and methods to work around.

Finally, the proximity to the adjacent rail lines required special approvals.

An aggressive construction schedule was specially tailored to minimize disruption to the campus and its academic calendar. The faculty and staff who utilized the original garage were displaced during the construction of the vertical expansion. The time the entire garage was closed was reduced by installing the foundations for the vertical expansion with partial closures of just the required immediate area. Also, the use of precast allowed for the schedule to be compressed further. The precast elements were fabricated offsite at the same time the foundations were being installed.

Conclusion
Vertical expansions of existing garages are inherently more complicated than that of new construction. Combining the existing construction with the new expansion required careful coordination. As a result, the construction costs are usually greater for a vertical garage expansion than that of a new garage. However, sometimes building upon an existing asset has the greatest outcome, where the resultant garage is better than the sum of its parts.

WILLIAM F. KAVANAGH, AIA, NCARB, is director of parking design for The Harman Group, Inc. He can be reached at bkavanagh@harmangroup.com.

TPP-2016-08-Going Up

PARKSMART FAQ: A PRIMER ON THE GROUNDBREAKING GARAGE CERTIFICATION ROGRAM

PARKSMART FAQ: A PRIMER ON THE GROUNDBREAKING GARAGE CERTIFICATION Parksmart FAQ: A Primer on the groundbreaking garage certification programPROGRAM

By Rachel Yoka, CAPP, LEED AP BD+C

What is Parksmart? Parksmart (formerly Green Garage Certification) is the only sustainability rating system designed for parking structures, featuring parking and transportation-specific measures that address the unique challenges and opportunities to increase efficiency and sustainability in this distinct building type.

What Happened to Green Garage Certification?
Originally developed and launched by the Green Parking Council, Green Garage Certification was rebranded Parksmart under the aegis of Green Business Certification, Inc. (GBCI), the certification arm of the United States Green Building Council (USGBC). GBCI acquired the program effective January 2016 and added the Parksmart Certification to its complement of sustainability ratings systems, including the LEED family of certifications for buildings, renovations, existing buildings, and neighborhoods.

What Is the Role of the Parksmart Advisor?
Parksmart Advisors are trained by IPI, in coordination with GBCI, to offer specialized  consulting services to clients and organizations pursuing Parksmart Certification for parking structures. The Parksmart Advisor serves as a guide and technical expert on the program. Although Parksmart Advisors are not required for Parksmart Certification submissions, their training and experience with the program will benefit both the certification process as well as the sustainability decisions and improvements made to parking structures in pursuit of certification.

How Do I Become a Parksmart Advisor?
Individuals who successfully complete the training program receive a certificate and are listed as approved advisors by GBCI. The training is currently offered in a full-day, face-to-face professional development class that includes scenarios and application of measures
in a case-study format, as well as an assessment at the conclusion of the training. IPI is currently collaborating with GBCI to develop an online, blended-learning format for the Parksmart Advisor Training, allowing anyone to take the class during a set period of time online with an instructor. This training program will be available in early 2017.

How Is the Certification Organized?
Parksmart Certification is arranged in four major categories: management, programs, technology and structure design, and innovation. Each of the four areas contains individual measures that are scored on a point basis to offer varying levels of certification under the program. Currently, there are no required measures in the rating system.

Does the Program Address New Construction and Renovation?
Certification is available to both new and previously constructed parking structures. Currently, all garages follow the same standard. Additional detail on these classifications is available in the Guide to Parksmart Certification.

How Does Parksmart Certification Relate to IPI’s Sustainability Framework?
IPI’s Sustainability Framework provides seven primary objectives that advance sustainability goals and the parking profession. These seven objectives are complemented by 10 action items for IPI as an organization.

The Framework reinforces the certification, stating our intention to “increase education and information sharing and promote the use of rating systems and benchmarking tools such as the Parksmart Program for new and existing parking assets.” The Framework
sets objectives and strategic direction for the parking industry but does provide specific guidance on how to increase efficiency and sustainability. The Parksmart Standard provides specific, detailed operational guidance and best practices for every parking facility, regardless of whether certification is pursued.

What Are Some of the Criteria Addressed by Parksmart?
The management section contains 16 measures totaling 90 points and includes parking pricing, shared parking, proactive operational maintenance, and building systems commissioning. The programs area contains 13 measures totaling 64 points and includes wayfinding systems, traffic flow plan, carshare program, rideshare program, low-emitting and fuel-efficient vehicles, alternative-fuel vehicles, alternative-fuel fleet vehicles, bicycle parking, and bicycle sharing/rental. The largest section, technology and structure design, contains 18 measures totaling 88 points: HVAC systems—occupied spaces, ventilation systems—parking decks, lighting controls, energy-efficient lighting system, and design for durability. The innovation section includes a single measure focused on including new technologies, best practices, and unique ideas to the program. It also allows points to be applied to those projects that successfully and significantly exceed certification benchmarks.

What Resources Are Available to Support the Parksmart program?

  • The Parksmart Certification Standard, which is available in the USGBC online store, serves as the primary reference for certification and contains detailed information on measures, objectives, point values, compliance paths, and documentation requirements.
  • The Guide to Parksmart Certification is the companion document to the Standard. Available for free download, this document introduces the structure of the program, includes eligibility, certification levels, and basic guidance on pursuing certification.
  • The Parksmart Documentation Package contains the technical revisions to the certification program that have been added since the launch in 2015. The revisions offer clarification and revised compliance paths for select measures.
  • The Parksmart scorecard serves as a working document for applicants and Parksmart Advisors to track progress toward certification.
  • The Parking Professional magazine highlights structures that have achieved certification in the parking.org Resource Center.

