Tag Archives: programs

Member News: CurbTrac Assembles Industry Leaders to Innovate on COVID-19 Response with Clean Driver Program

PPA CurbTracPilot Grubhub Program Held in Philadelphia

Philadelphia, PA, May 8, 2020 – In response to the COVID-19 pandemic, CurbTrac, a technology innovator in the parking and mobility industries, has launched the Clean Driver Program in partnership with ParkMobile, ParkOps, and Ballparc. The Clean Driver Program provides turn-key solutions for Transportation Network Companies (TNC), taxi companies, food delivery service providers, and corporate fleets to keep drivers and customers safe during the COVID-19 pandemic through PPE distribution sites and automotive sanitation services.  The Clean Driver Program is made possible through the combined efforts and teamwork of numerous parking and mobility technology partners.  Commenting on the launch of the program, CurbTrac CEO Charley DeBow said, “By combining the technology platforms of industry leaders like Park Mobile and Ballparc, alongside the staffing network of Park Ops and the logistics expertise of CurbTrac, The Clean Driver Program provides  clients with a cost-effective solution to quickly and efficiently distribute PPE kits directly into the hands of their drivers as well as provide a sanitation service for fleet operators.”

“ParkMobile is proud to be a part of this initiative to keep people safe and reduce the spread of COVID-19,” says Jon Ziglar, CEO of ParkMobile. “Drivers can easily use the ParkMobile app to reserve an appointment at the distribution site where they can pick up their PPE kits or have their cars sanitized.”

Another technology component of the Clean Driver Program is Ballparc, who will utilize their scanning validation functionality to track driver reservations that are redeemed within their reservation window. Ballparc’s CEO, Taylor Chapman said, “Ballparc is honored to be a part of this program and with partners that are willing to step up and think outside the box when called upon during these unprecedented times. This program is a great example of how vital innovation will continue to be in our rapidly changing industry.”

During the initial pilot for the Clean Driver Program in Philadelphia held this past week, CurbTrac distributed personal protective equipment (PPE) kits to food delivery drivers, courtesy of Grubhub.  The initial pilot program was also supported by the Philadelphia Parking Authority who provided the space for the distribution site. “Ensuring the safety of our community during these times is incredibly important, especially as delivery is one of the only ways restaurants are able to stay open right now,” stated Eric Ferguson, Senior Vice President of Logistics at Grubhub. “While we’ve already extended an easy way for our driver network to access PPE, our partnership with CurbTrac’s Clean Driver Program further extends our efforts and gives drivers in Philadelphia a quick and easy way to pick up the supplies they need – and at no cost to them.”

International Parking & Mobility Institute CEO, Shawn Conrad, also weighed in, stating, “IPMI firmly believes in addressing mobility at all points of a journey – from the first mile to the last, and addressing all aspects along the way. Customer safety and the patron experience remains the first and most important priority. We are proud of all of our members who are innovating, pivoting, and changing the way we handle disruptions to public and private transportation and operations in response to the COVID-19 crisis. The Clean Driver Program by CurbTrac represents the best of our industry – applying creativity, spurring innovation, and bringing communities together. This program, and others like it by IPMI members, serve to achieve big picture goals: protecting public health during the crisis; creating new employment opportunities for those in our industry and beyond; allowing us all to travel more freely and carefully as we reopen cities, campuses, and destinations; and helping our economy recover by getting us all moving again.”

For more information on the Clean Driver Program, visit www.cleandriverprogram.com.

About CurbTrac

Founded by leaders in the mobility payment vertical, CurbTrac is a Philadelphia-based technology company creating innovative solutions for the parking and mobility industries.  The company’s leading product, a centralized parking payment database, provides municipalities, universities, and private parking operators with a fully integrated, multi-app payment system.  The Clean Driver Program is CurbTrac’s latest product and leverages its flexible software, and vast network of partnerships across the US, to quickly scale customized solutions to providing COVID-19 safety measures for Transportation Network Companies (TNC).  The Clean Driver Program launched in Philadelphia to support GrubHub drivers in partnership with the Philadelphia Parking Authority.

About Grubhub

Grubhub (NYSE: GRUB) is a leading online and mobile food-ordering and delivery marketplace with the largest and most comprehensive network of restaurant partners, as well as more than 22 million active diners. Dedicated to connecting diners with the food they love from their favorite local restaurants, Grubhub elevates food ordering through innovative restaurant technology, easy-to-use platforms and an improved delivery experience. Grubhub features over 350,000 restaurants and is proud to partner with more than 165,000 of these restaurants in over 3,200 U.S. cities and London. The Grubhub portfolio of brands includes Grubhub, Seamless, LevelUp, AllMenus and MenuPages.

