Tag Archives: staffing

Give Them What They Need

Rustic sign in restaurant window during time of Covid stating restaurant is understaffed and is hiring in a struggling economy, showing the plight of small businesses in the post-pandemic economy.Staffing–recruiting, hiring, and retaining employees–has never been more of a challenge. What’s an organization to do?

In this month’s Parking & Mobility magazine, HR expert Julius Rhodes, SPHR, says finding out what employees want from their jobs is critical–and there are several common things most employees say they want:

  • Flexibility.
  • A sense of purpose.
  • Autonomy and a learning environment.
  • Corporate social responsibility.
  • A culture that promotes diversity, equity, and inclusion.

How can you meet those wants and figure out what else your team members are looking for? Read the whole story here.

Take Care of Your Staff–They’re Taking Care of You

Shot of a young man showing thumbs up during an online meeting with a colleagueBy Chris Polk, CAPP

There are so many businesses experiencing the difficulty of hiring and maintaining staff. The reduced staffing level is leading to a decrease in the level of customer service that is and can be provided. Both frontline and management staff who are still coming to work every day are bearing the brunt of this employee shortage. They are stretched extremely thin, working extra hours to help cover shifts, struggling to meet the demands of the customers. As a result, morale is low because they feel overworked and underappreciated.

Many operations are seeing an increase in staff leaving their jobs to find other employment that may not offer lower stress, better benefits, or bonuses that are being offered for newly hired employees. So many employers are trying to influence anyone, including your employees, to come and work for them.

Now is the time to recognize those individuals who are working hard for you. Make sure you are thanking them daily for what they are doing. Bring them a cup of coffee and doughnuts in the morning. Buy them lunch. If possible, give them a bump in pay or a nice bonus. Small thank-you gift bags that are personalized are great. Make them feel appreciated. These are the individuals you want to hold on to and build your operation around–the people who are putting in the extra work and are committed to making sure that your operation does not fall apart.

Chris Polk, CAPP, is general manager with Republic Parking.

Free Online Shoptalk: Frontline Staff – Challenges & Successes in the Time of COVID-19

Free Online Shoptalk: Frontline Staff – Challenges & Successes in the Time of COVID-19

Friday May 29, 2020,  2:00 pm – 3:00 pm ET

Pre-registration required to attend.

Free to all industry professionals

Register button

In response to the current pandemic, our frontline staff are tasked to carry out their work assignments in disruptive, creative and ever-changing ways. Interactions with customers, on-going process modifications, public expectations, as well as recognizing the need for self-care are all on the table for discussion.

Come prepared to network, ask questions, share your current experiences and learn from your peers during this interactive session.

Moderator: Cindy Campbell


Cindy Campbell, Senior Training & Development Specialist, International Parking & Mobility Institute. With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. Cindy is a Past Chairman of the Board for the IPMI and is credited as one of the founders of the Parking Matters® initiative.  Prior to joining the staff at IPMI, Campbell served as Associate Director of University Police for California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI onsite training programs.

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Wednesday May 6, 2020- 2:00 PM EST

Free Online Shoptalk: Leadership on Their Terms to Ease Stress and Enable Focus

Free to all Industry Professionals

Access the Recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

Now more than ever, empathy, self-awareness, and sensitivity are key aspects to leading teams and maintaining healthy relationships (just ask any celebrity busted on social media for complaining about cabin fever from their palatial home). Meeting employees where their heads are to communicate change, celebrate success, and break bad news are the leadership qualities that win the day in today’s environment.

If you’re leading others and, would like to go from good to better or haven’t really had to lean on these aspects of leadership until now, this online Shoptalk will be well worth your time. Join Colleen Niese and Vicki Pero from The Marlyn Group for a highly interactive session to discuss key strategies and take away easy-to-implement tactics to ensure your leadership from a distance will:


·        Make decisions that consider team members needs in a COVID-19 world.

·        Help manage stress for your team and you(!).

·        Support all in accomplishing the work at hand with as much focus as can be expected.



Niese headshotColleen M. Niese, SPHR understanding of what makes a business tick comes from her nearly 25 years of parking industry experience, and her insatiable curiosity about high-performing business.

With a background in leading an international shared services center to then consulting in strategic HR and customer service to now overseeing new business development, sales and client relations for Zephire, the people-first complete monthly parking solution, Colleen is well versed when it comes to a parking operator’s priorities in managing seamless monthly parking.  She possesses a unique skillset to listen to a client’s needs and connecting Zephire’s holistic solution to each individual’s expectation.  In her spare time, Colleen is a hopeless Cleveland Browns fan (there’s always next year!).



Free Online Shoptalk: Leading Remote Teams and Best Practices

Wednesday April 22, 2020 – 2:00 PM EST

Free Online Shoptalk: Leading Remote Team & Best Practices

Pre-Registration is required to attend

Free for all Industry Professsionals

Access the recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including managing employees from home and best practices for working from home. We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.

Working from home comes with its perks, but also its challenges and frustrations. Join us to collaborate about how we’re managing people, organizations, and our own work and time while working from home during COVID-19. Bring your questions and the solutions that have worked for you for a discussion about the best ways to keep our companies, staffs, and selves at our best while the office is where we live.

If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.



Vanessa Solesbee headshotVanessa Solesbee, CAPP, is Parking & Transit Manager for the Town of Estes Park, Colorado. In her role, Vanessa manages on- and off-street parking for a small mountain community that welcomes 4.5 million visitors each summer. Vanessa also manages Estes Transit, a free seasonal shuttle system with five routes serving 55 stops throughout the Estes Valley. Vanessa is currently leading one of the Town’s four COVID-19 operational response teams focused on accelerated economic and business recovery.  Vanessa is also President of The Solesbee Group, LLC (TSG), a management consultancy founded in 2013. TSG specializes in designing public involvement processes that support parking, transportation and mobility planning efforts for cities and universities. Vanessa was also part of Kimley-Horn’s parking planning practice from 2015-2017.