Parker Technology Celebrates Unprecedented Success in 2021

Indianapolis, IN – Parker Technology celebrated unprecedented success in 2021, launching in 169 new locations across the United States, an increase of 57% over 2020. Parker also partnered with 38 new parking management companies, an increase of 42%. Overall, company revenue increased by 45% in 2021.

“2021 was an extraordinarily successful year for Parker Technology,” said Brian Wolff, President & CEO of Parker Technology. “2020 was a challenging year for the entire parking industry, and to come back so strongly in 2021 is extremely exciting and gratifying. I’m proud of the entire Parker team.”

New Parker Technology Clients Include:

• 9 private parking operators
• 10 property management and real estate companies
• 2 large universities
• 5 cities, serving all municipal parking facilities
• 3 hospitals
• 2 airports

“We’ve partnered with Parker because they are one of the best parking customer service providers in our industry. This past year, across several markets, we added a dozen new facilities,” said Greg Harrison, City Manager – Seattle Garage Operations, with Diamond Parking Services. “I feel that when you find a partner like Parker, you hook up to them and don’t let go. We’ve incorporated the Parker Technology system into our parking services proposals, and work with our clients to install Parker wherever it makes sense.”

In today’s increasingly automated parking industry, Parker Technology’s customer support platform can provide the sole connection between parkers and trained professionals who help solve common problems related to paying for parking or entering and exiting garages. Each year, parkers across the US call for assistance on a PARCS kiosk at least 85 million times. This statistic is extrapolated from the Parker Technology platform, which also records and analyzes data about each call to determine which issues are most common. This data provides parking operators with insight into potential efficiencies for better managing their parking resources.

About Parker Technology

For parking operators who have limited resources to manage intercom and inbound customer service calls, Parker Technology combines parking domain expertise, a flexible software platform and their professional customer service center, or your staff, to ensure customer problems are resolved efficiently and according to the facility’s business rules. Parker helps clients create a better customer experience, while collecting more revenue, keeping traffic moving, freeing up internal staff to focus on higher-priority on-site tasks, and gathering data insights to run operations more effectively. Learn more at www.helpmeparker.com.

Bethlehem Parking Authority Continues Sustainability Efforts

The Bethlehem Parking Authority took a big leap in 2021 to get closer to their Sustainability goals. This past year, the Bethlehem Parking Authority passed a Resolution committing to designing and building future parking structures sustainably, added to their electric vehicle charging stations and replaced some of their existing fleet with electric vehicles.

With help by the Commonwealth of Pennsylvania, the Bethlehem Parking Authority was generously awarded $70,000 in state grant money that was used towards twelve new charging stations and four new Electric Vehicles. The twelve new charging stations brings the Authority’s total to twenty-two, which are conveniently placed in their garages and lots. These charging stations are hosted on the Blink and ChargePoint networks. The four Electric Vehicles, Chevy Bolts, are used for Parking Enforcement and outfitted with LPRs to replace an ageing fleet of gas guzzling Jeeps. “We’re prioritizing and going after our biggest impacts, which are trying to reduce emissions, and designing our new structures to be more environmentally friendly by aligning them with Sustainability certifications.” said Steve Fernstrom, Executive Director of the Bethlehem Parking Authority.

“In my opinion, our biggest sustainability achievement in 2021 was the board passing the resolution to design and construct new structures by following the ParkSmart Certification.” added Dick Lynn, Facilities Manager.

This commitment ensures that all new structures will be designed and built following these Sustainable Design Standards. The Bethlehem Parking Authority passed the resolution just in time to implement with the design and construction of the 700 space Polk Street Garage, which is scheduled to start in March of 2022. The garage design is being performed by Desman Associates.

With the achievements of 2021 behind them, the Bethlehem Parking Authority is looking ahead to 2022. They’re planning to purchase another Electric Vehicle and work with their PARCS partner, Flash Parking, to implement more features to reduce idle times at the gates.

“It really helps to have such a supportive City Administration and Board of Directors when it comes to trying to develop and achieve Sustainability goals, we’re really looking forward to 2022 and beyond.” said Fernstrom.