Tag Archives: teamwork

Frontline Fundamentals: Life at Work is Like a Legos Set: All the Blocks are Necessary to Achieve the Bigger Picture. Presented by Alejandra “Alex” Argudin, CAPP


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Frontline Fundamentals: The Five Dynamics that Create an Effective Team. Presented by Carmen Donnell, CAPP

Free to IPMI members, pre-registration required.



These frontline trainings are provided free of charge to all IPMI members, and are generously supported by our Frontline Fundamentals Sponsor, Flowbird.

Non-members may attend for a $35 registration fee.  Click the register link above to attend as a non-member.  Need help logging in?

Contact us at professionaldevelopment@parking-mobility.org.


The Five Dynamics that Create an Effective Team. Presented by Carmen Donnell, CAPP

Wouldn’t it be nice to be a member of a “perfect team?” Is that even a thing, and if it is, how does that happen?  Building the perfect team is achievable but it takes everyone’s commitment. This session will explore the dynamics necessary to create a great team and examines how each of us can affect the team’s success (or failure). Carmen Donnell shares her experience and provides practical examples of how frontline parking and transportation professionals can work to maximize team effectiveness.


Carmen Donnell, CAPP, brings more than a decade of parking, transportation, and mobility industry experience alongside a keen interest in relationship management. She is a respected sales leader and an active participant in many industry organizations who  prides herself on viewing parking solutions from the client’s perspective. As PayByPhone’s VP, Sales, West, she is responsible for functional aspects and members of the sales team in the central and western U.S. and Canada.

Don’t Go It Alone! The Benefits of Attending Events as a Team

By Rita Pagan, DES

During the past few years, online conferences have gained traction as an alternative or add-on to in-person professional conferences when budgets are limited. With the onset of Coronavirus, virtual events have become the norm for now. I believe we’ll move into 2021 with hybrid events that allow people to attend events within their budgets.
Attending an event as a team allows you to divide and conquer, cover more topics and share your session takeaways later. Here are a few things teams can benefit from when attending an event together:

  • Increase Your Team Expertise & Knowledge. The ability to attend more tracks and sessions allows your team to fill their calendars with live-streamed sessions as well as recorded presentations later.
  • Enthusiasm. The real value of attending an event with your team can’t be measured in a statistic. You’ll see the value in how it permeates your entire team culture, as your staff not only bonds during the event, but also brings fresh ideas to the meeting room “table” for weeks, months, and years to come.
  • Idea Generation. Schedule time with internal teams for retrospectives and follow-up working sessions to translate their virtual event experience into takeaways and action items.

“Great things in business are never done by one person; they are done by a team of people.” — Steve Jobs

Register your team of five for IPMI’s upcoming Mobility & Innovation Summit for as little as $40 per person! Ask us how at events@parking-mobility.org.

Rita Pagan, DES, is IPMI’s events and exhibits manager.

Stressing About Change? Try Breaking Down the Silos

By Cindy Campbell

Fact: Organizational change is inevitable and constant. We’re daydreaming when we entertain the notion that one day soon the pace of change will slow and we’ll be able to catch up. (Hint: The keyword of that last sentence was daydreaming.) Changes in policy, practice, services, purpose, personnel—you name it, there’s always an element of change.

The perception of constant change can negatively affect an organization’s ability to work as a cohesive team. To protect ourselves, we sometimes break into smaller, safer working groups or “silos.” Silo mentality happens when units within an organization stop sharing information with others in the same organization. Unit silos are frequently the outcome of organizational growing pains. They inhibit communication, reduce trust, affect morale, and generally make it harder to get the job done.

Recognizing the presence of work silos is a critical step in improving the work environment, but let’s be clear: it’s only identifying the symptom. Addressing the root cause of work silos takes time but is well worth the effort. A common contributing factor could be poor communication practices. Not sure where to start? Try facilitating group discussions that address recent organizational changes. While it’s easy for the group to focus only on the challenges they’ve experienced, make sure you also encourage identification and discussion of the advantages of and opportunities presented by organizational change.

