Tag Archives: technology

Industry Disconnect: Cutting Edge vs. Reality

By Kevin White, CAPP, AICP

I fear there may be a disconnect developing between a lot of parking and mobility industry discourse around new, “cutting edge” technology and many municipalities and parking operations across the United States and beyond. It seems every time I turn around, there are new vendors and technologies and solutions flooding the parking and mobility market. The creativity and innovation are welcome; new ideas, people, and technologies are essential for continued industry growth and advancement. That said, it’s dizzying at times, and we professionals work to stay on top of all the developments.

New technologies, cameras, sensors, apps, “big data,” “integrated solutions,” curb management, micro-mobility, and other topics have been en vogue in our industry in recent years. We all love talking about and learning about what’s new, what’s cutting edge. These topics are essential, but I fear that industry discussion and solutions being proposed are aimed predominantly at the upper “1 percent” of cities and operators—large, dense, urban, and multi-modal cities or other large operators with dedicated staff, expertise, and resources.

Our dialogue and solutions presume a certain level of parking and mobility expertise, a certain level of resources and operational savvy to even be able to consider or understand the new ideas, new ways of managing curb space or parking and mobility systems, or the new latest and greatest technology.

I think we are failing to speak to the lion’s share of the municipalities and parking operators across this country: the medium and smaller communities that still need to manage parking and mobility systems but do not have dedicated staff, specific parking knowledge or training, or are constrained to complete fundamental management tasks, who may not collect parking and mobility data or even know what to collect or how to use it. These communities may also struggle with limited resources and staff time.

We need to do more as industry professionals to create a dialogue, a message, and a set of solutions that reaches the masses and addresses a range of issues with customized solutions.

Kevin White, CAPP, AICP, is a parking and mobility consultant with Walker Consultants.

Not Your Grandfather’s Parking Garage: How Parking Technology Helps Parking Owners Thrive

By Matt Jobin and Kevin Bopp

During the past 18 months, the parking industry has experienced dramatic change, perhaps more than at any other time–at least since Model Ts started rolling off the assembly line. There’s no crystal ball that enables parking owners to see the future and recognize whether these changes are permanent or how long temporary shifts will continue. But after many months of COVID-induced effects and halting efforts to return to some semblance of normal life, one thing has become increasingly clear: parking owners need to be more agile and adaptive.

Parking behavior may never completely return to pre-COVID patterns. Businesses will permit employees to work more from home some percentage of the time while also instituting shared office arrangements; restaurants and retail businesses will continue to offer curbside pick-up. These changes will dramatically affect how much parking is needed and how existing parking resources can be optimally managed. Also, the auto industry’s pending switch to all-electric production will change what parking facilities look like.

Technology will be the key to ensuring that parking operations are able to maintain the agility and adaptability they need to thrive as the world continues to evolve. We tend to think of the most important parking technologies—PARCS, guidance, mobile payment, etc.—in terms of how they improve the parking experience. But they also collect and analyze vital utilization data that can (and SHOULD) be leveraged to keep operations agile and adaptive.

When you know who (shoppers, office workers, theatergoers, residents etc.) is using your parking asset and when, you are equipped to make better decisions about how to allocate parking resources. This also extends to decisions about whether to reallocate parking spaces for others uses such as EV charging, micro-mobility infrastructure, or TNC drop-offs. You might even set aside some space to rent to Amazon for their fleet of delivery drones!

The changes facing the parking industry are challenging, but by staying flexible and using data insights strategically, parking owners can overcome them and thrive. Technology is the key.

Matt Jobin is  an architect/project manager with Rich & Associates, and Kevin Bopp is CEO of Park Rite. They will present on this topic at the 2021 IPMI Parking & Mobility Conference & Expo, Nov. 29 – Dec. 2, in Tampa, Fla.

IPMI Webinar: Teleworking: An Alternate Mobility Mode. Presented by Perry H. Eggleston, CAPP & Ramon Zavala University of California at Davis.

