Tag Archives: shoptalk

Drawing Back the Curtain

By Kevin White, CAPP, AICP

Information is power, as they say. This is certainly true in the world of parking and mobility, where a wealth of payment, curb use, traffic, travel pattern, citation, and a variety of other data is being collected and documented. Emerging platforms and technologies bring new technologies, and municipalities, universities, and other parking and mobility operations are working to ingest data from a variety of platforms and use it to make informed planning, policy, and operations decisions. But data-driven parking and mobility management is certainly not easy. Data streams are vast, and it can be difficult to identify and distinguish truly useful information. Operations need personnel experienced in organizing, summarizing, handling, and analyzing data. A plan has to be in place to ensure regular data collection, analysis, and evaluation–a clear pathway that identifies the types of decisions and outcomes that can be made based on key data performance indicators.

These topics and more are explored in “Drawing Back the Curtain,” in the April issue of Parking & Mobility. We will host a discussion-based Shoptalk on May 5 at 2:00 p.m. Eastern on this same topic.

The learning objectives of the Shoptalk are as follows:

  • Define and demystify data-driven management.
  • Learn how operations are leveraging and benefiting from data.
  • Understand key considerations of a data-driven approach.
  • Evaluate how your organization can benefit from data.
  • Focus on data that matters and that you can gain value from.

We hope you’ll attend and hear from the municipal and university panelists, and also contribute your ideas and questions. We look forward to seeing you there.

Kevin White, CAPP, AICP, is a parking and mobility consultant with Walker Consultants. He’ll host an IPMI Shoptalk on this topic May 5. Click here for details and to register.

Free IPMI Shoptalk: For Suppliers Only: Diversity, Equity, and Inclusion From Your Perspective Moderated by Gary Means, CAPP

IPMI Shoptalk: For Suppliers Only: Diversity, Equity, and Inclusion From Your Perspective

Moderated by Gary Means, CAPP

Executive Director, Lexington & Fayette County Parking Authority


February 11, 2:00 pm – 3:00 pm ET

To register, click here. 

Please note, this forum is restricted to industry suppliers (vendors, suppliers, commercial operators, and consultants) only to ensure the ability to discuss openly.

Open to all suppliers, join us for discussions centered on best practices, next steps, and the challenges ahead.


Shoptalk Summary 

Supplier companies’ concerns about diversity, equity, and inclusion are unique from the rest of the parking and mobility industry’s, and some questions surrounding initiatives to change can be tricky. Join us for a moderated panel discussion and open roundtable on diversity, equity, and inclusion just for industry suppliers and partners. Bring your experiences, questions, concerns, challenges, and successes to share/

Please note, this forum is restricted to industry suppliers (vendors, suppliers, commercial operators, and consultants) only to ensure the ability to discuss openly.

Submit your questions and thoughts for the discussion on the registration page.


Gary Means, CAPP Executive Director, Lexington & Fayette County Parking Authority

Gary is a Certified Administrator of Public Parking (CAPP) with a BA in Broadcasting from Eastern Kentucky University. Gary is a member of the International Parking & Mobility Institute Board of Directors and Chair-Elect on their Executive Committee. Locally, Gary serves on several boards/committees including Lexington Area MPO Bike Pedestrian Advisory Committee, Town Branch Park Partners, and Downtown Lexington Partnership. In 2000, he received Downtown Lexington Corporation’s “Outstanding Individual” Award. Gary has worked in the parking industry for over 25 years in both the public and private sectors. Gary and his wife Melissa have two children and three grandchildren.

Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps

Wednesday May 13, 2020- 2:00 PM EST

Free Online Shoptalk: Municipalities, Finance, & Recovery: Current Challenges and Next Steps

Free to all Industry Professionals

Access the Recording here

 

Join IPMI for our next online Shoptalk diving into cars, cash, and financial impacts to operations. Open to all, moderator Tiffany Smith will lead the group in discussions centering on three key questions. First, discuss of the impact to the short-term financial picture, including revenue, plans to streamline operations to cover losses, and anticipated changes to programs and policies for recovery. Second, address changes to consumer and patron behavior, your expectations of demand in the immediate and longer term, and potential medium-term changes in curbside (and off-street parking) management. Finally, explore adaptions to policies, programs, staffing, customers, and tech to prepare for future operations.