Intellectually, we know that not all change is bad, but when we perceive it as a constant, human nature tells us to resist it. If we perceive it as “change for change’s sake” or mistakenly label all change as bad, we do ourselves and our organizations a giant disservice and add unnecessary stress to both the work environment and our life outside the office.

Cindy Campbell is IPMI’s senior training and development specialist.

Looking Forward: IPMI Board Chair David Onorato, CAPP, on parking, mobility, teamwork, and those Pittsburgh sports teams.

by David Onorato, CAPP

LIKE SO MANY INDUSTRY PROFESSIONALS, David Onorato, CAPP, sort of fell into parking. 19-07 Looking Forward Resource Library“It was by luck,” he says. “I was working with the [Pittsburgh] city finance department and there was an opening in the parking authority. I was asked if I wanted to move there and I said yes. It’s parking—how hard can it be, right? Little did I know.”

Since that move in 1995, Now, he’s looking ahead to industry changes, how they’ll affect his operation and his beloved hometown, and how they’ll change things for members of IPMI, where he was installed as Board of Directors chair in June.

“The industry is unique,” he says. “Both in its field of operation and in the co-workers and peers you meet. Ev­eryone is very willing to share information, and we’re all in the same boat together. The networking is stronger in this industry than any other industry I’ve seen.”

Getting There

Onorato and his wife, Cathy, have been married for 34 years and have three children, David, Lauren, and Matt. Onorato grew up on the north side of Pittsburgh with a brother and three sisters. His dad, Geno, was a machin­ist, and his mom, Vivian, taught grade school. Onorato says his parents always emphasized education as the path to success.

Growing up in a large Italian family meant weekly Sunday dinners. “Our parents always gave us comfort in that we felt we had everything we needed.” The fam­ily, all 33 members, vacationed together every year for 30 years. “People would wonder how we survived the vacations,” he says with a laugh. The extended family is still close-knit.

Onorato earned a bachelor’s degree from Clarion University and a master’s from Robert Morris Univer­sity (both in Pennsylvania), worked for the city finance department, transferred to the parking authority, and soon got involved with the Pennsylvania Parking Asso­ciation and IPMI, earning his CAPP certificate in 2010.

It wasn’t long before the Pittsburgh Parking Au­thority started making headlines as a forward-thinking municipal organization.

Pittsburgh Parking Grows

“I was involved with the regional association and IPMI in 2010, and that’s when the public-private partner­ships (P3s) were being considered,” he says. “The may­or asked me to run a P3 to eval­uate the options.” A successful bid was received but was reject­ed for political reasons. Onorato calls the process eye-opening.

“The private operators were doing it, and they gave us a blue­print,” he says. “The larger value was in on-street parking, and I remember saying that if we do nothing, we can’t be upset if we’re not here in five years. We knew what had to be done.”

The city’s meters were single-space, 30-year-old devices. Onorato’s team hired a consultant to evaluate what was available in the market, and they issued an RFP for multi-space meters. Ten bids were received, and five companies were interviewed. Then pay-by-plate came onto the scene. “We decided to reject all the bids and go with pay-by-plate,” Onorato says. “We did our due diligence. We knew it had never been done in the U.S., and we knew we didn’t want a major capital improvement that would be obsolete in three years.”

Pittsburgh installed pay-by-plate and launched it in 2012, carefully educating the public along the way.

“They were very accepting,” Onorato says—so much so that two years later, the city began offering pay-by-phone. Today, 50 percent of parking transactions are conducted that way, and Pittsburgh has hosted about 10 cities whose officials visited to see how similar set­ups could work for them.

The city was named IPMI’s Parking Organization of the Year in 2015 and earned Accredited Parking Orga­nization (APO) status, becoming one of the first municipalities to be accredited. “IPMI set the standard with APO,” Onorato says. “When they launched it, we were excited and wanted our organization to apply. It proved more beneficial than I first re­alized. It established where we were at as an organization and set the bar for the goals we needed to reach. It was a great learning tool for the entire organization.