Contact parksmart@gbci.org to register a project. For more information, visit gbci.org/certification.

What Does the Transition to USGBC Mean for Parking Professionals?
With the acquisition of the program by GBCI, the Parksmart program gains significant resources to expand and promote certification, as well as advance the content of the program through innovation and collaboration. Similar to the LEED rating systems, the next version of Parksmart will refine the program and the specific measures, raising the bar for the entire industry. Parking professionals now have an industry-specific program to certify their structures, with enhanced visibility, awareness, and recognition for their sustainability achievements.

TPP-2016-08-Parksmart FAQ

RACHEL YOKA, CAPP, LEED AP, BD+C, is IPI’s vice president for program development. She can be reached at yoka@parking.org.

A New Home Base

by Rachel Yoka, CAPP, LEED AP 

IPI builds a new website for members and the parking community.

IPI has a new online look, but our new website is far more than just a costume change. When IPI staff and the Board of Directors made the decision to launch a new website, we focused on a number of key elements that required change from the ground up. The design of the new site was what marketers might call a “white paper” or “blue sky” enterprise. What that means is we chose not to update or review our existing site and make incremental changes. It means that we started with a blank page to build a new mobile-friendly resource for members and the industry alike.

The Heart of the Site
The Resource Center is a living, changing, ever-growing database of articles, blogs, publications, events, and more. We sought to build the most content-rich resource possible.

Looking for that The Parking Professional article on green walls from awhile back? Or that blog post on self-driving cars? Go to the keyword search box and type away. If you prefer, you can add specifics and search by content type (articles, blogs, and more). Searches will reveal not only the full text of the article but also a downloadable pdf version and the ability to immediately email, share, and print.

We did some of the searching in advance for you, as well. Categorized by major topics in our industry, you can select a topic and browse the most recent additions in the following areas:

  • Certification Programs.
  • Consumer Resources.
  • Education & Training.
  • Finance.
  • Frontline.
  • Management & Human Resources.
  • Operations.
  • Parking Matters®.
  • Planning, Design, & Construction.
  • Recognition & Awards.
  • Regulatory Environment.
  • Research.
  • Safety & Security.
  • State & Regional Associations.
  • Sustainability.
  • Technology.
  • Transportation & Mobility.

Blog All About It
The Parking Matters® Blog launched in 2012 featuring the voices of our industry and publicizing the great work done by parking and transportation professionals worldwide. Utilized by media and parking pros alike, the blog platform provided members with the latest on the industry and the trends that will shape our shared future. This resource continues to do so on our new platform.

The blog is now embedded right in the IPI website and gets home page real estate in our front page feed. If you haven’t signed up yet, now is the time—look for daily posts throughout the week to keep you talking about the issues that matter. Same terrific and up-to-date information, with even greater visibility and frequency.

But wait, there’s more! Our members are the most active in the business—and we know you have a whole lot to say. IPI wants to hear directly from you so we made it as easy as we could. Membership has its privileges, as they say, and all members are encouraged to submit blog posts and join in the conversation. Blog posts should be 150 to 200 words on a relevant topic, event, or news story and can be easily submitted online. When you decide to blog with us, think short, sweet, and informative. We can’t wait to hear what you have to say.

To sign up and submit your blog post, check out any footer page of the website or go to parking.org/blog.

Your Personal Planner
If you are a planner, you know that everyone loves a good calendar. (And if you don’t have the planner gene and prefer to go with the flow, we’ve got you covered, too.) The calendar provides links and registration information for all IPI conferences, events, and trainings, as well as state and regional association events. These events include all scheduled educational opportunities, including webinars and face-to-face trainings. Plan ahead to make sure you make the most of your 2016 (and beyond)!

The Hallmark of IPI
Education and professional development is the hallmark of IPI. Our mission is to advance the parking profession, and the most critical component of that mission is to advance parking professionals themselves through numerous and varied educational opportunities to foster individual growth and development. It’s a lofty goal, and we are up to the challenge.

IPI provides a depth and breadth of training that is unmatched in the industry—and we know it’s a lot of information. One of our primary goals was to make sure members and colleagues have the many tools and resources at their fingertips (or their laptop, tablet, or smartphone). So we wanted to provide you with a brief outline of the very dense and resource-rich pages that talk about professional development.

Professional Development includes:

  • Accredited Parking Organization (APO).
  • Awards & Recognition.
  • CAPP.
  • Education & Training.

As you can imagine, each of these topics is chock-full of information, enough to fill many magazine editions and too much to print here. To give you a taste of the information available, here’s a sampling of what you will find when you go exploring Education & Training:

  • Annual Conference. With more than 50 education sessions and informal learning opportunities, as well as face-to-face CAPP point classes, this is the most intense (and productive) week all year to amp up your expertise and knowledge.
  • Online learning. Did you know IPI has invested in one of the best online learning programs on the market? From here, you can access multiple self-paced CAPP point and CEU offering courses for you and your team, especially those new to the industry. Selections include the following, with more on the horizon:
  1. Conflict Resolution.
  2. Customer Service.
  3. Foundations of Finance (NEW)
  4. Introduction to Parking.
  5. On-Street Parking Management.
  6. Parking Enforcement.
  7. Sustainability in Parking.
  8. Technology Trends in Parking.
  • Onsite Courses. Choose to bring IPI training right to your office and elevate your entire team, or participate in regularly scheduled trainings, offered in a variety of locations. Courses include:
  1. Conflict Resolution.
  2. Customer Service.
  3. Media Training.
  4. Parking Design, Maintenance & Rehabilitation.
  5. Parking Enforcement.
  6. Tactical Communications.
  7. Green Garage (now Parksmart) Assessor Training.

