Tag Archives: systems

Revenue Control System Procurement in a New World

Sihouette of woman with technology symbols superinposed on her headBy Don Barrett, CAPP

In the past 24 years I have seen many improvements in the revenue control systems that are available on the market. We have seen some equipment providers stop production of their lines of equipment the past several years. We have also seen the number of new upstart companies grow at a far greater rate, specifically in the mobile payment arena.

With all these changes, there has to be some thought put into the procurement process of a new revenue control system. This process should involve both short- and long-term goals of the system. As with all technology, anyone purchasing a system must realize that in the fast-paced tech world, new features and functionality will inevitably occur.

When procuring a system, there are several options available. The procurement can be done directly through various methods. The system can be purchased by the owner/operator directly from a manufacturer. The owner/operator can request pricing for systems from a select number of manufacturers. And the owner/operator can enlist the assistance of a consultant who will provide guidance and manage an RFP process.

Regardless of the method of procurement that is selected, the system requirements should be clearly identified. What functionalities will the new system need to have? Whether the new system will need to provide monthly parking functionality, LPR, availability to remotely monitor the facility, transient, and a myriad of other functionalities must be considered. A schedule for the procurement process should also be determined, containing initial meetings for system specifications and provide realistic timelines for each stage of the procurement process. Upon completion of the selection process, the purchaser and system provider should meet and continue to refine the timeline so all expectations are clearly defined. At the end of the process, the goal is to have a system that meets all the goals of the owner/operator.

Don Barrett, CAPP, is executive vice president, aviation, with REEF Parking.

Member News: Flowbird Unveils ‘Park & Sanitize’ Solution to Support Communities Emerging from COVID-19 Lockdown

Flowbird Group Park & SanitizeJune 26th, 2020

Moorestown, NJ —  Flowbird has launched a ‘no touch’ automatic hand sanitizer technology to help safeguard potentially millions of motorists and transport passengers around the world in conjunction with reduced COVID-19 lockdowns.

The company has developed ‘Park & Sanitize’ – a contactless hydroalcoholic gel dispenser that attaches to Flowbird parking pay stations and transport ticket vending machines and provides hand sanitizer on demand to help combat the risks associated with coronavirus. The system is automatically triggered once a transaction is complete and a sensor releases a pre-set dosage of gel when hands are placed underneath the unit.

Flowbird partners with more than 5,000 customers in 80 countries around the world, with over 100 million people interacting with the company’s mobility solutions every week. As such, Flowbird is ideally placed to support urban centers, university campuses, and parks locations with measures that will help citizens adapt to a post-lockdown environment.

“As lockdowns start to ease, urban authorities and operators will look to innovators such as Flowbird to help them reassure communities by making daily routines, such as parking a car or riding a bus, train, tram or ferry, as easy and safe as possible,” said Bertrand Barthelemy, Flowbird Group’s president.

“Park & Sanitize, it’s an innovation that will help cities and operators build confidence among people who need to travel for work, for family, or other reasons”, said Barthelemy.

Authorities will be able to monitor sanitizer volumes remotely through Flowbird’s back-office management system and replenish gel as needed.

Park & Sanitize aims to provide confidence for customers. The product, the first of its kind, is an important addition to the Flowbird portfolio, which also includes remote payment options for parking and travel, such as the Flowbird app or account-based ticketing.

Flowbird has been at the forefront of urban intelligence for more than 60 years, developing innovative and inclusive solutions to help towns and cities manage traffic flows, improve access to public transit and enhance the end-user experience. Each year, the company invests between 8% to 10% of revenue in research and development – Park & Sanitize is one of the latest examples of its commitment to value-added innovation.


Flowbird US Media Contact

Sean Renn – Vice President of Marketing & Communications


About Flowbird Group:

Flowbird Group is helping customers to push the boundaries of innovation in transportation hardware, software, sensor systems, machine-learning and AI, information security and mobile development.

Every week around the world, thanks to our pay stations, mobile applications and online services, we contribute to improving the living environment of our 100 million users by helping to reduce air pollution, optimize traffic, simplify payments and make cities more secure and economically dynamic.


Authentic Concern and The Potential of Industry Technology Suppliers

Podcast E31 - Brian WolffBy Brian Wolff

“Authentic concern” is defined simply as a company that genuinely demonstrates concern, as opposed to a fake or half-hearted interaction that leaves you feeling less than appreciated or valued. If your company is delivering authentic concern, your customers feel like they are more than a number or a means to an end, and that your company’s intention (thought) and declaration (word) of wanting to deliver excellent customer service is much more than just words (deed).

We all must work together to make the experience more seamless for the parking customer, and it is important to stitch our systems together behind the scenes on behalf of our operators. As suppliers to the parking industry, we too must demonstrate thought, word, and deed when selling and delivering technology solutions for our customers. Additionally, we must take part in breaking the walls down between companies in the name of a seamless, frictionless, and outstanding customer experience.

Customers know when we’re simply giving lip service to the concept of customer service. How? Do you say that delivering excellent customer service is important on your website and/or in your advertising? Do your ambassadors have smiles on their faces when they greet customers? Do they go the extra mile when a customer needs help? Do your parking customers pull into your facility with a good first impression and leave with the same? Is there clear signage? How long do your customers have to wait when they push the help button? Do your people have the training and the tools to deliver a great customer experience? If the answer to any of these questions is soft, then there’s a disconnect somewhere between thought, word, and deed.

Delivering a great customer experience is hard, but you’ve got to start somewhere. If you’re not sure where to start, look around. There are great customer experiences everywhere – you don’t have to reinvent the wheel! You might even lean on customer service legends to guide your path. But it starts with good thoughts, sharing those thoughts and then doing one thing differently to get yourself on a good path toward delivering authentic concern and a great customer experience.

Learn more about the value of training and mentorship discussed in the latest episode of The Parking Podcast; learn more at parkingcast.com.

Brian Wolff is CEO of Parker Technology.