We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

 MODERATOR:

 

Tiffany Smith bio pixTiffany Smith, Director of Parking Authority of River City, Louisville Metro Government

I graduated from the University of Kentucky in 1993 and obtained my MBA in 2001. I have been with Metro, Parking Authority for 23 years. I started in Accounting and moved to Administration and now I am the Director. Team building, customer service and improving our operations through technology, innovation and creative thinking are my initiatives in operating the agency. I’m still very much invigorated and excited about how we can make Louisville a better city to live, work and park. My staff is my greatest professional asset.

I am a lifelong learner and am always excited to know more. I serve on the YMCA downtown board, participate in Toastmasters weekly, serve on the International Parking Institutes membership committee and serve on the Bates Community Development Corporation board. I enjoy spending time with family, exercising and traveling. I teach Sunday school youth and serve as a mentor at Newburg middle school through Metro Mentors.

I am hopeful to return to my studies at Southern Baptist Theological Seminary and finish my Masters in Family and Biblical counseling. This is a dream deferred. I have 3 kids that make me smile and give me purpose; they are my greatest life accomplishment.

Free Online Shoptalk: Frontline Staff – Challenges & Successes in the Time of COVID-19

Free Online Shoptalk: Frontline Staff – Challenges & Successes in the Time of COVID-19

Friday May 29, 2020,  2:00 pm – 3:00 pm ET

Pre-registration required to attend.

Free to all industry professionals

Register button

In response to the current pandemic, our frontline staff are tasked to carry out their work assignments in disruptive, creative and ever-changing ways. Interactions with customers, on-going process modifications, public expectations, as well as recognizing the need for self-care are all on the table for discussion.

Come prepared to network, ask questions, share your current experiences and learn from your peers during this interactive session.

Moderator: Cindy Campbell

 

Cindy Campbell, Senior Training & Development Specialist, International Parking & Mobility Institute. With over 35 years of experience in law enforcement, parking, and transportation services, she brings comprehensive industry knowledge and professional experience to the IPMI training program. Cindy is a Past Chairman of the Board for the IPMI and is credited as one of the founders of the Parking Matters® initiative.  Prior to joining the staff at IPMI, Campbell served as Associate Director of University Police for California Polytechnic State University. She is now dedicated to providing staff training, motivation, and skill enhancement through IPMI onsite training programs.

Free Online Shoptalk: How to Not Suck at Virtual Networking

Free Online Shoptalk: How to Not Suck at Virtual Networking

Friday May 15, 2020  11 am-12 pm ET

Free to all industry professionals

Access Recording here

 

Networking is such a personal activity—it is not a one-size-fits-all practice. It’s easy to get bogged down in the details and miss out on the foundation of how to build and retain a retain an effective network. At the end of the day, no one cares what you do as much as whether you know and like them and whether you can be trusted.

In an industry built on the power of connecting face-to-face, establishing and growing meaningful relationships is undeniably critical to long-term success. During the current pandemic, networking has shifted from onsite to fully online.

Are you prepared to nurture your network this way? Are you prepared to take advantage of online opportunities to learn, collaborate, and grow through platforms like the 2020 IPMI Parking & Mobility Virtual Conference & Expo and IPMI’s ongoing free industry Shoptalks?

Get registered for this interactive webinar (it’s free!) and get ready to grow your personal and professional network, with lots of takeaway value and strategies you can use right away.

In this presentation, networking concierge Ashley Owens shares ways to nurture your current business relationships to create your own tactical, individualized approach. Save time by recognizing the best strategic partners and effectively engaging contacts through email, messaging, social media, and other digital tools. Dive in and engage with your peers in this highly interactive keynote, and learn how to balance your strengths, network strategically and with confidence, and craft an authentic, powerful, professional networking process to achieve a wildly successful career.