There’s a lot to offer a parking pro (or newbie) here so we encourage you to discover the kind of education that is the best fit for you and your team.

Engage and Reap Big Rewards
IPI is a big community with big member benefits. Many of these are built right into parking.org. Members can pitch articles and submit blog posts, as well as share news releases about their companies and the industry.

Members and subscribers to The Parking Professional have immediate access to all issues and articles in a new format for online access. To see the latest, log in to your account and navigate to the magazine. Industry and member news feeds are right on the home page. If you would like to see your organization’s news front and center, visit parking.org/submitnews.

Do you have a request for proposal (RFP) or request for qualifications to publicize? Visit parking.org/rfp to post and get greater visibility for your upcoming project. Are you looking for the best talent in the industry? Navigate to parking.org/careerhq to post a position and find your next rising star.

Tips and Tricks

  • Did you know that our Board of Directors has superpowers? Do you know who has the ability to do a cartwheel better than any other non-YPIP? Get to know your board (and our staff ) just a little bit better in the About section (at the very top of the site).
  • Make parking.org a favorite on your browser of choice. Most sites perform best on Firefox and Chrome, and we recommend these browsers to get the most out of your browsing time.
  • Subscribe to the IPInsider, our biweekly newsletter, and the blog. Delivered right to your inbox, this quick step will save you time and keep you up to date.
  • Be your own content marketer and build your personal brand—when you see a post that made you smile or read an article that opened your eyes to a new trend, share it on Facebook, LinkedIn, or Twitter.
  • Keep us posted, and share your feedback—this is your home page and your organization. We’ve received great comments and ideas so far, so please keep them coming!

RACHEL YOKA, CAPP, LEED AP, is IPI’s vice president for program development. She can be reached at yoka@parking.org.

TPP-2016-06-A New Home Base

Community Assets

By Natasha Labi, CAPP tpp-2016-06-community-assets_page_1

The intrinsic value of parking enforcement officers to their neighborhoods.

ON AN OLD EPISODE OF “PARKING WARS,” a Philadelphia parking enforcement officer (PEO) walked solemnly back to his vehicle as an irate parking violator hurled such vulgar profanity in his direction that mandatory Federal Communications Commission bleeping was required. In another episode, a citizen constantly yelled at an officer to get out of her neighborhood and go get a real job. Citizens are frequently shown verbally abusing the PEOs.

As a parking enforcement manager, I watch the show sporadically but know this is the type of behavior my team is subjected to every day, sometimes several times a day. I want to step into these television scenes and educate these citizens. PEOs are just like everyone else: hard-working citizens attempting to do their jobs to the best of their ability. More importantly, PEOs offer intrinsic values to the communities they serve in very tangible ways.

Agents of Commerce
PEOs are agents of commerce. Parking enforcement is defined as the management of on-street real estate in municipalities—parking spaces. Usually, this real estate lies in the busiest part of the municipalities or cities, sometimes called a central business district. The businesses in this area are supported by the parking spaces. Customers must have access to these parking spaces to patronize these businesses.

Customers consider accessibility and parking in a city not as a perk but as a commodity that has to meet certain standards. Most municipalities and cities have put into place parking laws and ordinances to meet these standards. There are parking time limits to maximize the value for business owners by ensuring the efficient turnover of the spaces. More turnover of parking spaces equates to more potential customers for the business owners. PEOs manage the turnover of parking spaces.

If a vehicle remains in the same parking space without proper payment, it prohibits other potential customers from visiting nearby businesses and spending money there. The PEO monitors these spaces and cites violators. The revenue from these violations and other parking revenue help finance other municipality and city-budget items. During the recent economic downturn, parking revenue was a dependable stream of finance for municipalities and cities, which led to the reduction of parking surcharges in several major cities. Thus, PEOs are agents of commerce in the communities they serve.

Crime Deterrents
PEOs serve as trained additional eyes and ears for local police in the fight against crime. Crime is a threat to citizens, businesses, municipalities, and commerce as a whole—people generally shy away from doing business in neighborhoods they feel are unsafe.

In most municipalities and cities, reduction of crime is a high priority, and enforcement departments have ongoing efforts to reduce high crime rates in the communities they serve. Some of the efforts have centered on increasing the number of enforcement officers on the streets.

Consider Atlanta, where privatized parking enforcement initiatives have increased the actual number of city police officers on the street. Off-duty and retired Atlanta Police Department (APD) officers are employed by the privatized enforcement agency, increasing the number of law enforcement personnel on the streets at no additional cost to the city. While their main focus during those hours might be enforcing Atlanta’s parking enforcement laws and ordinances, the APD officers enforce all laws while they’re out. These officers have assisted in everything from the capture of bank robbers to routinely providing additional traffic support to major Atlanta events such as the Chik-fil-A Bowl and March Madness competitions.

Because these APD parking enforcement officers are very visible, they may serve as deterrents to crime also. In enforcing parking laws and ordinances, these officers are enforcing beats on the streets. This provides a very community-oriented type of enforcement.