CurbTrac:
Lisa DeBow, Principal, Cloudburst Advisory Group
(202) 262-4261
media@curbtrac.com

Grubhub:
Natalie Gerke, Senior Manager, Communications
(850) 554-5416
ngerke@grubhub.com

Free Online Shoptalk: Planning for Future Municipal On-Street Operations

Wednesday April 29, 2020 @ 2:00-3:30 PM EST

Free Online Shoptalk: Planning for Future Municipal On-Street Operations

Free to all Industry Professionals

Access recording here

IPMI invites all industry professionals in parking, transportation, and mobility to discuss how the COVID-19 crisis has impacted your various mobility programs and options, including how we plan for municipal on street operations post COVID-19.

This online Shoptalk will address the critical questions on how we begin to plan for re-opening our cities and parking and mobility operations, with a focus first on on-street operations, staff and patron safety, and planning ahead ready for staggered and phased operations that incorporate both innovations and best practices.   Bring your questions or share them in advance with us.

We understand this is an extremely busy time and will record the online shoptalk and distribute to all members and colleagues.  If you have a question or would like to share something that has worked for your organization in advance, please email Fernandez@parking-mobility.org.

Moderator:

Scott Petri headshotScott Petri, Executive Director of the Philadelphia Parking Authority, is devoted to public service and committed to providing strong leadership and direction to the PPA. In 2018, he guided the authority through accreditation, resulting in the PPA being Accredited with Distinction by the International Parking & Mobility Institute (IPMI), the highest rating available by this trade association.

An accomplished and talented leader with years of experience in fast-paced legal and legislative environments, he has been a practicing attorney for more than 30 years, and served in the Pennsylvania House of Representatives, where he represented the 178th Legislative District from 2003 through 2017.

Scott has worked to reform the legislature by instituting new rules to make government more transparent and open. He helped re-write Pennsylvania’s House Rules incorporating new standards of conduct for members, as well as laws to protect children from abuse. The National Federation of Independent Business awarded him its Guardian of Small Business award in 2014; and in 2012 and 2016 he was named State Public Official of the Year by Pennsylvania Bio, the statewide trade association representing the life science industry, and Legislator of the Year by BIO, a national association

IPMI On-Demand Webinar: Cracking the Code to Sustaining a Customer Service Culture

OFFERED FREE TO MEMBERS THROUGH JUNE 2020.

Regular Pricing: $35.00 for IPMI Members, $50.00 for Non-Members

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In this webinar, the key tactics that can be used to sustain a customer service culture within your organization will be reviewed. The webinar will give you practical solutions to implement with limited time and dollars including: refresher training ideas, reward and recognition program options and mechanisms to create feedback channels with employees that can help to address common customer challenges proactively, so some customer service issues can be avoided altogether.
Objectives:

1. Recognize customer service program components that be motivating and effective within an organization’s workforce;

2. Implement tactics within their own operations to develop and sustain a customer service culture.

Presenter:

VICKI_PEROVicki Pero, SPHR
Marlyn Group clients ensuring Employee Training, and Organizational Development programs align with operational needs. Vicki has over seventeen years of experience in the parking industry. She is a member of the Green Parking Council Board of Directors, serving as Treasurer. She is also a member of IPMI, where she serves on the Education Development Committee.

PARKING SPOTLIGHT: UNIVERSITY PROGRAM – Embracing Growth Through Greater Mobility at Ole Miss

By Mike Harris, CAPP, MBA

For those of us fortunate enough to work on a college campus, days can ar­rive with many challenges that range from parent and student interactions to construction plans that view every surface lot as the next construction site. At the University of Mississippi, we are facing growth at an unprece­dented rate. From 2007 to 2017, the university’s student body increased 39 percent, which has made it necessary for our administration and parking teams to look at various ways to accommodate a lot of change.

The only constant on a college campus is change, and we have had to embrace a lot of changes during the past few years, including construction of five new residence halls and two parking garages. These changes have created several new options for our campus community—as change goes, this is a good thing. The more options people have, the better decisions they can make about what works for them.