Teleworking: An Alternate Mobility Mode

Perry H. Eggleston, CAPP, DPA; Executive Director for Transportation Services; University of California at Davis

Ramon Zavala, Transportation Demand Manager, UC Davis Transportation Services

We are currently launching a new member portal. Please contact us at professionaldevelopment@parking-mobility.org to register.

Or purchase the entire 2021 professional development series bundle.


Rahm Emanuel said, “You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not do before.”

Last year brought discussions of campus closures, telelearning, and teleworking. Within a week, these discussions were reality. When the awareness that this COVID thing would last longer than a few weeks, we started to look at how the lull could be used to keep the momentum of teleworking going as a demand-reduction tool.

To address all the issues for making teleworking an ongoing mobility strategy, we created a telework committee. Stakeholders from human resources, technology, safety and ergonomics, employee/union relations, communications, and finance. Transportation Services coordinates the committee, which will address the physical, legal, supervisory, and training issues and keep teleworking a viable mobility option into the future.

Attendees will:

  • Illustrate how teleworking is a mobility advantage.
  • Recognize the institutional needs of a teleworking program.
  • Detail best practices and measure the effectiveness of amnesty and relief programs for constituents and revenue recovery efforts.

Offers 1 CAPP Credit towards application or recertification.


Presenters:

Perry H. Eggleston, CAPP, DPA; Executive Director for Transportation Services; UC Davis Transportation Services

Perry Eggleston, CAPP, DPA, has more than 25 years’ experience developing, refining, and implementing mobility programs as an officer, supervisor, manager, director, consultant, and executive director. In his career, he has served organizations in California, Kentucky, New Jersey, and Texas. He is an active member of the IPMI and California Public Parking Association.

Ramon Zavala, Transportation Demand Manager, UC Davis Transportation Services

Ramon Zavala holds a bachelor’s degree in criminology from UC Irvine, where he began his work in transportation demand management. After seven years with UCI’s Transportation department, he transferred to UC Davis’ Transportation Services, where he manages the TDM program, transit relations, and overseeing the overseeing the bicycle program.

 

Register here.

 

 

 

 

IPMI Webinar: Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience. Presented by the Technology Committee and Nick Mazzenga


Frictionless Parking: Smoothing Out the Edges for a Seamless Mobility Experience

An IPMI Technology Committee Presentation

Offered by Nick Mazzenga, PE, Kimley-Horn

Register here for this webinar.

Or purchase the entire 2021 professional development series bundle.


Explore the state of the parking, transportation, and mobility industry’s efforts to create a seamless, frictionless, and contactless experience for customers and operators.  This session will define the concept of frictionless parking and multiple levels of integration, and examine case studies and applications for both on and off-street operations. Dive into the advantages and disadvantages of systems as well as current (and potential future) technologies and strategies to achieve more streamlined operations.

Attendees will:

  • Define frictionless parking and associated levels through case studies and applications.
  • Examine the advantages and disadvantages of strategies, applications, and current technology.
  • Discuss potential considerations for longer-term strategic and operational planning, as well as next steps for successful implementation.

Offers 1 CAPP Credit towards application or recertification.


Presented by:

Nick Mazzenga, Kimley-Horn and Associates, Inc.

Nick Mazzenga, P.E., is a parking technology consultant with Kimley-Horn. He serves on IPMI’s Technology Committee and is passionate about leveraging technology to improve transportation infrastructure. Nick earned bachelor’s and master’s degrees in civil engineering from the Virginia Military Institute and the University of Virginia, respectively. He also is an Eno Transportation Foundation Fellow. In his free time, Nick enjoys running and spending time with his family and beloved dog, aptly named “Parker.”

Register here.

 

 

 

 

Online Instructor Led Course: Analysis and Application of Technology, March 9, 2021

Register here for this event.  $150 for IPMI Members.