Atlanta also hands some community enforcement to non-sworn officers—lay people trained to provide parking enforcement services. When a crime is committed, these non-sworn officers are able to use their constant radio communication to get a quick response of all enforcement officers in the area and be a source of information. These officers have become very knowledgeable about the city’s citizens and businesses.

PEOs are also involved in the war on terrorism. State and local governments are tasked with the responsibility of providing homeland security strategies for their citizens. This strategy also emphasizes the importance of planning, equipping, training, and establishing programs to minimize damage from potential attacks. As frontline enforcement employees, PEOs assist in first-responder efforts.

They are constantly on city streets with radio communication. Formal training is given to PEOs in many cities and municipalities. PEOs are trained to identify anomalies in communities and especially on the streets of their neighborhood noticing things such as an unmarked van parked inconspicuously in an alley of a government building. The PEO is able to notify police via radio communication immediately. Being part of the enforcement environment allows PEOs to truly serve the community.

Parking enforcement is defined as the management of on-street real estate in municipalities— parking spaces. More turnover of parking spaces equates to more potential customers for the business owners. PEOs manage
the turnover of parking spaces.

Ambassadors
PEOs serve as ambassadors to their communities. Every municipality and city wants to attract visitors and their dollars. These visitors may range from the surrounding suburbanites on a rare trip to the big city, to the tourist in town for the big game or concert, or the businessperson in town for a convention. These visitors are valuable sources of commerce for the local economy and can translate into big business. Thus, it is critical for visitors to have a positive experience.

PEOs are commonly the first contact for these visitors. The PEO is out there enforcing, walking the city streets in an official-looking uniform. The visitors are naturally drawn to the PEO in times of confusion in a strange new city. PEOs become the frontline employees with the ability to help the visitor have that positive memorable experience. If the visitor has a memorable experience, it is more likely he or she will return to the city and share the good time with family and friends. Thus, PEOs are true frontline ambassadors for municipalities and cities.

It is imperative that the frontline parking enforcement officer be equipped with excellent customer service training. Most municipalities and cities have training programs that include the basics: how to greet customers, listening to customer needs or problems, confirming understanding, using positive language, dealing with angry customers, and the importance of having welcoming body language and tone.

Parking enforcement customer service training should also incorporate specific knowledge of the area. PEOs should know directions to the city’s major streets, tourist attractions, banks, and restaurants. Some municipalities and cities have even taken customer service training to another level by offering customer service certifications. These certification programs offer common standards of customer service knowledge and practices in which local municipality employees and businesses participate. PEOs, using customer service training, share their knowledge of the city and or region, answer frequently asked questions, and deliver a positive experience for the visitor. PEOs serve as ambassadors of every municipality’s and city’s goal, promoting the city as a great place to live, work, play, and visit.

Every day, television shows like “Parking Wars” portray angry parking customers yelling obscenities at a PEO as the officer issues a citation. They don’t realize that as an agent of commerce, the PEO manages municipalities’ and cities’ most valuable assets—real estate. As parking enforcement managers, we should remind our officers of these values to empower the PEOs’ sense of job performance, job satisfaction, and pride in serving the community.

NATASHA LABI, CAPP, is manager with ParkAtlanta. She can be reached at natashalabi@gmail.com.

TPP-2016-06-Community Assets

More Than Acronyms

by Mark D. Napier, CAPP

Why parking professionals need to understand NIMS and ICS and what each can do in a disaster.tpp-2016-05-more-than-acronyms_page_1

It is important for all parking professionals to understand the basic tenants of the National Incident Management System (NIMS) and the Incident Command System (ICS). The fundamentals of each are relevant to the parking industry, and the implementation of NIMS or the activation of an ICS structure are not limited to large-scale crisis events such as terrorism or natural disasters.

The terms NIMS and ICS are often incorrectly used interchangeably. ICS is in fact a component of NIMS. So what does each do, and how are they relevant to parking professionals? Read on.

NIMS

The events of Sept. 11, 2001, and the hurricane seasons of 2004 and 2005 increased our awareness that we needed to focus on improving our emergency management, incident coordination, and our capabilities across a full spectrum of potential incidents. We needed to put in place a national framework to prevent and handle significant events that potentially involve cross-jurisdictional government resources and participation by many other stakeholders. NIMS arose out of that need and establishes a national-approach framework.

NIMS provides a systematic, proactive approach to guide departments and agencies at all levels of government and the private sector to work seamlessly to prevent, protect against, respond to, recover from, and mitigate the effects of incidents, regardless of cause, size, location, or complexity, to reduce the loss of life and property and harm to the environment. While it is true that perhaps only the federal government could design such a run-on sentence as a statement of purpose, we should find instructive what it indicates. NIMS’ intent is not to be limited only to government agencies and is not designed to be only reactive. NIMS also speaks to the need for multiple stakeholders to work together to reduce critical incidents and be able to effectively respond to them.

NIMS is comprised of four components that work together in a flexible and systematic manner:

1. Preparedness. This involves a host of activities conducted on an ongoing basis in advance of any potential incident—training, planning, establishing procedures, examining personnel qualifications, maintaining an inventory of equipment resources, and completing a scan of the environment to determine potential vulnerabilities. A parking professional should address at a minimum the following with respect to preparedness:

  • What are your total personnel resources?
  • Are your personnel ready to respond to a significant event?
  • Do you have an accurate inventory of your equipment resources?
  • Do you have up-to-date policies and procedures for handling significant events?
  • Have you conducted an assessment of potential vulnerabilities or other factors in the environment of your operation that could pose a threat (weather, nearby targets, etc.)?
  • Have you conducted exercises/drills to test your preparedness?