 

Ashley Owens Bio picPresenter: Ashley Owens

Ashley Owens is the first and only networking concierge who puts you in the right situation or gets you out of the wrong one. Ashley works as a strategic partner, attending events with professionals as an extension and champion of them. Starting her career as a personal and executive assistant to two celebrities in New York City, her experience in networking grew as she obtained positions in customer service, business analytics, and account management. Since 2017, she has grown her business into something she could have never dreamed of. Ashley is a host of two digital TV talk shows on RVNTV and This is It TV, speaking and interviewing on the topic of tactical networking. She has taken more than 700 introduction phone calls with business professionals looking to grow their network, and has made close to 1,000 introductions. She has spoken to over 50 networking groups, organizations, companies, and conferences, including the coveted Pennsylvania Conference for Women. She has been interviewed on the Mel Robbins Show on CBS, produces and hosts a podcast talking to entrepreneurs about their screw-ups, raises thousands of dollars for local nonprofits at her Cocktails and Conversation networking event, has over 185 referral partners,and has keynoted around the U.S.

Free Online Shoptalk: Planning for Future Municipal On-Street Operations

Wednesday April 29, 2020 @ 2:00-3:30 PM EST

Free Online Shoptalk: Planning for Future Municipal On-Street Operations

Free to all Industry Professionals

Access recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

This online Shoptalk will address the critical questions on how we begin to plan for re-opening our cities and parking and mobility operations, with a focus first on on-street operations, staff and patron safety, and planning ahead ready for staggered and phased operations that incorporate both innovations and best practices.   Bring your questions or share them in advance with us.

We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

Moderator:

Scott Petri headshotScott Petri, Executive Director of the Philadelphia Parking Authority, is devoted to public service and committed to providing strong leadership and direction to the PPA. In 2018, he guided the authority through accreditation, resulting in the PPA being Accredited with Distinction by the International Parking & Mobility Institute (IPMI), the highest rating available by this trade association.

An accomplished and talented leader with years of experience in fast-paced legal and legislative environments, he has been a practicing attorney for more than 30 years, and served in the Pennsylvania House of Representatives, where he represented the 178th Legislative District from 2003 through 2017.

Scott has worked to reform the legislature by instituting new rules to make government more transparent and open. He helped re-write Pennsylvania’s House Rules incorporating new standards of conduct for members, as well as laws to protect children from abuse. The National Federation of Independent Business awarded him its Guardian of Small Business award in 2014; and in 2012 and 2016 he was named State Public Official of the Year by Pennsylvania Bio, the statewide trade association representing the life science industry, and Legislator of the Year by BIO, a national association

Free Online Shoptalk: Mobility Options and COVID-19

Tuesday April 14, 2020: 12:00 PM EST

Access the Recording here

Free Online Shoptalk: Mobility Options and COVID-19

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including fleet management, transit, and micro-mobility modes. We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

 

Moderator:

Robert Ferrin Bio ImgRobert Ferrin, Assistant Director for Parking Services, Columbus, Ohio, oversees the administration, enforcement, operations, and management of public parking for the City of Columbus.

In June 2019 he was elected to the International Parking and Mobility Institute (IPMI) Board of Directors. Robert moved to Columbus in late 2017 from Colorado, where he spent nearly seven years working in various parking leadership roles with the City and County of Denver as their Manager of On-Street Programs and the City of Aurora as their Parking & Mobility Manager. Robert is a graduate of the University of North Carolina at Charlotte, where he earned a Bachelor and Master of Geography degrees.

Talking About COVID-19

covid-19 illustration of the virusBy Casey Jones, CAPP

Our industry hasn’t faced anything like the COVID-19 virus before and it’s affecting the way we all work and live outside of work. Working from home, not being able to work from home, refund requests, health concerns for our employees, growing or shrinking parking use depending on our sectors—the challenges keep coming.

IPMI will host two sector-specific, online Shoptalks for industry members to talk about COVID-19 and their operations, share ideas, ask questions, and brainstorm—and just connect with each other:
  • Tuesday, March 24, 12:00 p.m. Eastern. Online Shoptalk for Municipalities & Transportation Providers: COVID-19 and Our Industry’s Response.
  • Tuesday, March 24, 2:00 p.m. Eastern. Online Shoptalk for Universities and Campuses: COVID-19 and Our Industry’s Response.
Please join me for these free events—advance registration required. Click here to register and I’ll look forward to talking with you Tuesday.
Casey Jones, CAPP, is senior parking & mobility planner with DESMAN. He will moderate IPMI’s free online Shoptalks about COVID-19 and our industry on Tuesday, March 24.