Barbara Sails has spent over six years providing the highest quality of customer service for patients and visitors to the Markey Cancer Center in Lexington, Ky. The center is Kentucky’s National Cancer Institute-designated center.
As an ambassador, Sails interacts with dozens of patients and visitors daily. Her interactions are key to a frictionless visit, with most patients arriving for chemotherapy or radiation appointments. Sails is mindful of and sensitive to patients’ emotional state and always takes the time to listen as they share news and updates. One of her tasks is to assist with wayfinding and guidance, and her knowledge of the center is especially helpful for new patients trying to navigate their way around.
Sails’ friendly face, demeanor, and emphatic approach helps soften a frightening period in people’s lives. The job can be emotionally difficult as patients tell her about unsuccessful courses of treatment. This role requires a genuinely kind and caring person like Sails to handle the daily interactions.
Sails’ service makes a difference. She has been nominated for the Markey Difference Maker Award, which recognizes the above-and-beyond dedication and talent of those who go about the business of treating cancer patients, finding efficiencies in business procedures, improving working conditions.