2. Communications and information management. Emergency management and incident response rely on the ability to communicate and access information systems. We need to assess in advance of an incident our capabilities with respect to this component. The significant error is to not consider the failure of systems during a significant event—it is probable that many of the systems relied upon during normal business would be dysfunctional. Consider what alternatives or potentials for redundancy might be available given a wide array of system compromises. The end result should be the development of reliable and scalable alternatives.

3. Resource management. This component involves two distinct facets: First, what are your current resources, and where are the gaps in what might be required to address a significant event? This includes both personnel and physical resources. Second, in a
significant event, how would resources be mobilized, tracked, and recovered? In a recent significant event, a parking operator felt comfortable that available cones and barricades were sufficient until he realized that there was no reliable system to transport them from a remote site to where they were needed. During Hurricane Katrina, dozens of New Orleans school buses sat in flooded parking lots after failing to be deployed to assist with evacuations.

4. Command and management. This component involves the ability to effectively and efficiently manage incidents through a standardized incident management structure—the Incident Command System (ICS). The preceding three steps should occur before an incident. This one ensures that we can appropriately respond when there is an incident.

5. Ongoing management and maintenance. We can think of this component as how we stay ready and prepared. Too often, we get excited about a new concept or program and then steadily lose interest over time. Unfortunately, this can lead to tragic results when we finally need to respond to significant event. We cannot look at NIMS as a one-and-done project. NIMS has to become a part of how we do business and something that is revisited and refreshed on a regular basis. This can be done through exercises, drills, refresher training, and effective debriefing of incidents when they occur. Another effective technique is reviewing critical events that happened in other locations, assessing how your operation would have responded under similar circumstances, and embracing a lessons-learned mindset.

Remember that the first three components are important. These are components that you must engage before an incident occurs. No matter how skilled you are at ICS or capable you might be with respect to command and management, you simply will fail if you have not paid attention to preparedness, communication and information management, and resource management ahead of an event.

There are tremendous resources and information under the “independent study” tab at training.fema.gov/is/. They are free of charge and content-rich.

ICS
There is a huge misconception in our industry that ICS only applies to first responders and extremely large crisis events. This is simply not the case. The parking professional needs to understand the fundamentals of ICS for two reasons: Our operations might be affected by the implementation of ICS during a significant event. Parking operations are not located in the middle of empty cornfields. Parking exists in congested areas, central business districts, college campuses, airports, and around critical infrastructure. All of these areas are prime locations for producing significant events.

There is also a great likelihood that parking operations will become part of the implementation of ICS activation. A knowledgeable parking professional can be an asset to handling the event instead of an uninformed bystander, or worse, an impediment to operations.

ICS as a structure is scalable and adaptable to address events from the relatively small to the catastrophic and highly relevant to the unique structure of parking. Using ICS for every incident, planned or unplanned, helps hone and maintain the skills needed for addressing large-scale and serious incidents.

Incident Command Structure
Structure and the integrity of structure are important elements to the successful implementation of ICS. For ICS implementation to lead to the successful handling of an incident, each member in the structure must understand his/her roles and responsibilities and have the discipline to stay within his or her confines. This often takes a much higher level of discipline than is present in our day-to-day operations and may be something many team members are entirely unaccustomed to.

The Incident Commander
When an incident spans only a single jurisdictional or operational area, there should be only one incident commander (IC). When an incident is so large as to span multiple jurisdictions or several operational areas, you might establish an incident management team (IMT) that is comprised of ICs from each jurisdiction or operational area. Most often, there will be a single IC who will assume responsibility over an incident, develop incident objectives, and serve as the central decision-maker for action plan implementation.

The IC should be the person with the greatest understanding of the incident, the incident environment, and the available resources. This person might also be selected based on training and supervisory/command abilities:

  • A command staff supporting the IC is comprised of a public information officer, a safety officer, and a liaison officer. The IC alone gives direction to his or her command staff.
  • The public information officer is responsible for interfacing with the media, public, and outside agencies with incident-related information.
  • The safety officer monitors the incident operations and notifies the IC of any health/safety issues that might affect incident personnel.
  • The liaison officer is the IC’s point of contact for representatives of other agencies and organizations that might support incident operations or be affected by them.

ICS General Staff
The operations section is responsible for carrying out the activities directed by the incident objectives at the direction of the IC. It does not freelance its activities. Any activity engaged in is at the expressed direction of the IC unless there exists an immediate unanticipated threat to life or property. The operations section may be subdivided to branches based on function or geographic disbursement.

The planning section is responsible for the collection and dissemination of incident situation information and intelligence to the IC. This section may compile status reports, display situation information, and prepare other documentation with input from the operations section chief for the IC. The planning section is further divided into support sections that report directly to the planning section chief:

  • Resources unit. Responsible for recording the status of resources committed to the incident. This unit also evaluates resources committed currently to the incident, the effects additional responding resources will have on the incident, and anticipated resource needs.
  • Situation unit. Responsible for the collection, organization, and analysis of incident status information and for analysis of the situation as it progresses.
  • Demobilization unit. Responsible for ensuring orderly, safe, and efficient demobilization of incident resources.
  • Documentation unit. Responsible for collecting, recording, and safeguarding all documents relevant to the incident.
  • Technical specialists. Personnel with special skills that can be used anywhere within the ICS organization.