This course is a two-day course. March 9 and 11.


Non-Members may attend for a $250 registration fee. Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


This course is about the development and introduction of new technology in all aspects of our lives that are happening at a pace never experienced before. This is certainly true in how we manage and conduct business in the parking and mobility sector. In this session we will discuss new and emerging technologies, the associated advantages and disadvantages, factors to be determined when considering implementing technology, and what constitutes a successful implementation. This aligns with content in Domain VI of the CAPP Exam Content Outline.

At the completion of this course you will be able to:

  • Evaluate new technology to become a ‘smart consumer’.
  • Recite your business model including how new technology fits into your organization.
  • Determine a need before selecting a solution.
  • Craft an effective plan for the consideration and implementation of technology.

Offer 4 CAPP points or .4 CEUs towards application or recertification


Instructor: Tom Wunk, CAPP

Tom was Vice President of Sales Engineering PARCS Solutions for T2 Systems and has been in the parking control industry since 1973. He is a Certified Administrator of Public Parking. A product of the State University of New York system, he has developed and provided training presentations for the IPMI, ASIS, PIE, and the AAAE. He is a member of the IPMI Technology Committee, the IPMI Educational Committee, the Smart Card Alliance, and the EMV Migration Forum.

Register here.

Online Instructor Led Course: Analysis and Application of Technology, March 11, 2021

 

Register here for this event.  $150 for IPMI Members.

This course is a two-day course. March 9 and 11.


Non-Members may attend for a $250 registration fee. Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.

NOT A MEMBER? JOIN TODAY.


This course is about the development and introduction of new technology in all aspects of our lives that are happening at a pace never experienced before. This is certainly true in how we manage and conduct business in the parking and mobility sector. In this session we will discuss new and emerging technologies, the associated advantages and disadvantages, factors to be determined when considering implementing technology, and what constitutes a successful implementation. This aligns with content in Domain VI of the CAPP Exam Content Outline.

At the completion of this course you will be able to:

  • Evaluate new technology to become a ‘smart consumer’.
  • Recite your business model including how new technology fits into your organization.
  • Determine a need before selecting a solution.
  • Craft an effective plan for the consideration and implementation of technology.

Offer 4 CAPP points or .4 CEUs towards application or recertification


Instructor:

Tom Wunk, CAPP

Tom was Vice President of Sales Engineering PARCS Solutions for T2 Systems and has been in the parking control industry since 1973. He is a Certified Administrator of Public Parking. A product of the State University of New York system, he has developed and provided training presentations for the IPMI, ASIS, PIE, and the AAAE. He is a member of the IPMI Technology Committee, the IPMI Educational Committee, the Smart Card Alliance, and the EMV Migration Forum.

Register here.

Is Your Customer Experience (CX) Good Enough?

Businesswoman on blurred background rating with hand drawn starsBy Brian Wolff

Customer experience (CX) has gotten complicated and competitive in the last five years! I’m sure I don’t have to tell you, but what started out as a location, location, location business has turned into a technology-fueled and customer choice driven business. Gone are the days when we could hang a sign at the entrance, open the gates and let them in. Parking customers are making choices about where to park long before they arrive, with devices that didn’t exist 15 short years ago (their smartphones). And when they arrive, that gate better go up, or they’ll tell you–and millions of other people–about that negative experience via social media.

If that wasn’t challenging enough, delivering a great customer experience has become the guiding light for every company on the planet, which means the experience you deliver to your customers isn’t measured by how the “parking guy” down the street does it. Rather, experts tell us that every experience is compared to the best experience that customer has ever had. That means you are now competing with Disney, Amazon, The Ritz Carlton, AND the guy down the block!

The good news is that the same technology that made your life more complicated, and business more competitive, has also created infinitely better tools for you to help your customers. Innovative companies are leveraging the Internet, cloud computing, and smartphones to give you the ability to know more about your customers, give them more choices about how to choose and pay for parking in your facility, and help them when they get stuck.