“APO helped us evaluate our operations against established industry standards,” he continues. “We used it as an educational tool for internal processes—we were doing things and took them for granted.”

The process, he says, made authority staff better at what they were doing, and the recertification requirement helps keep them focused on continual improvement. “We keep it in our vision,” he says. “We always think about what we need to do to meet the APO requirements moving forward. It puts us—the parking industry—on a playing field with other indus­tries that have standards, so we’re recognized as leaders and as professionals.”

Getting Involved

Onorato attended his first IPMI (then IPI) Conference & Expo in 2005, looking to get more immersed in his industry. “I was impressed and knew I wanted to get involved,” he says. “My first thought was to earn CAPP.” He and Christopher Speers, CAPP, the authority’s director of parking services, both earned their certifications in 2010 and aimed for more involvement at the next year’s Conference—in Pittsburgh.

“I got to know the staff,” he says. “I liked what the organiza­tion represented, and I decided this was the path I wanted to take.” Having the Conference in his hometown, he says, offered him a great perspective into the behind-the-scenes work and allowed him to witness firsthand how everyone in the organiza­tion worked together.

“I decided to run for the Board,” he says. “It took several times, but I got there. And I am very impressed with the Board and their knowledge and background and skill and the way they get things done. There’s a lot of teamwork there.”

He eventually became treasurer and then chair-elect and was installed as chair last month, in Anaheim, Calif.


“I want to keep the organization on the path it’s on now,” he says. “We’ve had great leadership in past years that has established our path for the future. I want to continue to build upon our past successes.” Onorato noted that adding “mobility” to the organi­zation’s name last fall was a major decision in keeping parking organizations relevant, ensuring they are key players going for­ward. “Mobility is a major factor. It has to be a key aspect of our vision, and we have to stay on that path as far as trans­portation network companies, electric vehicles, bikes, shared rides, and transit. It’s not just about parking, but we have to maintain parking as a vital role in the industry. It’s up to us to keep the seat at the table now that we have it.”

Data is also top-of-mind. “All users want to see data,” he says. “We have the technology today to col­lect mass volumes of data, and it is what we do with the data that will determine the future of the industry. Data has the potential to enhance the industry and the end user’s experience. And with that, and mobility, the thought has to be how we keep people satisfied with changing needs. We have to set the trends and decide what the future of parking and mobility is going forward.”

Onorato remains grateful to past Boards and their members and says the mentors he met at the beginning of his parking career remain so and have since become great friends.

“There are two past chairs to whom I’m very grate­ful to. I met them early on at the then-IPI conferences, and they have been my sounding board for vetting my strategies. Those two are Roamy Valera, CAPP, and Kim Jackson, CAPP, who are recognized as industry leaders. They always have given me good advice that was a basis for my decisions.”

Back to Pittsburgh

Onorato says he can’t wait to welcome IPMI members back to Pittsburgh for the IPMI Leadership Summit in October (parking-mobility.org/100).

“My first role as chair of the organization will be to host the meeting in Pittsburgh, and I’m very excited about that,” he says. “I’m looking forward to welcoming everyone to the city and would encourage them to get out and see the city. We have restaurants, theaters, and lots to see right in the CBD. The perception of Pitts­burgh is different than the reality once you get here, and I’m going to encourage first-timers to take the time to enjoy the city.”

The Pittsburgh Parking Authority enjoys a great, productive relationship with the mayor and city council. Onorato says that comes from time spent building trust.

“We have a great relationship, and we work as a team,” he says. “We had some learning curves—we’re an authority and separate and self-sufficient, but with­out the city, there is no authority. So we work hand-in-hand, helping fund some operations and different organizations. We understand our relationship with the city, and they understand theirs with us. They see us as a team player, and our individual success comes from our joint success.”

During his free time, Onorato enjoys following Pittsburgh sports teams, which showcase the city on a national level. He is a frequent spectator at games and has been fortunate enough to attend three Super Bowls and one Stanley Cup Finals. He also enjoys time at his lake house with his family. It’s frequently visited by their children and their friends. “I see them more up there on the weekends than I do at home,” he laughs.

Read the article here.