The logistics section is responsible for all service support requirements needed to facilitate effective incident management. This section also provides facilities, transportation, supplies, equipment, and all other resources required to address the incident. In the activation of ICS, parking resources would most likely fall in the logistics section.

The logistics section is further divided into support sections:

  • Supply unit. Orders, receives, stores, and processes all incident-related resources, personnel, and supplies.
  • Ground support unit. Provides all ground transportation during an incident; also responsible for maintaining and supplying vehicles, keeping usage records, and developing incident traffic plans.
  • Facilities unit. Sets up, maintains, and demobilizes all facilities used in support of incident operations. The unit also provides facility maintenance and security services required to support incident operations.
  • Food unit. Determines food and water requirements, plans menus, orders food, provides cooking facilities, cooks, serves, maintains food service areas, and manages food security and safety concerns.
  • Communications unit. Major responsibilities include effective communications planning as well as acquiring, setting up, maintaining, and accounting for communications equipment.
  • Medical unit. Responsible for the effective and efficient provision of medical services to incident personnel.

The finance/administration section is only activated when the incident management is of such a scale as to require incident specific finance or administrative support.

ICS Implementation
It is easy to see that the ICS structure provides a comprehensive approach to handling significant incidents. However, to limit it to only those events is a lost opportunity to improve performance. How often have you approached a problem or challenge occurring in your parking operation to wonder if the right hand knows what the left hand is doing? ICS implementation clarifies roles and responsibilities while providing a structure that ensures coordination, communication, and a comprehensive approach. You need not implement every element of the ICS structure to derive significant benefit from it as a tool. Moreover, using it for smaller challenges or minor events is excellent practice for a major event.

Many forward-thinking parking professionals understand the power of ICS and do not wait for an incident or challenge to occur. They have regular tabletop exercises to simulate ICS implementation at a significant event. Some have gone as far as to have a topic presented for brief discussion at every weekly staff meeting. The more we practice with ICS, the more it becomes a part of how we operate and the more skilled we become at its implementation. Ideally, it should be second nature. You simply cannot wait until a significant event occurs and then hope for the best.

Additional ICS Considerations
Your parking operation may become part of the incident environment of an outside entity’s ICS activation. Being educated in ICS, you will better understand where your operation might fit in the incident environment and how decisions are made in the structure.

Recently, a large campus’ university police department got a call of a possible active shooter near the center of campus. Police activated ICS, and the IC decided that while the area search was conducted by operations, all personnel in the area should shelter in place. The supervisor of a parking garage in the area made the decision to open all the garage gates so people could escape the area. This interjected congestion into the area and caused people following the shelter-in-place order to believe there was a change and leave shelter. This could have led to tragic results. The parking professional needs to be aware of ICS and where decision-making resides during significant incidents.

A fundamental aspect of ICS implementation is the requirement for a debriefing. A debriefing allows us to reflect on performance and identify areas for improvement. Rank and organizational status must be left at the door for these to be effective. A debriefing should allow for very frank and direct conversations. The best of these can be incredibly uncomfortable. Remember, that practice does not make perfect; perfect practice makes perfect.

Finally, parking leadership should meet regularly with law enforcement and first responders in their area. We can be viewed as a valued partner because of the assets, both in terms of facilities and personnel, we can bring to an ICS activation. We should request to be included in exercises and drills. This connects us to the logistics section and identifies our resources under NIMS. We also will develop lines of communications and professional relationships that have meaningful value should we need assistance in addressing a significant event localized to our operations.

Back to NIMS
ICS is how we respond to incidents. NIMS is the global way we prepare for incidents, with ICS being one component thereof. Do not neglect the other components of NIMS.

We need to put the tools of NIMS and ICS in our toolbox but ensure they do not rust there. Conduct exercises and implement ICS on small events and for challenges that are more typical. When a major incident occurs, we should hope our people fall into the ICS structure with calm professional demeanor, without being prompting, and bring credit to our industry through competent incident resolution and valued collaboration with local first responders.

MARK D. NAPIER, CAPP, is associate director, parking and transportation services, at the
University of Arizona. He can be reached at mnapier@email.

TPP-2016-05-More than Acronyms

UP TO SPEED

UP TO SPEED

Garage designers are embracing new door designs, for good reason.

As parking professionals know, during the past several decades parking structures have become a major design consideration for architects. Though many facilities are freestanding, a large number of parking garages are attached to buildings in urban areas, the suburbs, or exurbia, prompting designers to give these structures more style.

One iconic example is the 65-story Bertrand Goldberg–designed Marina City Towers in Chicago, Ill., shown in the opening to the 1970s “The Bob Newhart Show.” The building’s 19 floors of exposed spiral parking are clearly visible and integrated into the building’s twin cylindrical design.

For some time, parking structures were seen as minimal stand-alone buildings without human, aesthetic, or integrative considerations, giving parking a poor public perception and frequently disrupting the existing urban fabric. Today, however, many architects, engineers,and planners envision and construct far more attractive facilities that integrate structures better with their surroundings and serve the needs of their users.

The idea behind attaching a parking structure to a building is to provide convenience and security to tenants, employees, and visitors. Though not all buildings offer valet parking—an amenity of the Marina City Towers—an increasing number of parking structures are installing high-speed doors to improve security and convenience and to take advantage of other benefits these doors offer.