Expanding Options
One of those changes has been to ex­pand our biking options, which include free bicycle registration for bike owners as well as an expanded bike rental pro­gram and a newly launched bike-share program through Gotcha. These expand­ed options have proven very popular with our students. We all know the ben­efits of increased bike use: a reduction in the number of vehicles on campus and a healthier community. However, we could not just expand bike programs without also looking at infrastructure to make sure the programs were safe and con­venient to use. To accommodate more bicycling, we removed on-street parking on several main arteries on campus and created bike lanes. We also added more bike racks throughout campus to handle the increased number of bicycles.

Reducing Traffic
We considered campus streets and cross-campus traffic. How could we eliminate as much cross-campus traf­fic as possible while still maintaining emergency, bus, and delivery access? This was accomplished by installing gates that work with emergency strobe sensors and bus clickers, as well as a keypad with an intercom system to ac­commodate unexpected deliveries. This decision contributed not only to less cross-campus traffic, but also created a much safer environment for our pedes­trians and bicyclists and helped develop a more efficient bus operation.

This brings us to buses and the enormous effects they have in helping us manage the growth we have experi­enced. The bus system, which is known as Oxford University Transit (OUT) has been a life preserver in a sea of growth. What began in 2008 as a small system with two routes and five buses has grown to 14 routes and 31 buses with two more on order. This past year saw ridership in excess of 1.4 million people.

Hubs
Some changes in the past few years have helped create a more efficient tran­sit system. One of the biggest changes was to create two transit hubs on cam­pus. One is located at Kennon Observa­tory, which we call our South Hub, and one is located at our newly constructed student union, which we refer to as our North Hub. Prior to this change, the bus routes all ran from the city with stops around campus. As you might imagine, this was inefficient. The buses would get bogged down on campus due to traffic and pedestrians. This was extremely problematic during class change, when vehicle traffic came to a standstill at certain intersections as masses of stu­dents crossed campus.

Our goal was to create two locations that would serve as destinations for the buses coming onto campus. Those routes entering campus from the north would drop off students at the North Hub, and those entering from the south would drop off students at the South Hub.
These hubs increased the speed of our turnaround time tremendously and helped the buses leave campus and stay on route without slowing down by going through campus. Along with this change, we added internal campus bus loops to help transport people to classes and offices. The campus loop is composed of two routes and four buses: Rebel Red goes counter-clockwise, and Rebel Blue goes clockwise, making various stops around campus across from each other. People choose the route that is closest to their destination and, therefore, arrive at their destinations quicker. The hubs serve as transfer points for all routes. The gates mentioned above really do help with keeping the buses on time and eliminating traffic interference for a more efficient transit system.

Our campus has come a long way, and a lot of the changes have been due to construction and the growth we have experienced. We, as parking profession­als on college campuses, should never lose sight of our overall goal, which is to support the mission of the university. This starts by improving transportation for our students, as well as faculty, staff, alumni, families, and visitors, so they can get to where they need to go to take the next steps in their lives. Thanks to the various options available now on our campus, I think we have helped make this possible.

We, as parking professionals on college campuses, should never lose sight of our overall goal, which is to support the mission of the university. This starts by improving transportation for our students, as well as faculty, staff, alumni, families, and visitors, so they can get to where they need to go to take the next steps in their lives

Go to parking.org for more information and start the conversation today! Learn, connect, and engage in person. IPMI comes to you with the best training in the industry.

Read the article here.

MIKE HARRIS, CAPP, MBA, is director of parking and transportation at the University of Mississippi. He can be reached at gmharris@olemiss.edu.

A Guide to Parking

A Guide to Parking - IPMI coverMany parking professionals have lamented that there is no textbook for our industry—until now.

A Guide to Parking provides information on the current state of parking, providing professionals and students with an overview of major areas of the parking, transportation, and mobility industry, punctuated by brief program examples. More than 30 subject matter experts and many of our dedicated volunteers contributed chapters on their specific area of expertise for a comprehensive volume about parking.

Order your copy today! Available for purchase on Routledge and Amazon in paper and digital versions.

Paperback: $53.61
Digital: $43.41

  • A Guide to Parking approaches the industry from a broad perspective, first providing an overview of the industry, the various frameworks that parking relates to, and then more specific aspects of the industry.
  • Developed for professionals new to the field and managers for use in orientation and refresher training, and graduate-level students focusing on areas of study that are impacted by the parking industry: planning, engineering, architecture, real estate, transportation programs, and more.
  • Including a glossary and a fully-indexed content, the new volume will serve as the consolidated reference book for CAPP candidates in the near future.