This same technology has also made it easier for collaboration between innovative companies, bringing their technologies together to deliver a better CX for your customers. There is no turning back to the good old days. We all must move forward, embrace the digital transformation sweeping our industry and meet our customers where they are–on their smartphones and in the cloud.

Brian Wolff is president and CEO of Parker Technology. He will present on this topic at the 2021 IPMI Parking & Mobility Conference & Expo, Nov. 29 – Dec. 3, in Tampa, Fla.

IPMI Webinar: PARCS Replacement and Implementing the Latest Technologies – A Case Study of the American Dream project in New Jersey

  • IPMI Member Rate: $35 per webinar, live or on-demand.
  • IPMI Members Bundle: Buy 3 Webinars, get the 4th Webinar Free. Contact professionaldevelopment@parking-mobility.org for additional details.
  • Non Member Rate: $85 per webinar.

Description:

The American Dream is a retail/dining/entertainment development featuring an indoor amusement and water park, indoor snow-skiing slope, and a high-end retail mall; including 10,000 spaces, 72 lanes of equipment, and 56 Pay-on-Foot machines.

The PARCS included E-Z-Pass Integration, Pay-On-Foot, License-Plate-Recognition, QR/Barcode, PCI-P2PE Credit Cards, touch-screen displays, mobile app integrations, online reservations, and fully on-line analytics and reporting features.

Join us for this informative webinar presentation, as we discuss the RFP, selection, and installation process.

 

Objectives:

  • Investigate the latest parking technologies to enhance the customer experience.
  • Learn about the RFP and selection process.
  • Understand the best practices and lessons learned during the installation and implementation process.

 

Geoffrey Posluszny is a consultant with Walker Consultants and specializes in Parking Access and Revenue Control Systems, Automated Parking Systems, and planning studies and evaluations.  Geoff is  a member of the International Parking and Mobility Institute as well as two regional associations. During his time at Walker, Geoff has consulted on numerous PARCS and APGS specifications, procurements, and contract administration projects.

IPMI Webinar: A Portrait of El Paso Parking Using Geographic Information System (GIS)

  • IPMI Member Rate: $35 per webinar, live or on-demand.
  • IPMI Members Bundle: Buy 3 Webinars, get the 4th Webinar Free. Contact professionaldevelopment@parking-mobility.org for additional details.
  • Non-Member Rate: $85 per webinar.

Description:

Cities are beginning to utilize technology as a tool to write the history of parking and pave the path for the future. To achieve real-time solutions and capture usable parking data, the City of El Paso put Geographic Information System (GIS) to the test. This webinar will demonstrate how to apply GIS to paint a parking portrait specific to your operation.

Presenters:

Jeremy Rocha, PE, is a parking consultant with WGI with more than 20 years of experience in parking, project management, engineering, and planning. His focus at WGI is planning and project management. He has led multiple projects as a design team project manager nationwide. As a representative of the parking industry, he is committed to making parking friendly and understandable.

 

 

 

Amy Hunter, GISP is responsible for GIS field data collection, analyses, and deliverables, as well as being a certified Geographic Information Systems Professional (GISP) and FWC Authorized Gopher Tortoise Agent. Amy has project experience with state, county, municipal, and private clients, including the creation of mobile applications for data collection; development of maps for field review, reporting, and permitting; and clients to provide geospatial and tabular data. She also provides the design of geodatabases, and reviews of GIS data/reporting.

 

 

Paul Stresow, is the Assistant Director with the City of El Paso’s International Bridges Department, where he manages three of the community’s international ports of entry. He has been involved in solving parking and transportation issues for over 20 years, including 8 years as Parking and Transportation Director at The University of Texas at El Paso. Paul serves on the Board of The Texas Parking and Transportation Association, where he serves as a Co-Chair to the Education and Roundtables Committee.