Today’s imaginative designs include attention to the doors that provide vehicle access to the building. While barrier gates are common for controlling access to a parking structure, building management for security and sustainability purposes are increasingly considering solid-panel doors, whose speed can fulfill both missions.

In today’s fast-paced world, everyone expects to move faster, and this includes when people want to get in and out of parking structures through the doorway. To hurry people along, high-speed metal slat doors and fabric panel doors are replacing slow solid-panel and rolling-grill doors. Though slower versions are still in use because of their lower cost, designers are discovering the advantages of high-performance, high-speed doors.

High-speed doors can open up to five times faster than conventional doors—some models as fast as 100 inches per second. This speed can have significant effect on a number of parking structure access issues.

Security
Parking structures can be more vulnerable to crime than other sorts of buildings. Their low foot-traffic areas, cars, pillars, and recessed areas provide hiding places and offer temptation for those with crime on their mind.

Garage entrance piggybacking can be a problem, enabling intruders to slip into the building behind an authorized vehicle. A slowly operating door adds to the temptation. The longer the door takes to close, the bigger the window of opportunity for unauthorized entrance. Slow doors can be open for many seconds after an authorized vehicle has passed.

Depending on the speed of an entering vehicle and the size of the opening, a high-speed door can be open for just seconds. When the vehicle is clear of the doorway, the building is completely secure. Many high-speed solid panel doors have latching mechanisms at the bottom for an extra measure of security.

Jim Zemski, principal with ZCA Residential, says, “Our firm recommends high-speed overhead doors on all of our urban/residential multifamily garages. This dictates that a high level of security is provided, which is solved by the rapid speed that prevents piggybacking and unauthorized pedestrians from entering the secure garage.”

Sustainability
In Northern-tier states and Canada, a number of attached parking structures provide heating during cold months. At an area of 8 by 10 feet or larger, the doorway provides an ample hole in the wall for air infiltration and costly energy loss. Both parking door speed and design can significantly reduce energy costs. A recent study conducted by the Door and Access Systems Manufacturers Association found that high-speed doors that are accessed frequently would save more energy than heavily insulated doors operating at slower speeds. By cycling in brief seconds, high-speed doors can significantly reduce the loss of heated air.

Once closed, high-speed doors tightly seal the doorway. Doors with anodized aluminum slats have a rubber membrane that covers the connecting hinges; together with a rubber weather seal, this keeps out the elements. This protection combines the seals around the full perimeter of the door, including the door guides that fully enclose the panel’s vertical edges, brush gaskets along the header, and floor-hugging gaskets on the bottom.

Convenience
Americans are always racing to beat the clock, especially in recent years as more demands are placed on their time. People hate to wait to pick up a morning coffee or to get into a parking facility. For people in a hurry, waiting for a slow door to open so they can get into or out of a garage can seem like an eternity. The slow-moving doors at workplace parking facilities can translate into decreased employee productivity. High-speed doors convey a respect for drivers’ time, which adds to the satisfaction with the facility and the business, building owner, or institution associated with it.

Maintenance
Door speed has a significant effect on the door’s useful life and repair costs. The slow speed of conventional doors invites collisions because impatient drivers can rush through the half-opened doorway and clip the bottom of a door that’s not yet fully open. These accidents can
take a door out of action, and worse, damage the car, leading to a very unhappy tenant.

At 60 inches per second or faster, a high-speed dooris too fast for a vehicle to catch up with. At facilities where a driver uses a keypad code and a security card for doorway access, the door is generally fully opened beforethe driver’s foot moves from brake pedal to gas pedal.

Though most high-speed parking garage doors have rigid slats, some facilities are using fabric-panel doors. The fabric-panel doors used at the GID Sovereign at Regent Square project, according to Robert Tullis, vice president and director of design for GID Development, “offer easy repair if they should ever get hit and knocked out of their tracks.”

He notes that his facility maintenance staff can put the fabric doors back in service by simply opening and closing the door, which rethreads the door into its guides. There is no need to call the door repair company, and there are no bent parts to replace. Advanced door controller technology and variable frequency drives on newer doors generate an energyefficient speed curve for smooth motion, soft starting, and soft stopping. These controllers continuously monitor all door activity and cycles and have self-diagnostic capabilities to simplify troubleshooting.

Very few people give much thought to the doors as they enter a parking facility until something goes wrong, either from a security incident or poor door performance. According to Josh Landry with Gables Residential, a developer of high-end multi-unit complexes, “Doors on the parking facility are one of the many items that tenants and owners don’t necessarily think about, but they can be part of the overall positive experience for both tenants and customers.”

MICHAEL WATKINS is vice president of marketing with Rytec Corporation. He can be reached at mwatkins@rytecdoors.com  

TPP-2016-10-Up to Speed

 

A SOARING SUCCESS

A SOARING SUCCESS

Passengers and staff enjoy a state-of-the-art new parking structure at Dallas/Fort Worth (DFW) International Airport

Dallas/Fort Worth International Airport’s Terminal E Enhanced Parking Structure (EPS) project is a complete update and replacement of existing parking facilities. The new structure was designed to bring aesthetic improvements to an aging infrastructure and increase parking availability, while improving both the overall experience of passengers and operational efficiency of the airlines. Substantial renovations and improvements inside the terminal have been scheduled to accompany the two-year phased EPS project. With a record 64 million passengers in 2015 and a track record for exemplary customer service, the airport challenged project planners to maintain terminal operations and passenger flow during construction.

The project goals were:

  • Provide passengers with a modern and rewarding travel experience. Replace two aging, low-clearance, dimly lit garages with one large, well-lit, and efficient modern parking structure.
  • Utilize the latest parking technology to improve terminal operational efficiency.
  • Optimize passengers’ time spent searching for available parking.
  • Create a safe public space through the use of lighting, technology, and a fire protection system that’s easily accessible to DFW emergency personnel.
  • Minimize impact to terminal operations and passenger flow during construction.

Challenges and Solutions
The first challenge faced was limited site access with public traffic operating on all four sides of the construction site, 24 hours a day, seven days per week. Solutions implemented were:

  • Round-the-clock demolition and haul-off, with work adjacent to roadways occurring during a three-hour nightshift window.
  • Use of soil nail wall excavations to prevent public roadway closures.
  • Off-site staging and just-in-time delivery of materials.
  • Tower cranes with the capacity to reach over adjoining roadways and pick materials from off-site yard and off-load trucks directly from the active roadway shoulder.
  • Extensive traffic control planning, including coordination with multiple contractors and airport departments involved in separate terminal renovation projects to properly prepare for thousands of deliveries, crane lifts, and concrete pours while minimizing disturbance to public traffic.

The project required extensive site soil conditioning to bring subgrade to acceptable building standards, including:

  • Removal and remediation of old asbestos-containing drainage piping.
  • Electrochemical soil injection of native clays over 130,000 square feet to a depth of 10 feet.
  • Import, spread, and compaction of more than 20,000 cubic yards of special-fill material.

The project incorporated phased construction and owner occupancy orchestrated with interior terminal improvements, including matching aesthetics/architectural features of adjoining scopes of work. Completion of the first half (Phase 1) of the EPS was concurrent with terminal renovations of corresponding airline gates served by Phase 1 parking area. This ensured that passengers could still park adjacent to their active terminal gates.Phase 1 turnover resulted in increased parking revenue generated mid-project for DFW International Airport during construction of Phase 2. This netted a 12-month head start on parking revenue for the owner.

Innovative Practices
The new garage is state-of-the-art and features multiple innovative features and practices, including a double-helix access ramp between levels. A challenging structural element to construct, the helix access ramp system has proven to be one of the most efficient design features of the EPS. Comprised of two five-story, cast-in-place, post-tensioned concrete ramps that intertwine (one for ascending traffic and one for descending traffic), the helix structure is essentially a series of three-dimensional traffic circles, with vehicles yielding to ramp traffic at each level before entering the helix to access another level of the EPS. This design limits the vertical pathway for vehicles to a much smaller footprint than conventional parking garage ramps that often run the entire length of the garage and have a tendency to get backed up as vehicles attempt to make hairpin turns at switchback locations. The use of the helix system ensures a steady flow of passenger traffic and eliminates traffic jams within the EPS.

The EPS features a parking guidance system that assists passengers in quickly identifying and navigating to available parking spaces after entering the garage. A collaborative network of overhead indicator lights and digital signage directs vehicles to the closest available space (including standard, one-hour, and accessible parking).

As soon as vehicles enter the parking garage, drivers are met with a large digital sign providing accurate and to-the-second counts of available parking spaces on every level of the garage. Within seconds of entering, drivers know whether they should travel to a different level of the garage to find a spot. As vehicles move through the garage, additional digital signs, posted at drive aisle intersections, provide counts of available spaces down each row of parking. Once a vehicle has been directed to a row, its driver can use the overhead LEDs to determine the precise location of an available space.

Each parking space has on overhead sensor that determines if a space is occupied or available. In addition, an LED light is located over each space (at the tail end, adjacent to the drive aisle, so as to be visible to anyone peeking down a row) that switches from green (available) to red (occupied) when activated by the overhead sensor. This provides an extremely efficient tool for passengers to find an open spot and get on with their travels.

One of the most exciting applications of the parking guidance system is the ability to use data collected from the overhead sensors and EPS capacity counts to enhance operational efficiency inside the terminal. A feedback loop between the PGS sensors and passenger ticketing kiosks inside the terminal can assist airlines and the Transportation Security Administration by predicting staffing requirements.

A Unique Partnership
DFW International Airport partnered with the North Texas Tollway Authority to equip the airport with overhead and turnstile tolling to charge passengers for daily parking at various terminals. Implemented in late 2013, this system utilizes two plazas—one each at the north and south end of the airport—that act as access gates to the entire airport facility. Passengers take a ticket on the way in or have their TollTag scanned overhead as they pass through the parking plaza.

Once inside the airport, passengers can park in any terminal parking facility they choose. This appears to be a convenient way to pay for parking, but the ingenuity behind the system is much more subtle. When it comes time for passengers to leave the airport, they are able to pull directly out of any of the terminal parking garages, merge with traffic, and exit through either the north or south parking plaza using the overhead or turnstile payment. This means passengers aren’t getting clogged up attempting to exit a parking garage by inserting tickets and credit cards, which is a frequent issue with parking facilities on large campuses with high parking turnover rates. Instead, the point of transaction is moved to the plazas, which have upwards of 18 exit lanes each. The result is a flawless and efficient movement of passengers in and out of the airport’s parking structures.

MIKE ULDRICH, is a project director with McCarthy Building Companies, Inc. He can be reached at muldrich@mccarthy.com  

TPP-2016-10-A Soaring Success